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Colocation in Canada

By Reboot Monkey Team

Canada has 166 PeeringDB-listed colocation facilities and data centres spanning Toronto, Montreal, Vancouver, Calgary, Ottawa, and Edmonton. RebootMonkey (EDCS Oรœ) provides vendor-neutral physical data centre services across every major Canadian campus, from Cologix and Equinix to Digital Realty and 151 Front Street West, with bilingual English and French capability for Quebec operations, under a single SLA contract.

Colocation in Canada

Last updated: March 31, 2026

Canada's Colocation Market: 166 Facilities, 1,290 Networks, 28 IXPs

Canada is one of the largest colocation markets in North America by installed capacity. PeeringDB lists 166 active colocation facilities across the country as of Q1 2026, with 1,290 registered networks and 28 internet exchange points spanning every major province. Toronto alone accounts for 24 facilities and 455 networks. Montreal contributes 22 facilities and 218 networks, while Vancouver adds 11 facilities and 203 networks. Calgary holds 14 facilities with 112 networks, giving the country a robust four-city Tier 1 footprint concentrated along the Ontario-Quebec axis. The Canadian colocation and data centre market was valued at approximately USD 1.9 billion in 2023 and is projected to reach USD 4.6 billion by 2032, growing at an estimated compound annual rate of 10.3 percent (Credence Research, Canada Data Center Colocation Market Report 2024). Four converging forces drive this growth. First, US data sovereignty requirements push US enterprises with Canadian operations to retain data locally, as Canadian subsidiaries increasingly fall under the Personal Information Protection and Electronic Documents Act (PIPEDA). Bill C-27 (the proposed Consumer Privacy Protection Act) lapsed when Parliament prorogued in January 2025, leaving PIPEDA as the governing federal privacy statute with potential modernization still pending. Second, OSFI Guideline B-10 mandates that federally regulated financial institutions maintain primary data in Canada or in jurisdictions with adequate legal protections, directing Canada's banks, insurers, and pension funds toward domestic colocation. Third, Quebec Law 25, in force since September 2023, introduced GDPR-equivalent privacy obligations for Quebec enterprises and added a provincial data residency preference on top of federal requirements. Fourth, all three major hyperscalers expanded Canadian infrastructure between 2024 and 2026, requiring carrier-neutral colocation as interconnection and on-ramp anchor points. Cologix is the dominant operator by network count, with 362 networks across its Canadian portfolio representing 28.2 percent of the total 1,290 registered networks nationally. Equinix follows with 169 networks and a 13.1 percent share. Telehouse holds 146 networks concentrated in Toronto, representing 11.3 percent, and eStruxture covers 108 networks at 8.4 percent. No single operator controls more than 30 percent of registered network connections, creating a genuinely multi-operator market where vendor-neutral services have operational relevance.

Top Canadian Facilities by Network Density

Not all of Canada's 166 colocation facilities carry equal connectivity weight. The facilities below represent the highest network densities in the country and are the locations where the most enterprise and carrier traffic originates. In Toronto, 151 Front Street West is Canada's most connected building. Originally a telegraph exchange and now a carrier hotel, it is the physical anchor of the Toronto internet. TorIX, Canada's largest internet exchange, is hosted here. AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect are all available. The building connects to more than 250 carriers and networks. ISO 27001 certified. Cologix TOR1 at 250 Front Street West is the adjacent carrier-neutral campus. TorIX is also hosted at TOR1 alongside ONIX. The facility holds ISO 27001 and SOC 2 Type II certifications and serves as the primary hub for Cologix's national 362-network footprint in Canada. Enterprises colocating at TOR1 gain access to Cologix's national cross-connect ecosystem. Equinix TR2 at 45 Parliament Street provides TorIX access with ISO 27001, SOC 1, SOC 2 Type II, and PCI DSS certifications. AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect are available. TR2 is one of the primary options for financial services companies requiring a full certification stack alongside TorIX peering. In Montreal, Cologix MTL3 at 1250 Rene-Levesque Boulevard West is the flagship Montreal campus. CANIX Montreal is hosted here, serving as the primary Quebec internet exchange. The facility carries 79 networks via CANIX and holds ISO 27001 and SOC 2 Type II certification. French bilingual operations are standard. Power is sourced from the Hydro-Quebec grid. Equinix MO1 at 1000 De La Gauchetiere Street West provides 118 connected networks with IX access and ISO 27001 and SOC 2 Type II certification. This facility is frequently selected for OSFI-regulated financial institutions requiring a Montreal presence alongside their primary Toronto campus. In Vancouver, Cologix VAN1 connects to VANIX with 76 networks, serving as the primary carrier-neutral interconnection point for BC-based and APAC-facing enterprises. The UNM-Exch Canada-West exchange adds 62 additional networks. In Calgary, YYCIX connects 91 networks across 9 facilities, making Calgary a notable IX community for the energy sector and western Canadian enterprises.

