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Ireland · Dublin
Smart Hands in Dublin
Smart hands in Dublin is technical work inside a data center that needs diagnostic judgement and configuration knowledge, not only a pair of hands. Reboot Monkey engineers carry out on-site IT support in Dublin data centers on your instruction, from fault diagnosis to configuration and cabling, inside facilities that other companies own and run.
In Smart Hands
- Smart Hands
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- Colocationon request
- ITADon request
Smart Hands
7
services detailed for Dublin
1
agreement for every city
Scope your Dublin smart hands work
Send the equipment list and the tasks you expect, and Reboot Monkey will quote the job.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Dublin
Equinix DB2 - Dublin, Kilcarbery stands on Kilcarbery Business Park in Dublin. Smart hands is the part of data center support where the task cannot be reduced to a script. It covers technical work that needs diagnostic judgement and configuration knowledge: tracing why a link is not coming up, deciding whether a fault sits in the cable, the optic, the port or the device, and acting on that conclusion in the rack. Remote hands, by contrast, covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Many Dublin requests start as one and turn into the other, and the engineer on site needs to recognise that moment. Reboot Monkey is a third-party datacenter services operator. It does not host your workloads and does not own the building. That arrangement keeps responsibilities clear: the operator runs the facility, and Reboot Monkey handles the work inside your rack and cage. For a CTO or IT director this means one accountable party for hands-on work, regardless of which operator runs the hall your equipment sits in.
Datacenter Facilities in Dublin
Data centres in Dublin, ordered by the number of networks present:
- Equinix DB1 - Dublin, CityWest (Equinix, Inc.), Unit 4027, Kingswood Road, City West Business Campus, Saggart, Dublin: 64 networks; carriers Arelion, Rocket Fibre, ZET.NET Backbone and euNetworks
- Digital Realty Dublin DUB1-2, Unit 35 Lavery Avenue, Park West Business Park, Dublin: 61 networks; carriers Inter.link, NL-ix, RETN, ZET.NET Backbone and euNetworks
- Equinix DB2 - Dublin, Kilcarbery (Equinix, Inc.), Kilcarbery Business Park, Nangor Road, Dublin: 51 networks; carriers Arelion, ZET.NET Backbone and euNetworks
- Equinix DB3 - Dublin, Ballycoolin (Equinix, Inc.), Unit 2, North West Business Park, Ballycoolin, Dublin: 31 networks; carriers NL-ix and euNetworks
- Equinix DB4 - Dublin, Ballycoolin (Equinix, Inc.), Unit 14, Northwest Business Park, Ballycoolin, Dublin: 16 networks; carriers euNetworks
- Keppel Data Centres | Keppel DC Dublin 1 (Keppel Data Centres Holding Pte Ltd), Unit 4033-4035 Citywest Business Campus, Naas Road, Dublin 24, Ireland, Citywest Business Park: 9 networks; carriers euNetworks
- Digital Realty Dublin DUB3, Grange Castle Business Park, Old Nangor Road, Dublin: 8 networks; carriers euNetworks
- Digital Realty Dublin DUB10, Unit 9 Blanchardstown Corporate Park, Dublin: 7 networks; carriers euNetworks
- Hibernia Atlantic Dublin International Exchange Center, International Exchange Center, Clonshaugh Industrial Estate, Dublin 17: 5 networks; carriers euNetworks
- Digital Realty Dublin DUB13-14, Profile Park, Nangor Road, Dublin: 4 networks; carriers euNetworks
Our Smart Hands Services
A smart hands request in Dublin begins with your instruction: the equipment, its rack position, the symptom or the change you need, and any access details the operator requires. Where a task needs a decision, the engineer applies diagnostic judgement and tells you the finding before changing anything outside the agreed scope. The work that falls under smart hands in Dublin includes:
- Fault diagnosis on servers and network equipment where the cause is not yet known
- Configuration work on hardware that needs more than a physical touch
- Installing and patching cabling in your rack, including the cross connects and carrier circuits that Reboot Monkey orders from the facility operator and the carriers present in the facility
- Fibre inspection and cleaning, using a fibre inspection scope and cleaning kit that are available on request
- Component swaps and hardware changes that follow from a diagnosis
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centers that other companies own and run. Smart hands is therefore part of one connected offer: the same company that orders the connectivity for your rack also sends the engineer who patches it. Reboot Monkey sells the network for the rack, so a cross connect ordered for your equipment and the cabling that finishes it are handled by one team.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. For a company with equipment in Dublin and elsewhere, that means the same way of working can follow your hardware beyond a single city. Continuity on a single site matters too: a second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on one person being available.
Prices are quoted on request and depend on the customer and the size of the job. To scope a Dublin job, send the equipment list and the tasks you expect, and Reboot Monkey will respond with a quote that reflects them.
How Reboot Monkey Works
These terms apply in every facility in Dublin where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Dublin?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, as opposed to simple physical tasks. In Dublin, Reboot Monkey engineers diagnose faults, configure hardware, install and patch cabling in your rack, and swap components that follow from a diagnosis. Physical tasks such as reboots, cable checks and visual checks fall under remote hands.
Do you provide on-site IT support in Dublin data centers?
Yes. Reboot Monkey engineers are dispatched to the facility where your equipment sits and work on your instruction under the operator's site rules. They diagnose faults, configure hardware and patch cabling in your rack, then report what was found and done. A second, briefed engineer is named as backup for every customer site, and prices are quoted on request.
Do you work in every datacenter in Dublin?
Reboot Monkey engineers work in any facility in Dublin where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Dublin?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Dublin?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Scope your Dublin smart hands work
Send the equipment list and the tasks you expect, and Reboot Monkey will quote the job.