Build your dream with Reboot Monkey

Sales Development Representative — Datacenter Services (Americas Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleWe are building a global sales development team that operates 24/7. Our clients and prospects are spread across every time zone — when a potential customer needs colocation, someone should be reaching out. When a prospect posts on LinkedIn about outgrowing their current DC provider, someone should be in their inbox within hours, not days.As SDR for the Americas — covering North America, Central America, and South America, you own outbound prospecting and meeting booking in your region. You are mega proactive, friendly, and genuinely interested in the datacenter industry. You don't wait for leads to come to you — you go find them. You research companies, identify decision-makers, craft personalized outreach, and book meetings for our sales team.What You'll DoProactively identify and research potential clients in the Americas region who need datacenter services (colocation, smart hands, remote hands, IP transit)Conduct outbound outreach via email, LinkedIn, and phone to book qualified meetingsEngage with inbound leads from your region and qualify them based on our Ideal Customer ProfileResearch prospects thoroughly before outreach — understand their infrastructure needs, current setup, and pain pointsMaintain and update CRM records with every interactionWork with the sales team to refine messaging, targeting, and outreach sequences for your regionMonitor industry news, forums (PeeringDB, NANOG, RIPE), and LinkedIn for buying signalsProvide daily activity reports: calls made, emails sent, meetings booked, pipeline createdCover your Americas shift to ensure regional sales coverage during business hoursYour KPIsQualified meetings booked: 15+ per monthOutreach volume: 50+ personalized touchpoints per day (email + LinkedIn + calls)Response rate: 10%+ on outbound sequencesCRM hygiene: 100% of interactions logged, pipeline always currentMeeting show rate: 80%+ of booked meetings actually happenCompensation and TermsMonthly retainer: EUR 600–800 depending on experiencePerformance bonus: EUR 25–50 per qualified meeting booked (paid monthly)Arrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A prospecting exercise: you receive 3 target companies in your region and must research them, identify the right contacts, draft personalized outreach messages, and present your approach. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the front door of Reboot Monkey in your region. Every client relationship starts with someone like you making the first connection. We are building a team, not filling a seat — if you perform well, you will help shape our regional sales operation from the ground up.If you are hungry, proactive, friendly, and fascinated by how the internet's physical infrastructure works, we want to talk.Apply with: Your CV, a brief note on your sales/outreach experience, and your availability to start.

Sales Development Representative — Datacenter Services (EMEA Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleWe are building a global sales development team that operates 24/7. Our clients and prospects are spread across every time zone — when a potential customer needs colocation, someone should be reaching out. When a prospect posts on LinkedIn about outgrowing their current DC provider, someone should be in their inbox within hours, not days.As SDR for the EMEA — covering Europe, Middle East, and Africa, you own outbound prospecting and meeting booking in your region. You are mega proactive, friendly, and genuinely interested in the datacenter industry. You don't wait for leads to come to you — you go find them. You research companies, identify decision-makers, craft personalized outreach, and book meetings for our sales team.What You'll DoProactively identify and research potential clients in the EMEA region who need datacenter services (colocation, smart hands, remote hands, IP transit)Conduct outbound outreach via email, LinkedIn, and phone to book qualified meetingsEngage with inbound leads from your region and qualify them based on our Ideal Customer ProfileResearch prospects thoroughly before outreach — understand their infrastructure needs, current setup, and pain pointsMaintain and update CRM records with every interactionWork with the sales team to refine messaging, targeting, and outreach sequences for your regionMonitor industry news, forums (PeeringDB, NANOG, RIPE), and LinkedIn for buying signalsProvide daily activity reports: calls made, emails sent, meetings booked, pipeline createdCover your EMEA shift to ensure regional sales coverage during business hoursYour KPIsQualified meetings booked: 15+ per monthOutreach volume: 50+ personalized touchpoints per day (email + LinkedIn + calls)Response rate: 10%+ on outbound sequencesCRM hygiene: 100% of interactions logged, pipeline always currentMeeting show rate: 80%+ of booked meetings actually happenCompensation and TermsMonthly retainer: EUR 600–800 depending on experiencePerformance bonus: EUR 25–50 per qualified meeting booked (paid monthly)Arrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A prospecting exercise: you receive 3 target companies in your region and must research them, identify the right contacts, draft personalized outreach messages, and present your approach. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the front door of Reboot Monkey in your region. Every client relationship starts with someone like you making the first connection. We are building a team, not filling a seat — if you perform well, you will help shape our regional sales operation from the ground up.If you are hungry, proactive, friendly, and fascinated by how the internet's physical infrastructure works, we want to talk.Apply with: Your CV, a brief note on your sales/outreach experience, and your availability to start.

