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Australia · Perth
Smart Hands in Perth
Smart Hands in Perth means technical work inside the data center that needs diagnostic judgement and configuration knowledge, carried out by Reboot Monkey engineers. They provide on-site IT support in Perth data centers, working in the customer's own racks under the facility operator's site rules.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Perth
1
agreement for every city
Request Smart Hands in Perth
Describe the fault or the change and Reboot Monkey will quote the job.
In depth
Smart Hands: 8 sections, open any to read more.
Smart Hands in Perth
Perth is the main service centre for the resource industries of Western Australia, and the Australia-Singapore Cable lands at the Shenton Park cable landing station in Perth, according to Submarine Networks. A Business News report on the Indigo cable system says it positions Perth as a key data and cloud hub for all of Australia. NEXTDC P2 stands on Lord Street in Perth. Equipment placed here still needs hands that can do more than press a button, and that is the gap Smart Hands fills.
Smart Hands covers technical work that needs diagnostic judgement and configuration knowledge. It sits one step above Remote Hands, which is limited to physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks. With Smart Hands, the engineer works out what is wrong or what needs to change, and then acts on it.
Datacenter Facilities in Perth
Data centres in Perth, ordered by the number of networks present:
- NEXTDC P2, 105 Lord Street, Perth 6000: 52 networks; carriers Aussie Broadband, Global Secure Layer and Vocus
- Vocus Perth PER01 (Vocus Group), 1 William St, Perth WA 6000: 27 networks; carriers Falcore Australia Pty Ltd and Vocus
- QV.1 Perth (CBRE Managing Agent), 250 St Georges Terrace, Perth 6000: 11 networks; carriers Falcore Australia Pty Ltd and Vocus
- DCA | Pier DC Tier III (DC Alliance), 1 Martin Place, Canning Vale, Perth 6155: 5 networks
- DCA | Pier DC Tier III: Tier III infrastructure (according to DC Alliance).
- Equinix PE1 - Perth (Equinix, Inc.), 3 Tully Rd, East Perth 6004: 2 networks; carriers Vocus
- Rackmill (Rackmill, Rackmill), 1/37 Lemnos St, Perth 6008: 1 network
- aCure (Vocus Group), Level B2, 45 St Georges Terrace, Perth 6000: 1 network
- DC West (DC West Pty Ltd), 234 Pier Street, Perth 6000
Our Smart Hands Services
A Smart Hands request in Perth starts with a description of the fault or the change. A Reboot Monkey engineer is dispatched to the customer's facility, reads the situation at the rack, and carries out the work against the instructions given. The customer receives a report of what was found and what was done, so there is a record that the work took place.
Typical Smart Hands work in Perth includes:
- Fault diagnosis at the rack when a server or network device stops responding and the cause is not yet known.
- Hardware replacement where the engineer must identify the failed component before swapping it.
- Cabling work: Reboot Monkey engineers install and patch the cabling in the customer's rack, including cross connects ordered from the facility operator and the carriers present in the facility.
- Fibre checks, with a fibre inspection scope and cleaning kit available on request.
- Hands-on assistance for configuration steps that must be performed physically at the equipment.
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters, so the engineer at your rack has no interest in steering you toward a particular platform. Continuity is part of how a Perth job is staffed. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on a single person being available. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Perth where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in Australia
If your estate spans more than one Australian city, the same Smart Hands service is available elsewhere in the country. Teams planning work on the east coast can look at [Smart Hands in Sydney](/en/australia/sydney/smart-hands/), [Smart Hands in Melbourne](/en/australia/melbourne/smart-hands/) or [Smart Hands in Brisbane](/en/australia/brisbane/smart-hands/). As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations.
Related Services
Smart Hands is often one part of a larger piece of work in Perth. When new hardware arrives, [Rack and Stack in Perth](/en/australia/perth/rack-and-stack/) covers installing, mounting and cabling it. For routine physical tasks that need no diagnosis, [Remote Hands in Perth](/en/australia/perth/remote-hands/) is the simpler fit. If equipment is moving between racks, rooms or facilities, plan it through [Server Migration in Perth](/en/australia/perth/server-migration/). Customers still choosing where to place equipment can review [Colocation in Perth](/en/australia/perth/colocation/), and those retiring hardware can arrange [Data Center Decommissioning in Perth](/en/australia/perth/data-center-decommissioning/).
Frequently Asked Questions
What does smart hands cover in Perth?
Smart Hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by a Reboot Monkey engineer at the customer's rack in Perth. That includes fault diagnosis, component replacement, cabling and patching, and hands-on steps at the equipment. Simple physical tasks such as reboots and visual checks fall under Remote Hands.
Do you provide on-site IT support in Perth data centers?
Yes. A second, briefed engineer is named as backup for every customer site. Prices are quoted on request and depend on the size of the job.
Do you work in every datacenter in Perth?
Reboot Monkey engineers work in any facility in Perth where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Perth?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Perth?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Perth
Describe the fault or the change and Reboot Monkey will quote the job.