Smart Hands in Phoenix

DE-CIX says Phoenix represents the fifth largest data center market in the U.S. Phoenix is also the capital of Arizona and the fifth-most populous city in the United States. For a company that keeps servers and network equipment in a Phoenix data center, that means the work in the rack rarely stops at pressing a power button. PhoenixNAP stands on E. University Dr in Phoenix. Smart hands is the part of datacenter support that needs diagnostic judgement and configuration knowledge. Where remote hands follows an instruction step by step, smart hands means an engineer who reads what the equipment is doing, decides what to check next and acts on it.

Data centres in Phoenix, ordered by the number of networks present:

Smart hands work in Phoenix is scoped around your equipment and the problem you need solved. Reboot Monkey is a third-party datacenter services operator, so the engineer works inside a data center that another company owns and runs, on hardware you own or lease. A request starts with a description of the fault or the change, and a second, briefed Reboot Monkey engineer is named as backup for every customer site.

The work typically covers the following:

Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them. It is not a hosting company and it does not own datacenters. That separation matters when a smart hands request involves several parties: the building belongs to the operator, the circuits come from carriers, and the equipment in the rack is yours. Reboot Monkey sits across those parts as one point of contact. The network side is handled in the same way as the physical work. Reboot Monkey sells the network for the rack, orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Phoenix where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

If your equipment is spread across several US sites, the same service is available elsewhere in the country. Engineers can be dispatched to Smart Hands in Ashburn, Smart Hands in Chicago, Smart Hands in Dallas, Smart Hands in Denver and Smart Hands in Los Angeles, so a multi-site estate can be handled through one provider rather than separate local arrangements.

Smart hands is often one step in a larger piece of work. When you are adding capacity, Colocation in Phoenix covers the rack space and Rack and Stack in Phoenix covers installing, mounting and cabling the new hardware. For simple physical tasks on your instruction, such as reboots, cable checks and visual checks, Remote Hands in Phoenix is the lighter option. If equipment is moving between racks, rooms or facilities, Server Migration in Phoenix and Data Center Migration in Phoenix cover the move, and Data Center Decommissioning in Phoenix covers removing and disposing of retired hardware.