Photo: Dr. Thomas Liptak · CC BY-SA 4.0 · source
Germany · Frankfurt
Remote Hands in Frankfurt
Remote hands in Frankfurt means physical tasks carried out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey provides on-site IT support in Frankfurt data centers through its field engineers, so your team can direct the work from wherever it sits.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Frankfurt
1
agreement for every city
Need hands at your rack in Frankfurt?
Tell Reboot Monkey which rack, which device and which task. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Remote Hands: 8 sections, open any to read more.
Remote Hands in Frankfurt
Digital Realty Frankfurt FRA1-27 stands on Hanauer Landstrasse. Equinix FR5 - Frankfurt, KleyerStrasse stands on Kleyerstrasse. Equinix FR7 - Frankfurt, Gutleutstrasse stands on Gutleutstrasse. Customers who keep equipment in buildings like these often need a pair of hands at short notice: a server that has stopped responding, a cable that needs checking, a failed component that has to be swapped. Reboot Monkey is a third-party datacenter services operator. It does not own or run the buildings, and it is not a hosting company. It sells rack space, IP transit, leased IP addresses, network connectivity and data-centre hardware, together with the services that deliver, install and support them inside data centres that other companies own and run.
Remote hands is the service for work that is fully specified by the customer. You decide what has to happen, and an engineer carries it out at the rack. Anything that needs diagnostic judgement or configuration knowledge belongs to smart hands, which is a separate service with its own scope.
Datacenter Facilities in Frankfurt
Data centres in Frankfurt, ordered by the number of networks present:
- Digital Realty Frankfurt FRA1-27, Hanauer Landstrasse 298, 60314 Frankfurt: 619 networks; carriers 1-IX EU, 3W Infra B.V., Arelion, BICS, Cinia Oy and others
- Equinix FR5 - Frankfurt, KleyerStrasse (Equinix, Inc.), Kleyerstrasse 90, 60326 Frankfurt: 558 networks; carriers 1-IX EU, 31173 Services, Arelion, Aristo Networks, Asimo Networks BV and others
- Equinix FR7 - Frankfurt, Gutleutstrasse (Equinix, Inc.), Gutleutstrasse 310, Frankfurt am Main, 60327: 159 networks; carriers Arelion, Aristo Networks, Core-Backbone, EXA Infrastructure, Eranium Fabric and others
- NTT Frankfurt 1 Data Center (FRA1) (NTT DATA's Global Data Centers division), Eschborner Landstrasse 100, 60489 Frankfurt: 144 networks; carriers Arelion, Bahnhof, Core-Backbone, EXA Infrastructure, Eranium Fabric and others
- Equinix FR4 - Frankfurt, West (Equinix, Inc.), Lärchenstrasse 110, 65933 Frankfurt: 116 networks; carriers Aristo Networks, Cinia Oy, Clouvider, Core-Backbone, EXA Infrastructure and others
- Telehouse - Frankfurt (Telehouse - Global Data Centers), Kleyerstrasse 75-87, 60326 Frankfurt: 80 networks; carriers Arelion, EXA Infrastructure, Eranium Fabric, Nextremum, RETN and others
- NewTelco Frankfurt (NewTelco GmbH), Rebstöckerstrasse 25-31, 60326 Frankfurt: 76 networks; carriers Cinia Oy, FIORD, Global Network Management, NL-ix, NetIX and others
- Equinix FR6 - Frankfurt, West (Equinix, Inc.), Lärchenstrasse 110, 65933 Frankfurt: 73 networks; carriers Aristo Networks, Clouvider, Eranium Fabric, Global Secure Layer, Orange Wholesale International - EVPL and others
- Equinix FR2 - Frankfurt, North (Equinix, Inc.), Kruppstrasse 121-127, 60388 Frankfurt: 71 networks; carriers Arelion, Cinia Oy, Core-Backbone, EXA Infrastructure, RETN and others
- firstcolo - FRA4 (firstcolo GmbH), Kruppstrasse 105, 60388 Frankfurt: 69 networks; carriers 3W Infra B.V.
Our Remote Hands Services
A remote hands request in Frankfurt starts with your instruction. You tell Reboot Monkey which rack and which device are involved and what has to be done. An engineer is dispatched to the facility and carries out exactly that task. The typical tasks fall into four groups:
- Reboots and power cycles of servers and network equipment, performed on your instruction.
- Cable checks, including tracing, re-seating and confirming that a patch is connected as documented.
- Component swaps, where you supply the replacement part and the engineer exchanges it in the device.
- Visual checks of racks and devices, reporting what the engineer sees, such as status lights and port state.
Why Reboot Monkey
Reboot Monkey sells the network for the rack as well as the hands that work on it. It orders cross connects and carrier circuits from the facility operator and from the carriers present in the facility, and its engineers install and patch the cabling in your rack. When a connectivity problem turns out to be a physical one, the same operator that supplied the circuit can check the patch. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your racks without a contact. If a job involves fibre, a fibre inspection scope and cleaning kit are available on request. Prices are quoted on request and depend on the customer and the size of the job. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations.
How Reboot Monkey Works
These terms apply in every facility in Frankfurt where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in Germany
Teams that run equipment in more than one German city can use the same service in other locations. Reboot Monkey also provides Remote Hands in Berlin, handled in the same way: you give the instruction, and an engineer carries it out at the rack.
Related Services
Remote hands is often the first step in a larger piece of work. If you are placing new equipment, Colocation in Frankfurt covers rack space and the network that goes with it, and Rack and Stack in Frankfurt covers installing, mounting and cabling new hardware. When equipment has to move between racks, rooms or facilities, Server Migration in Frankfurt handles it. Retired hardware is removed and disposed of through Data Center Decommissioning in Frankfurt. For technical work that needs diagnostic judgement and configuration knowledge, Smart Hands in Frankfurt is the matching service.
Frequently Asked Questions
What does remote hands cover in Frankfurt?
Remote hands covers physical tasks that Reboot Monkey engineers carry out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge is smart hands, a separate service. The facility operator owns and runs the building, and engineers work under the operator's site rules.
Do you provide on-site IT support in Frankfurt data centers?
Yes. Reboot Monkey engineers provide on-site IT support in Frankfurt data centers by carrying out physical tasks at your rack. You send an instruction naming the rack, the device and the task, an engineer is dispatched, and the work is done as instructed. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Frankfurt?
Reboot Monkey engineers work in any facility in Frankfurt where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Frankfurt?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Frankfurt?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Need hands at your rack in Frankfurt?
Tell Reboot Monkey which rack, which device and which task. Prices are quoted on request and depend on the customer and the size of the job.