Remote Hands in London

Remote hands covers physical tasks carried out on the customer's instruction when your own staff are not at the site. For London deployments, Reboot Monkey engineers work inside the customer's facility, so the equipment is handled by someone who is physically at the rack while you direct the work from wherever you are. Telehouse - London (Docklands North) stands on Coriander Avenue. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters.

Remote hands is the simplest of the physical services in the range. It follows your instruction exactly and does not involve diagnostic judgement or configuration work. If a job needs an engineer to investigate a fault and decide what to change, it belongs to smart hands, which is defined separately. Keeping that line clear at the start of a request avoids delay, because the engineer assigned knows whether the job is to carry out a defined action or to work out what the action should be.

A typical request starts with a written instruction that names the rack, the device and the action required. The engineer carries out that action, checks the result visually where the task allows it, and reports back to you. You decide what happens next, which keeps change control with your own team.

Data centres in London, ordered by the number of networks present:

Remote hands in London covers the physical tasks that keep equipment running when nobody from your team is on site. Equinix LD8 - London, Docklands stands on Harbour Exchange Square. The tasks Reboot Monkey engineers carry out on your instruction are these:

Reboot Monkey sells the network for the rack as well as the hands that work on it. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. Remote hands requests and network orders can therefore run through one supplier, with one point of contact for work that otherwise passes between several parties. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on a single person being available. Digital Realty London LON1-3 stands on Hanbury Street. A fibre inspection scope and cleaning kit are available on request for jobs where a dirty or damaged fibre connector is the suspected cause of a link problem. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in London where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Remote hands is one of several physical services, and the right one depends on what the job requires. If your equipment is not yet housed in London, rack space is arranged through [Colocation in London](/en/colocation/united-kingdom/london/), where Reboot Monkey sells space inside facilities that other companies own and run. If a fault needs an engineer to diagnose it and decide the fix, or the work involves configuration, [Smart Hands in London](/en/smart-hands/united-kingdom/london/) is the service that fits.

Other services in the range cover installing, mounting and cabling new hardware (rack and stack), moving equipment between racks, rooms or facilities (server migration), removing and disposing of retired hardware (data center decommissioning), and monitoring of your servers and network equipment by the Reboot Monkey NOC (hardware monitoring). A single project often uses more than one of these in sequence.