Remote Hands in London
By Reboot Monkey Team
Reboot Monkey provides remote hands support inside third-party datacenters in London, carrying out physical tasks on your instruction so your team does not need to travel to the facility.
Remote Hands in London
Reboot Monkey operates as a third-party datacenter services provider in London, working inside facilities owned and run by other operators. This is an important distinction for anyone comparing providers: Reboot Monkey is not a hosting company and does not own any datacenter space. Instead, engineers are dispatched into the facility where a customer already colocates equipment, carrying out physical work on that equipment under a single agreement that applies across every site the customer uses. For a London-based IT team, this means a reboot, a cable check, or a component swap does not require booking a flight or waiting for a facility operator's own staff to find a window. Remote hands, as defined for this service, covers physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps, and visual checks. These are tasks that do not require independent technical judgement about how a system should be configured, only accurate execution of a clear instruction. A request typically starts with the customer describing the task (for example, power-cycling a specific server, checking whether a port light is active, or confirming that a cable is seated correctly), after which a Reboot Monkey engineer attends the rack, completes the work, and reports back with the outcome. Because Reboot Monkey engineers are independent of the facility operator, the same point of contact and the same process apply whether the equipment sits in one London facility or across several, which simplifies vendor management for organizations running distributed infrastructure.
Datacenter Facilities in London
PeeringDB lists 45 facilities in London. The list below shows those with the most networks:
- Telehouse - London (Docklands North) (Telehouse - Global Data Centers), Coriander Avenue: 496 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, Exascale and others
- Equinix LD8 - London, Docklands (Equinix, Inc.), Harbour Exchange Square: 313 networks; carriers 1-IX EU, 3W Infra B.V., Arelion, Blix, Clouvider and others
- Telehouse - London (Docklands East) (Telehouse - Global Data Centers), Coriander Avenue: 223 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, NL-ix and others
- Telehouse - London (Docklands West) (Telehouse - Global Data Centers), Coriander Avenue: 198 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, Exascale and others
- Digital Realty London LON1-3, Hanbury Street: 116 networks; carriers 31173 Services, Arelion, Inferno Communications, RETN and euNetworks
- Telehouse - London (Docklands North Two) (Telehouse - Global Data Centers), Coriander Avenue: 113 networks; carriers Clouvider, Colt Technology Services, EXA Infrastructure, Macarne, NL-ix and others
- Digital Realty London LHR20, Sovereign House, Marsh Wall: 94 networks; carriers Arelion, NL-ix, RETN, Rocket Fibre and euNetworks
- Telehouse - London (Docklands South) (Telehouse - Global Data Centers), Blackwall Way, Paul Julius Close: 40 networks; carriers Colt Technology Services, EXA Infrastructure, NL-ix, Nextremum, RETN and others
- Volta, Great Sutton Street: 39 networks; carriers euNetworks
- Digital Realty London LHR19, Cloud House, Millharbour: 37 networks; carriers Arelion, EXA Infrastructure, RETN, ZET.NET Backbone and euNetworks
Our Remote Hands Services
Beyond baseline remote hands tasks, Reboot Monkey offers a set of related services that cover the full lifecycle of equipment inside a London facility. Smart hands work differs from remote hands in that it involves technical work requiring diagnostic judgement and configuration knowledge, such as troubleshooting a network issue or applying a configuration change rather than simply following a fixed instruction. Rack and stack covers installing, mounting, and cabling new hardware when equipment first arrives at the facility or when a customer is expanding existing deployments. Server migration covers moving equipment between racks, rooms, or facilities, which is relevant for customers consolidating footprint within London or relocating between sites. Data center decommissioning covers removing and disposing of retired hardware once equipment reaches end of life. Hardware monitoring is handled by the Reboot Monkey NOC, which monitors the customer's servers and network equipment on an ongoing basis rather than only responding to one-off requests. For connectivity work, cross connects and carrier circuits are provided by the facility operator and the carriers present in the facility; Reboot Monkey engineers install and patch the cabling in the customer's rack, meaning the physical work of running and dressing cables is handled directly while the underlying circuit itself remains a facility or carrier product.
- Remote hands: reboots, cable checks, component swaps, visual checks
- Smart hands: diagnostic and configuration work
- Rack and stack: installing, mounting and cabling new hardware
- Server migration: moving equipment between racks, rooms or facilities
- Data center decommissioning: removing and disposing of retired hardware
- Hardware monitoring: ongoing monitoring by the Reboot Monkey NOC
Why Reboot Monkey
Organizations choose a third-party remote hands provider in London rather than relying solely on a facility operator's own support desk for several operational reasons. First, independence from the facility operator means Reboot Monkey's engineers work strictly to the customer's instructions rather than the facility's own internal priorities, which keeps accountability clear when something needs to be escalated. Second, a single agreement covering multiple facilities matters for any organization running equipment across more than one London site, or across London and other cities: the same contract, the same process, and the same point of contact apply regardless of which facility the work takes place in, removing the need to negotiate separately with each facility operator's in-house team. Third, the service definitions stay consistent: remote hands, smart hands, rack and stack, server migration, and hardware monitoring are each scoped the same way wherever Reboot Monkey operates, so a procurement manager comparing options does not need to re-verify what is included each time a new facility is added to the account. For a CTO or IT Director planning infrastructure in London, this consistency reduces the operational overhead of coordinating onsite work across a distributed estate, and it means that scaling from one rack to several, or adding a second London facility to an existing deployment, does not require a new vendor relationship or a new set of terms.
How Reboot Monkey Works
These terms apply in every facility in London where Reboot Monkey engineers work.
- Response: 4 hour standard incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians certified for Dell, HP, Cisco, Juniper, Arista.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across multiple facilities in the same city.
Related Services
Remote hands is frequently paired with colocation, since most customers requesting onsite work in London already have equipment installed in a facility and need ongoing physical support for that equipment. Anyone evaluating or expanding colocation footprint in the city can review the options for Colocation in London, which covers the facilities where Reboot Monkey's remote hands engineers are able to operate. Combining colocation with remote hands means a customer does not need in-house staff physically present in London to maintain, troubleshoot, or expand their deployment, since the physical side of operations is handled onsite by Reboot Monkey while the customer retains full control over configuration and instructions. This pairing is particularly relevant for organizations headquartered outside London or the United Kingdom that still need a physical presence in the city's facilities for latency, data residency, or customer proximity reasons, without the overhead of maintaining a local technical team solely for onsite tasks.
What does remote hands cover in London?
In London, remote hands covers physical tasks carried out on the customer's instruction, including reboots, cable checks, component swaps, and visual checks of equipment in the rack. It does not include tasks requiring independent diagnostic judgement or configuration decisions, which fall under smart hands. Requests are handled by Reboot Monkey engineers working inside the facility where the customer's equipment is located.
Do you work in every datacenter in London?
Reboot Monkey engineers work in any facility in London where the customer has equipment and access, under the operator's own access and safety rules. PeeringDB lists 45 facilities in London; the work is the same in each. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in London?
Incidents are handled under a 4 hour standard incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The tier that applies is set per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in London?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
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