Reboot Monkey contracts rack space in partner facilities across São Paulo, matching power, network and access requirements to your equipment, then delivers, installs and supports it under one agreement.
Colocation in São Paulo: How It Works
Reboot Monkey is a third-party datacenter services operator. It does not own or operate datacenters, and it is not a hosting company. In São Paulo, colocation is delivered through partner facilities: Reboot Monkey contracts rack space in the facility that fits the customer's power, network and access requirements, then delivers, installs and supports the equipment under one agreement. This means a single point of contact handles the facility selection, the contract and the ongoing technical work, instead of the customer negotiating separately with a facility operator and a separate support provider. A request typically starts with a conversation about the equipment to be housed: how much power it draws, what network access it needs, and whether it requires specific rack dimensions or environmental conditions. Reboot Monkey matches those requirements against the facilities it works with in São Paulo and proposes the rack space that fits. Once the facility and rack size are agreed, Reboot Monkey coordinates delivery of the hardware, installs it in the contracted space, and connects it to power and network as arranged with the facility operator. Colocation prices are quoted per facility and rack size, so the customer receives a quote specific to the equipment and location rather than a generic figure. From that point forward, the customer deals with Reboot Monkey for support, not with the facility operator directly, even though the facility operator continues to run the building and its infrastructure.
Datacenter Facilities in São Paulo
PeeringDB lists 43 facilities in São Paulo. The list below shows those with the most networks:
Equinix SP1 - São Paulo (Equinix, Inc.), Rua Dr. Miguel Couto, Centro: 81 networks; carriers Cirion, EdgeUno and NetIX
Eletronet - Sao Paulo (ELETRONET S.A.), Av Alfredo Egídio De Souza Aranha, Chácara Santo Antônio: 65 networks; carriers Brasil TecPar
DC MATRIX INTERNET S.A (MATRIX INTERNET S.A.), Rua José Abrantes: 31 networks
PIX Telium (Telium Telecomunicações Ltda), Av. Nações unidas: 31 networks
BR.Digital São Paulo (SPO1), Rua Flórida: 26 networks; carriers BR.Digital and Brasil TecPar
TIVIT Sao Paulo, Rua Bento Branco de Andrade Filho, Jardim Dom Bosco: 25 networks; carriers Vtal Rede Neutra
Sba Edge Sao Paulo (Matrix Data Center S.A.), Rua José Abrantes: 23 networks
Elea SPO1 - São Paulo (Elea Data Centers), Avenida Guido Caloi, Santo Amaro: 15 networks; carriers Cirion and Vtal Rede Neutra
NIC-JD (João Dias) (NIC.br), Av. João Dias: 14 networks
What We Deliver
Once equipment is racked in São Paulo, Reboot Monkey provides the technical services needed to keep it running without requiring the customer's own staff to travel to the facility. Remote hands cover physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks, useful when an issue needs a fast, defined action rather than diagnosis. Smart hands cover technical work that needs diagnostic judgement and configuration knowledge, for situations where the fix is not already known and requires a technician to assess the problem before acting. Rack and stack covers installing, mounting and cabling new hardware, which applies both to the initial setup of equipment in the contracted rack and to later additions as the customer's deployment grows. Server migration covers moving equipment between racks, rooms or facilities, relevant when a customer needs to consolidate space, move to a different rack size, or relocate to another facility entirely. Hardware monitoring is carried out by the Reboot Monkey NOC, which monitors the customer's servers and network equipment on an ongoing basis. Cross connects and carrier circuits come from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in the customer's rack, so the customer does not need to coordinate directly with the facility operator for that cabling work.
Smart hands: diagnostic and configuration work requiring technical judgement
Rack and stack: installing, mounting and cabling new hardware
Server migration: moving equipment between racks, rooms or facilities
Hardware monitoring: ongoing monitoring of servers and network equipment by the Reboot Monkey NOC
Why Reboot Monkey
Working with Reboot Monkey in São Paulo means one agreement covers the rack space, the delivery and installation of equipment, and the ongoing technical support, rather than separate contracts with a facility operator and a separate services vendor. Because Reboot Monkey is independent of any single facility operator, the choice of rack space is based on what fits the customer's power, network and access requirements rather than a default location. This matters for customers who already have equipment in other cities or countries and want consistent service terms as they expand into São Paulo, since the same agreement structure applies across the facilities Reboot Monkey works with. For procurement teams, this reduces the administrative overhead of managing multiple vendor relationships for a single deployment: there is one point of contact for the colocation agreement and for remote hands, smart hands, rack and stack, server migration and hardware monitoring requests. The hardware monitoring carried out by the Reboot Monkey NOC also means issues can be flagged before they require a reactive support request, giving IT teams visibility into the state of their equipment in São Paulo without needing staff on site.
How Reboot Monkey Works
These terms apply in every facility in São Paulo where Reboot Monkey engineers work.
Response: 4 hour standard incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on.
Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
One agreement: single provider across multiple facilities in the same city.
What does colocation cover in São Paulo?
Colocation in São Paulo covers rack space contracted by Reboot Monkey in a partner facility matched to the customer's power, network and access requirements, plus delivery, installation and ongoing support of the equipment under one agreement. It includes remote hands, smart hands, rack and stack, server migration and hardware monitoring, so the customer does not need to manage the facility operator and a separate support provider independently.
Can Reboot Monkey supply rack space in São Paulo?
Yes. Reboot Monkey supplies colocation through partner facilities: rack space is contracted in the facility in São Paulo that fits your power, network and access requirements, and Reboot Monkey delivers, installs and supports the equipment under one agreement. Colocation prices are quoted per facility and rack size.
How fast can Reboot Monkey respond in São Paulo?
Incidents are handled under a 4 hour standard incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The tier that applies is set per site in the service agreement.
How do I get started with colocation in São Paulo?
Send your rack size, power, network and access requirements through the contact form. Reboot Monkey proposes a facility in São Paulo and quotes the rack space and the support; once agreed, the space is contracted and the equipment is delivered, installed and put under monitoring.