TorIX, VANIX, and Canada's Internet Exchange Ecosystem

Canada operates 28 internet exchange points as of Q1 2026, more than most comparably sized countries, reflecting the distributed nature of the population across a vast geography. Understanding which exchanges are relevant to a given colocation decision significantly affects peering economics. TorIX (Toronto Internet Exchange) is Canada's largest internet exchange, operating as a nonprofit with 231 member networks across 9 facilities. All major Canadian ISPs are TorIX members: Bell Canada, Rogers Communications, TELUS, Videotron, and Cogeco. CDN networks including Akamai, Cloudflare, and Fastly are present. TorIX is hosted at 151 Front Street West, Cologix TOR1, Cologix TOR2, and Equinix TR2, meaning enterprises at any of these four buildings can access TorIX peering without a cross-facility cross-connect. ONIX (Ontario Internet Exchange) operates alongside TorIX with 159 networks across 3 facilities, providing a separate peering layer for Ontario-focused traffic. Both TorIX and ONIX membership are separate costs, but both are available at Cologix TOR1. YYCIX (Calgary Internet Exchange) carries 91 networks across 9 Calgary facilities, one of the densest IX-to-facility ratios in Canada. This makes Calgary disproportionately well-connected for its market size and explains why energy sector companies with Calgary colocation achieve strong network redundancy without the Toronto or Montreal premium. CANIX Montreal operates at Cologix MTL3 and four additional Montreal facilities with 79 member networks, serving Quebec and eastern Canadian peering. All major Quebec ISPs are members. CANIX serves a distinct routing function from TorIX: organizations with heavy Quebec-resident traffic benefit from Montreal peering via CANIX even when their primary Toronto presence is already connected to TorIX. VANIX (Vancouver Internet Exchange) carries 76 networks across 11 Vancouver-area facilities. VANIX is the primary Pacific Rim peering point in Canada and connects North American networks with Asian carriers. Enterprises routing traffic between Canada and Japan, South Korea, Hong Kong, or Southeast Asia use VANIX to reduce transpacific latency and transit costs. The UNM-Exch Canada-West exchange at 62 networks provides additional BC capacity.