Sales Development Representative — Datacenter Services (APAC Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleWe are building a global sales development team that operates 24/7. Our clients and prospects are spread across every time zone — when a potential customer needs colocation, someone should be reaching out. When a prospect posts on LinkedIn about outgrowing their current DC provider, someone should be in their inbox within hours, not days.As SDR for the Asia-Pacific — covering India, Southeast Asia, East Asia, and Oceania, you own outbound prospecting and meeting booking in your region. You are mega proactive, friendly, and genuinely interested in the datacenter industry. You don't wait for leads to come to you — you go find them. You research companies, identify decision-makers, craft personalized outreach, and book meetings for our sales team.What You'll DoProactively identify and research potential clients in the APAC region who need datacenter services (colocation, smart hands, remote hands, IP transit)Conduct outbound outreach via email, LinkedIn, and phone to book qualified meetingsEngage with inbound leads from your region and qualify them based on our Ideal Customer ProfileResearch prospects thoroughly before outreach — understand their infrastructure needs, current setup, and pain pointsMaintain and update CRM records with every interactionWork with the sales team to refine messaging, targeting, and outreach sequences for your regionMonitor industry news, forums (PeeringDB, NANOG, RIPE), and LinkedIn for buying signalsProvide daily activity reports: calls made, emails sent, meetings booked, pipeline createdCover your APAC shift to ensure regional sales coverage during business hoursYour KPIsQualified meetings booked: 15+ per monthOutreach volume: 50+ personalized touchpoints per day (email + LinkedIn + calls)Response rate: 10%+ on outbound sequencesCRM hygiene: 100% of interactions logged, pipeline always currentMeeting show rate: 80%+ of booked meetings actually happenCompensation and TermsMonthly retainer: EUR 600–800 depending on experiencePerformance bonus: EUR 25–50 per qualified meeting booked (paid monthly)Arrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A prospecting exercise: you receive 3 target companies in your region and must research them, identify the right contacts, draft personalized outreach messages, and present your approach. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the front door of Reboot Monkey in your region. Every client relationship starts with someone like you making the first connection. We are building a team, not filling a seat — if you perform well, you will help shape our regional sales operation from the ground up.If you are hungry, proactive, friendly, and fascinated by how the internet's physical infrastructure works, we want to talk.Apply with: Your CV, a brief note on your sales/outreach experience, and your availability to start.

DCT Recruitment Specialist (Americas Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents. Every one of those facilities needs reliable, skilled Data Center Technicians (DCTs) who can execute Smart Hands and Remote Hands work to our standard. The quality of our DCT pool is the single biggest factor determining whether clients stay or leave.As DCT Recruitment Specialist for the Americas — covering North America, Central America, and South America, your job is to build and maintain a world-class DCT pool in your region. You are not a generic recruiter — you need to deeply understand what makes a great datacenter technician. You know the difference between someone who can rack a server properly and someone who will strip a screw on the first try.This role requires someone who has either worked as a DCT or managed DCTs directly. You must know the work inside and out — structured cabling, cross-connects, hardware installs, decommissions, labeling standards, hot/cold aisle management.What You'll DoSource, screen, and recruit Data Center Technicians across facilities in the Americas regionConduct technical screening interviews — assess hands-on DC skills, not just resume keywordsBuild and maintain a vetted DCT pool organized by location, skill level, availability, and reliability scoreVerify technician credentials: certifications, references, and work historyCreate and maintain DCT skill assessments and practical evaluation criteriaCoordinate onboarding of new DCTs: facility access, safety protocols, SOP trainingTrack DCT performance after deployment — build a feedback loop with the operations teamContinuously expand our DCT coverage to new markets and facilities in your regionManage relationships with DCT staffing agencies where we use themMaintain our DCT database with up-to-date availability, skills, and performance ratingsYour KPIsDCT pool coverage: 2+ vetted technicians available per facility location in your regionTime to fill: New DCT sourced and vetted within 5 business days for any locationQuality score: 90%+ of deployed DCTs rated "meets or exceeds expectations" by clientsScreening accuracy: Less than 10% of hired DCTs fail their first assignmentPool growth: Net addition of 10+ vetted DCTs per month in your regionCompensation and TermsMonthly retainer: EUR 600–1,000 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A practical DCT screening exercise: you receive 5 candidate profiles and must evaluate each one — identify red flags, rank them, write screening questions, and recommend who to advance. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersOur DCTs are the hands and eyes of our company at every facility worldwide. A great DCT delights clients. A bad one loses them. You are the quality gate that ensures only A-players join our technician pool in your region.If you have datacenter experience and a talent for identifying top technical talent, we want to talk.Apply with: Your CV, a brief note on your DC/recruitment experience, and your availability to start.

