Canada · Toronto
Remote Hands in Toronto
Remote hands in Toronto means Reboot Monkey engineers carry out physical tasks in your rack on your instruction: reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in Toronto data centers when a task needs more than a power cycle, so you do not need your own staff at the facility.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Toronto
1
agreement for every city
Arrange Remote Hands in Toronto
Tell us what needs doing at your rack and we will quote the job.
In depth
Remote Hands: 7 sections, open any to read more.
Remote Hands in Toronto
TorIX, the Toronto Internet Exchange, says it is Canada's largest internet exchange point and one of the largest in the world. TorIX is also described as Toronto's first not for profit internet exchange, started by technical experts to keep local data traffic local. The Toronto Stock Exchange is located in Toronto and was founded in 1861. Telehouse Toronto (151 Front St West) stands on Front Street West in Toronto.
For a company that keeps equipment in this city but runs its operations from somewhere else, the practical question is who touches the hardware when something needs a hand. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a datacenter. Remote hands is the service that puts a Reboot Monkey engineer at your rack on your instruction, so a fault or a change does not wait for your own travel.
Datacenter Facilities in Toronto
Data centres in Toronto, ordered by the number of networks present:
- Telehouse Toronto (151 Front St West) (Telehouse - Global Data Centers), 151 Front Street West, Toronto M5J 2N1: 142 networks; carriers EBOX, Hive Data Center and i3D.net
- Equinix TR2 - Toronto (Equinix, Inc.), 45 Parliament St, Toronto M5A 0G7: 92 networks; carriers Arelion
- Cologix TOR1 (Cologix, Inc.), 151 Front St W., Toronto M5J2N1: 85 networks; carriers Arelion
- Equinix TR1 - Toronto (Equinix, Inc.), 151 Front St, Toronto M5J 2N1: 45 networks; carriers i3D.net
- Coloware YTZ1, 151 Front St W, Toronto M5J: 34 networks; carriers Hive Data Center and SG.GS
- Cologix TOR2 (Cologix, Inc.), 905 King St. West, Toronto: 12 networks
- Cogent Toronto (Cogent Communications, Inc.), 245 Consumers Rd, Toronto M2J1R3: 7 networks
- eStruxture TOR-1 (eStruxture Data Centers Inc.), 151 Front St W Suite 402, Toronto M5J 2N1: 7 networks
- Bell Toronto (Bell Canada (formally Group Telecom)), 151 Front Street West, Toronto M5J 2N1: 6 networks
- Digital Realty YYZ12 Toronto (151 Front Street), 151 Front Street, Toronto M5J 2N1: 6 networks
Our Remote Hands Services
Remote hands covers physical tasks carried out on the customer's instruction. You send the instruction, the engineer carries it out at the rack, and you receive confirmation of what was done. The tasks in scope are the ones where a person with hands on the equipment is the only thing missing.
When a task needs diagnostic judgement and configuration knowledge, it moves into smart hands. When new hardware has to be installed, mounted and cabled, that is rack and stack. Moving equipment between racks, rooms or facilities is server migration. Each of these is a separate service with its own definition, so the scope of your request is clear before the work begins.
- Reboots and power cycles of servers and network devices on your instruction
- Cable checks, including patching and re-patching inside your rack
- Component swaps, such as replacing a failed drive or module you have supplied
- Visual checks of equipment status, with the result reported back to you
- A fibre inspection scope and cleaning kit, available on request
Why Reboot Monkey
Within those rules, Reboot Monkey handles the physical work on your equipment and the network that serves your rack. Connectivity is part of the same service: Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your racks without cover. Monitoring of your servers and network equipment is available through the Reboot Monkey NOC as the separate hardware monitoring service. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Toronto where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Remote hands is often the first service a customer uses and is then joined by others as the estate changes. If you are placing or expanding equipment, read about [Colocation in Toronto](/en/colocation/canada/toronto/) to see how rack space is arranged alongside network and hands-on support. If you are retiring equipment, [Data Center Decommissioning in Toronto](/en/data-center-decommissioning/canada/toronto/) covers removing and disposing of retired hardware, with the same engineers handling the work on site.
Frequently Asked Questions
What does remote hands cover in Toronto?
Remote hands covers physical tasks carried out on the customer's instruction in your rack: reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge is smart hands, installing new hardware is rack and stack, and moving equipment is server migration. Reboot Monkey engineers carry out the task and report back what was done.
Do you provide on-site IT support in Toronto data centers?
Yes. Reboot Monkey engineers carry out on-site IT support in Toronto data centers on your instruction: you send the request, an engineer performs the work at your rack, and you receive confirmation. They work under the facility operator's site rules, since the operator owns and runs the building. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Toronto?
Reboot Monkey engineers work in any facility in Toronto where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Toronto?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Toronto?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Arrange Remote Hands in Toronto
Tell us what needs doing at your rack and we will quote the job.