Montreal: Hydro-Powered AI and ML Colocation Hub

Montreal deserves a separate analysis because the economics of colocation there are structurally different from every other major North American market. The driver is Hydro-Quebec. Quebec's provincial electricity utility delivers power to large commercial and industrial consumers at CAD 0.07 to 0.10 per kilowatt-hour under tariff LG (large-power general). This compares with CAD 0.10 to 0.14 per kWh in Ontario, USD 0.12 to 0.18 per kWh on the US East Coast, and approximately USD 0.20 per kWh in parts of Northern Europe. The spread is substantial: a 1 MW compute workload running at a 90 percent power utilisation factor consumes approximately 7,884 MWh per year. At CAD 0.085/kWh versus CAD 0.12/kWh, the Montreal facility saves approximately CAD 276,000 per year in power costs for that workload alone, before accounting for cooling efficiencies. Montreal's climate compounds the advantage. The city averages below 10 degrees Celsius for roughly five months of the year, enabling air-side economization and free-air cooling during extended periods. This reduces mechanical cooling opex, improves PUE (power usage effectiveness), and extends equipment lifespan. The practical implication for AI and machine learning infrastructure is significant. GPU-dense deployments, which typically draw 6 to 10 kW per rack or higher for accelerated compute clusters, are sensitive to power cost at scale. A Montreal GPU deployment running NVIDIA H100 or A100 clusters operates at materially lower cost per GPU-hour than the equivalent Toronto deployment. Several hyperscalers and AI cloud providers have selected Montreal for large-scale capacity specifically on this basis. RebootMonkey has operational presence in Montreal facilities including Equinix MT1, MT2, and MO1, Cologix MTL3, Digital Realty 151 Boulevard, Rogers Data Centers Montreal, Bell Data Centers Montreal, and eStruxture Montreal. Engineers dispatched to Montreal facilities are French-speaking. Language capability carries a dedicated weight in the 8-factor dispatch algorithm and is not optional for Quebec-jurisdiction assignments, which operate under the Charter of the French Language (Bill 101) French service requirements. For enterprises evaluating AI infrastructure placement in Canada, Montreal offers a combination of low power cost, renewable energy sourcing via Hydro-Quebec, bilingual workforce, and carrier-neutral IX access via CANIX that no other Canadian city matches.

PIPEDA, Quebec Law 25, and Canada's Data Sovereignty Framework

Canadian data residency and privacy law is a multi-layer framework. Selecting a colocation location without understanding the full legal stack creates regulatory exposure. The federal baseline is PIPEDA (Personal Information Protection and Electronic Documents Act), Canada's private-sector privacy law since 2001. The proposed Consumer Privacy Protection Act (CPPA, Bill C-27) would have introduced GDPR-equivalent requirements including meaningful consent, data portability, and increased penalties, but the bill lapsed when Parliament prorogued in January 2025. PIPEDA remains the governing federal privacy statute with modernization expected in a future parliamentary session. Canadian colocation maintains data within federal jurisdiction and is the default PIPEDA-compliant architecture for regulated entities. OSFI Guideline B-10 (Third-Party Risk Management, updated 2023) governs federally regulated financial institutions. Under B-10, Canadian banks, insurers, and trust companies must maintain audit rights over their data and third-party service providers, demonstrate the ability to access and retrieve data regardless of provider, and conduct documented due diligence. OSFI-regulated entities colocating in Canada select ISO 27001 and SOC 2 Type II certified facilities as baseline evidence. RebootMonkey's chain-of-proof documentation, post-incident reports within 24 hours, and EDCS Oรœ's SOC 2 Type II certification directly satisfy OSFI B-10 third-party evidence requirements for physical data centre service providers. At the provincial level, Quebec Law 25 (Act Respecting the Protection of Personal Information in the Private Sector, in force September 2023) imposes GDPR-level obligations on Quebec enterprises including 72-hour breach notification, privacy impact assessments before data transfers outside Quebec, and right to de-indexation. Quebec Law 25 also intersects with Bill 101 (Charter of the French Language), which requires French-language service capability for enterprise operations in Quebec. For colocation in Montreal, the practical implication is that on-site physical service providers must be able to operate in French. RebootMonkey dispatches French-speaking engineers for all Montreal and Quebec assignments. British Columbia's Privacy Act (reformed 2024) requires BC government agencies to maintain domestic data residency in BC-based facilities. Ontario's Personal Health Information Protection Act (PHIPA) governs healthcare data for Ontario-resident patients. Alberta's Personal Information Protection Act (PIPA) governs the energy sector, adding a layer of Alberta-specific vendor oversight documentation requirements for oil and gas companies. Federal government data must be stored in Canada under Treasury Board policies; enhanced security clearances may be required for federal contracts at Ottawa-area facilities. The practical effect of this multi-layer framework is that Canadian enterprises in regulated sectors need a data centre partner and a physical services provider both of which can document compliance at the federal, provincial, and industry-standards level simultaneously. RebootMonkey's chain-of-proof protocol, EDCS Oรœ Estonia entity (EU jurisdiction, GDPR Data Processing Agreement coverage), ISO 9001:2015 and ISO 27001:2022 certifications, and SOC 2 Type II audit create the evidence chain that OSFI B-10 and PIPEDA audit requirements demand.