DCT Recruitment Specialist (EMEA Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents. Every one of those facilities needs reliable, skilled Data Center Technicians (DCTs) who can execute Smart Hands and Remote Hands work to our standard. The quality of our DCT pool is the single biggest factor determining whether clients stay or leave.As DCT Recruitment Specialist for the EMEA — covering Europe, Middle East, and Africa, your job is to build and maintain a world-class DCT pool in your region. You are not a generic recruiter — you need to deeply understand what makes a great datacenter technician. You know the difference between someone who can rack a server properly and someone who will strip a screw on the first try.This role requires someone who has either worked as a DCT or managed DCTs directly. You must know the work inside and out — structured cabling, cross-connects, hardware installs, decommissions, labeling standards, hot/cold aisle management.What You'll DoSource, screen, and recruit Data Center Technicians across facilities in the EMEA regionConduct technical screening interviews — assess hands-on DC skills, not just resume keywordsBuild and maintain a vetted DCT pool organized by location, skill level, availability, and reliability scoreVerify technician credentials: certifications, references, and work historyCreate and maintain DCT skill assessments and practical evaluation criteriaCoordinate onboarding of new DCTs: facility access, safety protocols, SOP trainingTrack DCT performance after deployment — build a feedback loop with the operations teamContinuously expand our DCT coverage to new markets and facilities in your regionManage relationships with DCT staffing agencies where we use themMaintain our DCT database with up-to-date availability, skills, and performance ratingsYour KPIsDCT pool coverage: 2+ vetted technicians available per facility location in your regionTime to fill: New DCT sourced and vetted within 5 business days for any locationQuality score: 90%+ of deployed DCTs rated "meets or exceeds expectations" by clientsScreening accuracy: Less than 10% of hired DCTs fail their first assignmentPool growth: Net addition of 10+ vetted DCTs per month in your regionCompensation and TermsMonthly retainer: EUR 600–1,000 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A practical DCT screening exercise: you receive 5 candidate profiles and must evaluate each one — identify red flags, rank them, write screening questions, and recommend who to advance. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersOur DCTs are the hands and eyes of our company at every facility worldwide. A great DCT delights clients. A bad one loses them. You are the quality gate that ensures only A-players join our technician pool in your region.If you have datacenter experience and a talent for identifying top technical talent, we want to talk.Apply with: Your CV, a brief note on your DC/recruitment experience, and your availability to start.

DCT Recruitment Specialist (APAC Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents. Every one of those facilities needs reliable, skilled Data Center Technicians (DCTs) who can execute Smart Hands and Remote Hands work to our standard. The quality of our DCT pool is the single biggest factor determining whether clients stay or leave.As DCT Recruitment Specialist for the Asia-Pacific — covering India, Southeast Asia, East Asia, and Oceania, your job is to build and maintain a world-class DCT pool in your region. You are not a generic recruiter — you need to deeply understand what makes a great datacenter technician. You know the difference between someone who can rack a server properly and someone who will strip a screw on the first try.This role requires someone who has either worked as a DCT or managed DCTs directly. You must know the work inside and out — structured cabling, cross-connects, hardware installs, decommissions, labeling standards, hot/cold aisle management.What You'll DoSource, screen, and recruit Data Center Technicians across facilities in the APAC regionConduct technical screening interviews — assess hands-on DC skills, not just resume keywordsBuild and maintain a vetted DCT pool organized by location, skill level, availability, and reliability scoreVerify technician credentials: certifications, references, and work historyCreate and maintain DCT skill assessments and practical evaluation criteriaCoordinate onboarding of new DCTs: facility access, safety protocols, SOP trainingTrack DCT performance after deployment — build a feedback loop with the operations teamContinuously expand our DCT coverage to new markets and facilities in your regionManage relationships with DCT staffing agencies where we use themMaintain our DCT database with up-to-date availability, skills, and performance ratingsYour KPIsDCT pool coverage: 2+ vetted technicians available per facility location in your regionTime to fill: New DCT sourced and vetted within 5 business days for any locationQuality score: 90%+ of deployed DCTs rated "meets or exceeds expectations" by clientsScreening accuracy: Less than 10% of hired DCTs fail their first assignmentPool growth: Net addition of 10+ vetted DCTs per month in your regionCompensation and TermsMonthly retainer: EUR 600–1,000 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A practical DCT screening exercise: you receive 5 candidate profiles and must evaluate each one — identify red flags, rank them, write screening questions, and recommend who to advance. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersOur DCTs are the hands and eyes of our company at every facility worldwide. A great DCT delights clients. A bad one loses them. You are the quality gate that ensures only A-players join our technician pool in your region.If you have datacenter experience and a talent for identifying top technical talent, we want to talk.Apply with: Your CV, a brief note on your DC/recruitment experience, and your availability to start.

