Smart Hands Services in Tokyo
By Reboot Monkey Team
Vendor-neutral technicians inside Equinix TY1-TY11, AT Tokyo CC1-CC2, NTT, and KDDI Telehouse. Hands-on work done right, on your schedule, without the cost of a local hire.
Last updated: April 14, 2026
Related Services in Tokyo
Hardware Installation and Rack Build
Full rack build service including server rail mounting, blade chassis installation, structured cabling from day one, PDU circuit connection, labelling, and power-on verification. Compatible with 100V/200V 50 Hz eastern Japan power infrastructure.
Emergency Incident Response
Four-hour on-site response for production-down scenarios at Equinix TY1-TY11, AT Tokyo CC1-CC2, NTT, and KDDI Telehouse. Physical diagnostics, serial console access, component swap, and remote engineer coordination.
Cross-Connect and Cabling
Installation and removal of cross-connects, structured cabling projects, MMR to cage fibre and copper runs, LC/SC/MTP terminations, light level verification, and full as-built documentation with photographic evidence.
Component Replacement Under RMA
Hot-swap and cold-swap component replacement including HDDs, SSDs, PSUs, RAM, NICs, and HBAs. Pre-swap serial number capture, vendor RMA procedure compliance, post-swap verification, and completion documentation.
Seismic and Post-Event Cabinet Inspection
Physical inspection of cabinet integrity following seismic events in the Tokyo metro area. Checks seismic strap security, rail anchor torque, equipment seating, cable stress, and cooling airflow clearance. Photographic report provided.
Rack Decommissioning and Preparation
Ordered shutdown, cable removal, equipment de-racking, and preparation for transport or collection. Full photographic documentation of pre-work cable state and post-work empty rack. Media sanitisation coordination available.
OS Installation and BIOS Configuration
Remote-guided OS installation via IPMI/iDRAC/iLO, BIOS and UEFI configuration, RAID controller setup, and network interface configuration to remote engineer specification. Console access documented and handed back on completion.
Compliance Documentation and Audit Support
Structured work order production for APPI, FISC, PCI DSS 4.0 Req 9, and SOC 2 CC6.4 audit requirements. Timestamped access logs, component change records, photographic evidence, and multi-signature sign-off for regulated environments.
Does Reboot Monkey own the data centres in Tokyo?
No. Reboot Monkey is a third-party services provider. We do not own or operate any data centre facilities. We provide smart hands technicians who work inside data centres owned and operated by Equinix, AT Tokyo, NTT, KDDI Telehouse, and other operators. Our independence from any single facility operator is what allows us to provide vendor-neutral coverage across multiple Tokyo campuses under one agreement.
Which Tokyo Equinix facilities does Reboot Monkey cover?
Our active access credentials cover Equinix TY1 through TY11. These eleven facilities span the Tokyo metro area from the original Otemachi campus through to newer campus expansions. We do not claim coverage beyond TY11. If you have equipment at a specific TY facility and are unsure of coverage, call us on +372 6347 400 and we will confirm current access status before you commit to an engagement.
What power standards apply in Tokyo data centres?
Eastern Japan operates on 100V single-phase and 200V three-phase at 50 Hz. This is different from the 120V/60 Hz standard in North American facilities and the 230V/50 Hz standard in most European data centres. Hardware sourced outside Japan may require power supply verification before installation. Our technicians check power specifications during every rack installation engagement and flag incompatibilities before equipment is powered on.
How does Reboot Monkey handle compliance documentation for APPI and FISC requirements?
Every Reboot Monkey engagement produces a structured work order that includes the authorised scope, the technician credentials active during the access, timestamped entry and exit records, a full description of every action taken, serial numbers of components handled, and photographic documentation of pre- and post-work cabinet state. This documentation is designed to satisfy the physical access audit trail requirements relevant to APPI compliance assessments and FISC safety guidelines. Clients can request copies of all work order documentation for inclusion in audit evidence packages.
What happens if there is a seismic event affecting a Tokyo data centre where my equipment is located?
Tokyo sits in an earthquake-prone region. Following a seismic event, our Tokyo team can conduct a physical cabinet inspection to verify that seismic straps and rail anchors remain secured, that equipment has not shifted in its mounting, that cooling airflow is unobstructed, and that there are no visible cable stress points. We produce a photographic inspection report for each cabinet reviewed. For clients with retained agreements, post-seismic inspections are prioritised in our dispatch queue.
Can Reboot Monkey support work at both Equinix TY and AT Tokyo in the same engagement window?
Yes. Our cross-campus capability means that a single work order can cover tasks at multiple Tokyo facilities in the same engagement window. We coordinate timing, manage facility access at each site, and produce a single completion report covering all work done across all campuses. This removes the need for separate service engagements with different providers for each facility.
What is the difference between smart hands and remote hands?
Remote hands covers simple, low-skill physical tasks: pressing a power button, reading an LED status, inserting or removing a cable as directed step by step. Smart hands covers skilled technical work that requires trained judgement, such as diagnosing a hardware fault, configuring BIOS settings, installing a blade chassis to specification, or carrying out a structured cabling project. Reboot Monkey provides both, and many engagements involve a combination of the two depending on what the situation requires.