RebootMonkey's Cross-Facility Physical Services Across Canada

RebootMonkey (operating as EDCS Oรœ, registered in Estonia, EU jurisdiction) is a third-party data centre services provider. It does not own or operate any Canadian colocation facility. What it provides is physical work inside Canada's colocation facilities, on behalf of the companies whose hardware occupies those racks. Facility coverage spans all major Canadian colocation operators: Equinix TR1, TR2, TR5 (Toronto), Equinix MT1, MT2, MO1 (Montreal), Equinix VC1, VC3 (Vancouver), Equinix CA1 (Calgary), Cologix TOR1, TOR2 (Toronto), Cologix MTL3 (Montreal), Cologix VAN1 (Vancouver), Cologix YYC2 (Calgary), Digital Realty Toronto (150 Bloor), Digital Realty Montreal (151 Boulevard), Rogers Data Centers (Toronto, Montreal), Bell Data Centers (Toronto, Montreal, Calgary), TELUS Data Centers (Toronto, Vancouver), and eStruxture (Toronto, Montreal, Vancouver). Total coverage exceeds 50 PeeringDB-listed Canadian facilities across the five primary metro areas. This cross-operator coverage is the operational distinction from facility-bound programs. Equinix SmartHands dispatches only within Equinix IBX buildings. Cologix on-site support covers only Cologix facilities. Digital Realty SmartHands covers only Digital Realty campuses. An enterprise colocating hardware in both Cologix TOR1 and Equinix TR2, which is common for Bay Street financial firms maintaining redundancy, requires two separate facility service contracts or one vendor-neutral third-party provider holding active credentials at both buildings. RebootMonkey dispatches across all Toronto, Montreal, Vancouver, and Calgary operators under a single contract and a single SLA. Services available in Canada include Remote Hands (hourly billable labour), Smart Hands (vendor-neutral technical expertise), Rack and Stack (hardware installation and cabling), Server Migration, Datacenter Migration, Datacenter Decommissioning, Hardware Monitoring via IPMI and iDRAC, Data Destruction with PIPEDA and CPPA-compliant physical destruction certificates, Hardware Recycling (Environmental Protection Act compliant), and Rack and Network Design. The dispatch algorithm uses 8 weighted factors to select the engineer for each task. Location proximity to the facility carries 30 percent weight, reflecting Canada's sprawling metro geographies where travel time is a genuine constraint on 4-hour P1 SLA compliance. DC access credentials carry 20 percent weight because each Canadian facility has distinct badging and provincial vetting requirements, and engineers without current credentials cannot enter. Technical skill match carries 15 percent weight, hardware expertise 10 percent, and language capability (English or French) carries 10 percent weight. For Quebec facilities operating under Bill 101, French-speaking engineers are prioritised. Client relationship history carries 10 percent weight, reducing friction for multi-site Canadian clients with recurring work. P1 incidents trigger a 15-minute NOC notification and a 4-hour on-site resolution target. Canadian operations fall within the US NOC window from UTC 13:00 to 01:00, covering Eastern Time and Pacific Time business hours from a single integrated operations centre. Every completed task produces chain-of-proof documentation: rack and stack assignments produce five photographs minimum, data destruction assignments produce serial number photographs, video evidence of physical destruction, and a certified destruction certificate. Post-incident reports are delivered within 24 hours of P1 resolution.