Operations Coordinator — Datacenter Services (Americas Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents, serving clients around the clock. As Operations Coordinator for the Americas — covering North America, Central America, and South America, you are the first point of contact for every operational request during your coverage window — from a Smart Hands dispatch to an emergency remote hands call.You need to be fast, precise, technically competent, and calm under pressure. You receive and triage incoming service requests, dispatch field technicians from our global DCT pool, track SLA windows, and communicate status updates to clients. You don't just close tickets — you spot opportunities. When a client asks for a simple cable swap, you notice they could benefit from a cross-connect optimization. You are organized, proactive, and commercially aware.What You'll DoReceive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents) during your Americas coverage windowDispatch field technicians from our global DCT pool to the correct facility with the correct instructionsTrack SLA windows per ticket and per client — you own the clockCommunicate status updates to clients while work is in progressCoordinate directly with facility operators at our locations in your coverage regionSubmit a shift handover report at the end of every shift — nothing gets lost between coverage windowsEscalate P1 incidents to the CEO with a clear situation summary within 15 minutesSpot commercial opportunities during operational interactions (upsells, cross-sells, service expansions)Maintain and improve our operational processes, SOPs, and runbooksYour KPIsP1 ticket response time: 15 minutes or less (first 30 days: 30 minutes)P2 ticket response time: 2 hours or less (first 30 days: 4 hours)Dispatch completion rate: 95%+ of tickets closed within the contracted SLA windowShift handover report: Submitted every shift end, posted in the ops handover channelSLA compliance rate: 98%+ monthlyCommercial opportunities flagged: 3+ per weekCompensation and TermsMonthly retainer: EUR 1,000–1,500 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A 4–8 hour SLA simulation exercise: you receive 5 mock support tickets at varying priority levels and must triage, draft client responses, create a dispatch plan, and identify any commercial opportunities. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the operational backbone of Reboot Monkey during your coverage window. Every client interaction during your shift is your responsibility. A missed SLA can lose a client — that is the standard of precision this role requires.If you have a background in DC operations, NOC management, or technical operations coordination and want a role where your work has direct impact, we want to talk.Apply with: Your CV, a brief note on your DC/technical operations experience, and your availability to start.

Operations Coordinator — Datacenter Services (EMEA Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents, serving clients around the clock. As Operations Coordinator for the EMEA — covering Europe, Middle East, and Africa, you are the first point of contact for every operational request during your coverage window — from a Smart Hands dispatch to an emergency remote hands call.You need to be fast, precise, technically competent, and calm under pressure. You receive and triage incoming service requests, dispatch field technicians from our global DCT pool, track SLA windows, and communicate status updates to clients. You don't just close tickets — you spot opportunities. When a client asks for a simple cable swap, you notice they could benefit from a cross-connect optimization. You are organized, proactive, and commercially aware.What You'll DoReceive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents) during your EMEA coverage windowDispatch field technicians from our global DCT pool to the correct facility with the correct instructionsTrack SLA windows per ticket and per client — you own the clockCommunicate status updates to clients while work is in progressCoordinate directly with facility operators at our locations in your coverage regionSubmit a shift handover report at the end of every shift — nothing gets lost between coverage windowsEscalate P1 incidents to the CEO with a clear situation summary within 15 minutesSpot commercial opportunities during operational interactions (upsells, cross-sells, service expansions)Maintain and improve our operational processes, SOPs, and runbooksYour KPIsP1 ticket response time: 15 minutes or less (first 30 days: 30 minutes)P2 ticket response time: 2 hours or less (first 30 days: 4 hours)Dispatch completion rate: 95%+ of tickets closed within the contracted SLA windowShift handover report: Submitted every shift end, posted in the ops handover channelSLA compliance rate: 98%+ monthlyCommercial opportunities flagged: 3+ per weekCompensation and TermsMonthly retainer: EUR 1,000–1,500 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A 4–8 hour SLA simulation exercise: you receive 5 mock support tickets at varying priority levels and must triage, draft client responses, create a dispatch plan, and identify any commercial opportunities. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the operational backbone of Reboot Monkey during your coverage window. Every client interaction during your shift is your responsibility. A missed SLA can lose a client — that is the standard of precision this role requires.If you have a background in DC operations, NOC management, or technical operations coordination and want a role where your work has direct impact, we want to talk.Apply with: Your CV, a brief note on your DC/technical operations experience, and your availability to start.

