Remote Hands in Edinburgh

Equipment in a colocation hall fails or needs attention at inconvenient moments, and the people who manage it are rarely standing next to the rack. Remote hands closes that gap. You tell Reboot Monkey what needs doing, and a field engineer carries it out at your rack in Edinburgh. Pulsant Edinburgh SC-1 (South Gyle) stands on The Clocktower Estate in Edinburgh.

The scope is deliberately physical and instruction-led. Typical tasks are power-cycling a server, checking that a cable is seated or labelled correctly, swapping a failed component with a spare you have supplied, and carrying out a visual check of a device and reporting what the engineer sees. Work that needs diagnostic judgement or configuration knowledge belongs to smart hands, which is a separate service with its own definition. Reboot Monkey is a third-party datacenter services operator, not a hosting company and not a datacenter owner, so the racks, power and cooling you rely on belong to the facility operator and your equipment stays under your control.

Data centres in Edinburgh, ordered by the number of networks present:

A request starts with a written instruction from you: which rack, which device, and what the engineer should do. Reboot Monkey assigns a field engineer for your site, and a second, briefed Reboot Monkey engineer is named as backup for every customer site, so a task does not depend on one person being available. When the work is finished you receive a report of what was done, so your own records show that the instruction was carried out and what the engineer observed. Where a task involves fibre, a fibre inspection scope and cleaning kit are available on request, which helps when a link will not come up and a dirty or damaged connector is the suspect. Remote hands in Edinburgh covers the following kinds of work:

Reboot Monkey sells the whole set of things a rack needs: rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them. Because these sit under one supplier, a physical task and the connectivity it depends on are handled by the same party, instead of being split between a facility operator, a carrier and a separate contractor.

On connectivity, Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. You do not need to coordinate each party yourself.

On reach, as of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. For a company with equipment in Edinburgh and elsewhere, that means the same way of working and the same style of request apply across sites.

Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects your actual requirement.

These terms apply in every facility in Edinburgh where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Remote hands is often the first service a customer uses and then extends. If you are placing new equipment in Edinburgh, the option to look at is colocation in Edinburgh, which covers the rack space your hardware will sit in. Once equipment is installed, remote hands handles the day-to-day physical tasks, while smart hands covers work that needs configuration knowledge and diagnostic judgement.

Other services follow the same request flow. Rack and stack covers installing, mounting and cabling new hardware. Server migration covers moving equipment between racks, rooms or facilities. Data center decommissioning covers removing and disposing of retired hardware, and IT asset disposition covers data wiping, on-site shredding or degaussing, collection and transport, with resale or buyback quoted case by case. Hardware monitoring means the Reboot Monkey NOC monitors your servers and network equipment. Each is defined separately so you can order only what you need.