Financial Services, Energy, and Government Verticals

Canadian enterprises in three verticals represent the highest-concentration demand for colocation and physical data centre services: financial services, energy, and federal and provincial government. Financial services colocation in Canada centres on Toronto. The Toronto Stock Exchange and TSX Venture Exchange operate from the Financial District on Bay Street. Canada's five largest banks, RBC, TD, Scotiabank, BMO, and CIBC, all maintain primary data centre infrastructure in the Greater Toronto Area, with redundancy typically established in Montreal. For OSFI-regulated entities, the standard colocation architecture pairs a primary Toronto campus (Equinix TR2 or Cologix TOR1 for TorIX access and certification stack) with a Montreal disaster recovery or secondary site at Cologix MTL3 or Equinix MO1. Montreal's power cost advantage makes it financially rational for high-compute secondary workloads including risk modelling and machine learning. For physical services at financial services colocation facilities, the relevant credential is OSFI B-10 third-party documentation. RebootMonkey's chain-of-proof protocol was designed to satisfy OSFI B-10 evidence requirements: every on-site task is documented with timestamped photographs (before, during, after), incident reports, and post-mortems delivered within 24 hours of P1 resolution. Toronto Bay Street clients including insurance firms and pension managers have used this documentation directly in OSFI third-party risk management audits. Energy sector colocation is concentrated in Calgary, where oil and gas companies maintain significant IT infrastructure for seismic processing, operational technology (OT) integration, and SCADA systems. Calgary's combination of low cooling costs (the Alberta climate ranges from -11C to 23C, reducing cooling opex significantly), YYCIX connectivity, and 14 available facilities makes it a practical choice for energy sector IT consolidation. Alberta PIPA governs vendor documentation requirements for energy sector clients, and OSFI-aligned documentation satisfies the third-party oversight evidence requirements for energy companies with banking subsidiaries. Government colocation is primarily Ottawa-based for federal agencies, though many federal departments route through Toronto-area facilities for capacity reasons. Federal government contracts require domestic data residency, enhanced vetting and security clearances for on-site personnel, and chain-of-proof documentation that satisfies federal audit frameworks. RebootMonkey's security clearance factor (3 percent dispatch algorithm weight) is specifically designed for government facility requirements.

Canada Colocation Pricing: Toronto vs. Montreal vs. Vancouver

Canadian colocation pricing reflects constrained supply in Toronto, a structural power cost advantage in Montreal, and growing but more available capacity in Vancouver and Calgary. Figures below are planning ranges derived from industry benchmarking, not binding quotes. In Toronto, a standard 42U full rack with 3 to 5 kW power allocation typically costs CAD 1,200 to 3,000 per month at carrier-neutral facilities such as Cologix TOR1 or Equinix TR2. The 151 Front Street West carrier hotel commands a premium for its network density. Power in Ontario runs CAD 0.10 to 0.14 per kWh for large commercial consumers. Cross-connect costs at major Toronto facilities range from CAD 150 to 500 per month per connection. In Montreal, a comparable 42U rack with 3 to 5 kW power typically costs CAD 900 to 2,200 per month at Cologix MTL3 or Equinix MO1. Quebec Hydro tariffs for large commercial consumers run CAD 0.07 to 0.10 per kWh, producing meaningful operating cost savings for compute-intensive workloads. For an enterprise running 10 racks at 5 kW average draw (50 kW total), the annual power cost differential between Montreal and Toronto is approximately CAD 13,000 to 31,000. At scale (1 MW deployment), that differential reaches approximately CAD 276,000 per year, sufficient to offset Montreal's incremental IT staff costs or redundant cross-connect requirements. In Vancouver, rack pricing at Cologix VAN1 or Equinix VC1 typically runs CAD 1,000 to 2,500 per month. The BC Hydro electricity tariff for large commercial consumers is approximately CAD 0.085 per kWh, between Montreal and Toronto in cost terms. Vancouver's primary premium is APAC peering access via VANIX rather than power economics. In Calgary, pricing at Equinix CA1 or Cologix YYC2 typically runs CAD 800 to 1,800 per month for comparable configurations. Alberta electricity costs vary by source but generally fall in the CAD 0.09 to 0.12 per kWh range for large commercial buyers. The cooling cost advantage in Calgary adds a further operational offset. RebootMonkey physical services are billed in Canadian Dollars (CAD) or Euros (EUR) by engineer tier: L1 facility escort and access at CAD 25 to 35 per hour, L2 rack and stack at CAD 35 to 55 per hour, L3 smart hands and break-fix at CAD 55 to 85 per hour, and L4 design and migration planning at CAD 85 to 125 per hour. Billing options include per-incident, block hours, or monthly retainer. Volume discounts apply for multi-facility contracts covering both Toronto and Montreal or multi-city engagements.