Operations Coordinator — Datacenter Services (APAC Timezone)

About Reboot MonkeyReboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.We are a lean, remote-first team building the infrastructure backbone of the internet. Our clients range from hyperscalers and carriers to enterprises and startups who need reliable, fast datacenter operations — 24 hours a day, 7 days a week.About the RoleReboot Monkey operates 24 datacenter facilities across 6 continents, serving clients around the clock. As Operations Coordinator for the Asia-Pacific — covering India, Southeast Asia, East Asia, and Oceania, you are the first point of contact for every operational request during your coverage window — from a Smart Hands dispatch to an emergency remote hands call.You need to be fast, precise, technically competent, and calm under pressure. You receive and triage incoming service requests, dispatch field technicians from our global DCT pool, track SLA windows, and communicate status updates to clients. You don't just close tickets — you spot opportunities. When a client asks for a simple cable swap, you notice they could benefit from a cross-connect optimization. You are organized, proactive, and commercially aware.What You'll DoReceive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents) during your APAC coverage windowDispatch field technicians from our global DCT pool to the correct facility with the correct instructionsTrack SLA windows per ticket and per client — you own the clockCommunicate status updates to clients while work is in progressCoordinate directly with facility operators at our locations in your coverage regionSubmit a shift handover report at the end of every shift — nothing gets lost between coverage windowsEscalate P1 incidents to the CEO with a clear situation summary within 15 minutesSpot commercial opportunities during operational interactions (upsells, cross-sells, service expansions)Maintain and improve our operational processes, SOPs, and runbooksYour KPIsP1 ticket response time: 15 minutes or less (first 30 days: 30 minutes)P2 ticket response time: 2 hours or less (first 30 days: 4 hours)Dispatch completion rate: 95%+ of tickets closed within the contracted SLA windowShift handover report: Submitted every shift end, posted in the ops handover channelSLA compliance rate: 98%+ monthlyCommercial opportunities flagged: 3+ per weekCompensation and TermsMonthly retainer: EUR 1,000–1,500 depending on experienceArrangement: Freelance / Contractor — you invoice us monthlyHours: Full-time, 40 hours/weekTime tracking: Hubstaff is required for all team members — this is how hours are verified for billingPerformance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront — no surprises.Payment: Monthly, on the 5th of each month for the previous monthWe are a growing company building our team. This is an early-stage hire — you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company.Preferred LocationsThis is a remote role. We are hiring from: Romania, Bulgaria, Poland, Serbia, Georgia, Ukraine, Morocco, Tunisia, Colombia, Argentina, Philippines, Mexico, Brazil.Candidates from other locations with relevant experience are also welcome to apply.How We HireApplication review — We review every application within 1–2 business daysInitial video call with Michel (CEO) — 30 minutes. We want to hear about your experience and how you handle real-world scenarios.Paid trial task — A 4–8 hour SLA simulation exercise: you receive 5 mock support tickets at varying priority levels and must triage, draft client responses, create a dispatch plan, and identify any commercial opportunities. Compensated at EUR 50–100 depending on scope.Reference check — One call with a previous employer or clientDecision — Within 1 week of completing the trial taskOur hiring process includes a paid trial task because we want to evaluate real work, not just interview performance. It also gives you a chance to see whether this role is the right fit for you.Why This Role MattersYou are the operational backbone of Reboot Monkey during your coverage window. Every client interaction during your shift is your responsibility. A missed SLA can lose a client — that is the standard of precision this role requires.If you have a background in DC operations, NOC management, or technical operations coordination and want a role where your work has direct impact, we want to talk.Apply with: Your CV, a brief note on your DC/technical operations experience, and your availability to start.