Remote Hands in Berlin

Berlin is home to a population of 3685265 and hosts a significant concentration of colocation and interconnection facilities. Reboot Monkey operates as an independent third-party datacenter services provider inside these facilities, delivering remote hands support without owning or operating any datacenter itself. Companies with equipment deployed across multiple Berlin sites can use Reboot Monkey as a single point of contact for on-site technical tasks, rather than coordinating separately with each facility operator's own staff.

Reboot Monkey maintains coverage across 18 PeeringDB-listed datacenter facilities in Berlin, including sites operated by IPB Internet Provider in Berlin GmbH, NTT DATA's Global Data Centers division, Speedbone GmbH, NorthC Deutschland GmbH, euNetworks Group, 3U TELECOM GmbH, DNS:NET Internet Service GmbH, and AtlasEdge. This includes facilities such as CarrierColo Berlin Luetzow, NTT Berlin 1 Data Center (BER1), Speedbone Berlin, NorthC Berlin, euNetworks Colocation Berlin, 3U Rechenzentrum Berlin, CarrierColo Berlin Kitzing, NTT Berlin 2 Data Center (BER2), DNS:NET Colo I Berlin, and AtlasEdge DC Berlin BER001. Working with a single provider across these locations simplifies vendor management for organizations with distributed equipment footprints in the city.

Remote hands engagements in Berlin cover the physical tasks that keep infrastructure running between planned visits, from cabling and hardware swaps to reboots and visual inspections. All facilities are covered under 24/7 NOC monitoring across all facilities, spanning IPMI, iDRAC, SNMP, temperature, power, and network parameters.

Reboot Monkey technicians are vendor-neutral and certified for Dell, HP, Cisco, Juniper, and Arista equipment, and operate independently from facility operators, meaning they are not Equinix SmartHands staff and not NTT staff. This independence allows the same team and the same agreement to follow a customer's equipment across different Berlin facilities, rather than requiring a separate contract per site. Response is delivered under a 4 hour standard incident response SLA, with a 15 minute premium response available where technicians are stationed on-site, as a paid add-on.

Organizations operating infrastructure beyond Berlin can extend the same single-provider model to other German markets. Reboot Monkey provides Remote Hands in Frankfurt, Remote Hands in Hamburg, and Remote Hands in Munich, allowing multi-city deployments to be supported under one agreement rather than separate regional vendors.

Remote hands is one of several on-site services Reboot Monkey provides in Berlin. Customers requiring broader support can pair it with Smart Hands in Berlin for extended technical tasks, Rack and Stack in Berlin for new hardware deployments, Server Migration in Berlin or Data Center Migration in Berlin for relocation projects, Data Center Decommissioning in Berlin for equipment retirement, or Colocation in Berlin for facility placement.