Why Canadian Enterprises Choose a Vendor-Neutral Partner

Every major Canadian colocation operator offers some form of on-site physical service. Equinix has SmartHands. Cologix has an on-site support programme. Digital Realty has its own service tier. The operational limit of these programmes is facility scope: Equinix SmartHands dispatches only within Equinix IBX buildings. Cologix on-site support covers only Cologix campuses. Digital Realty covers only Digital Realty facilities. For enterprises with hardware at a single facility this creates no problem. For enterprises with hardware across two or more Canadian colocation operators, the facility-bound model means managing two or three separate service relationships, separate SLA contracts, and separate escalation paths. A financial services firm with primary servers at Cologix TOR1 and disaster recovery infrastructure at Equinix TR2, a common Toronto architecture, manages two distinct on-site service relationships under the facility-bound model. RebootMonkey eliminates this by holding active access credentials at all major Canadian colocation operators simultaneously and covering every facility under a single contract. The credential management complexity is non-trivial: each Canadian facility has distinct badging protocols, provincial vetting requirements, and re-certification cycles averaging 6 to 12 months. Maintaining current credentials across 50-plus Canadian facilities requires dedicated operational overhead that local IT service firms typically do not maintain. Beyond credential management, the EDCS Oรœ entity structure provides specific advantages for enterprises with cross-border European operations. As an EU-registered entity, EDCS Oรœ provides a GDPR Data Processing Agreement, which is relevant for Canadian subsidiaries of European companies managing data that travels between EU and Canadian facilities. The combination of EU entity, ISO 27001:2022, ISO 9001:2015, and SOC 2 Type II creates a compliance evidence package that satisfies both Canadian OSFI B-10 requirements and European data protection officer requirements simultaneously. For enterprises evaluating whether to use facility-provided services or a vendor-neutral provider, the decision point is typically the number of facilities and operators involved. Single-facility, single-operator environments can use facility-provided programmes adequately. Multi-operator, multi-city environments, Canadian enterprises managing Toronto plus Montreal, or Toronto plus Vancouver, operate more efficiently under a single vendor-neutral contract where one escalation path covers every building.

How many colocation data centres are in Canada?

PeeringDB lists 166 active colocation facilities in Canada as of Q1 2026, with 1,290 registered networks and 28 internet exchange points. Toronto has 24 facilities and 455 networks, making it the largest Canadian market. Montreal follows with 22 facilities and 218 networks. Vancouver has 11 facilities and Calgary 14 facilities. The remaining facilities are distributed across Ottawa, Edmonton, Winnipeg, and secondary cities.

What is TorIX and which Toronto facilities host it?

TorIX (Toronto Internet Exchange) is Canada's largest internet exchange, operating as a nonprofit with 231 member networks across 9 facilities. All major Canadian ISPs including Bell, Rogers, TELUS, and Videotron are members, alongside major CDNs and financial networks. TorIX is hosted at 151 Front Street West, Cologix TOR1, Cologix TOR2, and Equinix TR2. Enterprises colocating at any of these four buildings can access TorIX peering without a cross-facility cross-connect.

Why is Montreal cheaper for colocation than Toronto?

Montreal benefits from Quebec's hydroelectric power grid via Hydro-Quebec. Large commercial consumers pay CAD 0.07 to 0.10 per kWh under tariff LG, compared with CAD 0.10 to 0.14 per kWh in Ontario. Quebec's cold climate also enables free-air cooling for extended periods, reducing mechanical cooling opex. For a 1 MW GPU workload at 90 percent utilisation, the Montreal power cost advantage versus Toronto saves approximately CAD 200,000 to 300,000 per year. This makes Montreal the preferred location for AI, machine learning, and other high-density compute workloads that do not require sub-millisecond proximity to Toronto market infrastructure.

What is OSFI B-10 and how does it affect colocation decisions?

OSFI Guideline B-10 (Third-Party Risk Management) governs how federally regulated financial institutions, including Canada's banks, insurers, and trust companies, manage third-party service relationships. B-10 requires documented due diligence on colocation and cloud providers, maintained audit rights, and contingency plans for data access and retrieval. Canadian banks and insurers use ISO 27001, SOC 2 Type II, and SOC 2 Type II certified facilities as baseline evidence. Third-party physical service providers like RebootMonkey satisfy B-10 requirements through chain-of-proof documentation and post-incident reports delivered within 24 hours of P1 resolution.

What does Quebec Law 25 require for Montreal colocation operations?

Quebec Law 25 (in force September 2023) imposes GDPR-equivalent obligations on Quebec enterprises, including 72-hour breach notification, privacy impact assessments before data transfers outside Quebec, and compliance with the Charter of the French Language (Bill 101). For physical operations in Montreal facilities, Bill 101 creates a practical requirement for French-language service capability. RebootMonkey dispatches French-speaking engineers for all Montreal and Quebec assignments. Language capability carries a specific weight in the 8-factor dispatch algorithm, and documentation can be provided in both English and French.

Can RebootMonkey work across both Cologix and Equinix facilities in Toronto?

Yes. RebootMonkey holds active access credentials at Cologix TOR1, TOR2, Equinix TR2, TR5, 151 Front Street West, Digital Realty Toronto, and other major Toronto campuses. All are covered under a single contract and SLA. Equinix SmartHands covers only Equinix IBX buildings and cannot serve Cologix, Digital Realty, or independent carrier hotels. Cologix on-site support covers only Cologix facilities. Enterprises with hardware across multiple Toronto operators use RebootMonkey to consolidate physical service management under one agreement.

What is the SLA for RebootMonkey physical services in Canada?

P1 incidents (client service down) trigger a 15-minute NOC notification and a 4-hour on-site resolution target. P2 degraded service targets 8-hour resolution. P3 non-critical issues target 24-hour resolution. Canadian operations are covered by the US NOC window (UTC 13:00 to 01:00), providing integrated coverage for Eastern Time (Toronto, Montreal, Ottawa) and Pacific Time (Vancouver) during business hours. The 8-factor dispatch algorithm verifies facility access credentials, technical skill match, and French language capability before assigning engineers.

Does RebootMonkey provide bilingual service in Montreal?

Yes. RebootMonkey dispatches French-speaking engineers for Montreal and Quebec assignments. Language capability is one of eight factors in the dispatch algorithm and carries 10 percent weight. For Quebec facilities operating under Bill 101 French language requirements, French-speaking engineers are prioritised. Chain-of-proof documentation and post-incident reports can be provided in both English and French. This is an operational requirement, not a marketing feature, given Quebec Law 25 and Bill 101 compliance expectations.

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