Romania · Bucharest
Smart Hands in Bucharest
Smart hands is technical work inside the data center that needs diagnostic judgement and configuration knowledge, not only a reboot or a cable swap. Reboot Monkey provides on-site IT support in Bucharest data centers: engineers work in your racks, trace the fault, apply the configuration change and report back with what was found.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Bucharest
1
agreement for every city
Plan your Smart Hands work in Bucharest
Send the symptom, the rack location and any access constraints, and Reboot Monkey will quote the job.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Bucharest
NXDATA-1 Bucharest (BUH1) stands on Bulevardul Dimitrie Pompeiu in Bucharest. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a datacenter, so the equipment you place or service in Bucharest stays yours, and the work is carried out by Reboot Monkey engineers who are dispatched to your facility. Smart hands differs from remote hands in the kind of task. Remote hands covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. In practice that is the job where nobody on your side can say in advance exactly what must be done, and the engineer has to decide on site after looking at the equipment. The building belongs to someone else. When a visit needs access arranged, that is part of how the request is planned with you before the engineer travels.
Datacenter Facilities in Bucharest
Data centres in Bucharest, ordered by the number of networks present:
- NXDATA-1 Bucharest (BUH1), 8 Bulevardul Dimitrie Pompeiu, Feper Building, 020337 Bucharest: 117 networks; carriers Arelion, Bitway Telecom, CFH CABLE INC, Fiber 23, FiberX Romania and others
- NXDATA-2 Bucharest (BUH2), 6-A Bulevardul Dimitrie Pompeiu, UpGround Complex, BOB Building, 020337 Bucharest: 83 networks; carriers Arelion, Bitway Telecom, CFH CABLE INC, Inter.link, Netrouting and others
- Voxility IR1 Bucharest, Dimitrie Pompei 9-9A, Building 24, 020335 Bucharest: 23 networks; carriers Bitway Telecom, CFH CABLE INC, Netrouting and ZET.NET Backbone
- M247 Europe Bucharest (M247 Ltd), Sos. Fabrica de Glucoza, Nr 11B, etaj 1, Sector 2, Bucharest: 18 networks; carriers Bitway Telecom
- iNES Datacenter Bucharest (iNES Group), Virgil Madgearu 2-6, Sector 1, Bucharest: 17 networks; carriers Bitway Telecom
- Gemenii Network GT Datacenter (Phoenix Telecom & Media Services SRL), Bulevardul Ghica Tei 137, sectorul 2, 023705 Bucharest: 5 networks; carriers Bitway Telecom
- Gemenii Network TD Datacenter (Phoenix Telecom & Media Services SRL), Strada Teiul Doamnei 1, sectorul 2, 023571 Bucharest: 5 networks; carriers Bitway Telecom
- Radiocom (Societatea Naţională de Radiocomunicaţii S.A.), Șos. Olteniței nr. 103, 041303 Bucharest: 5 networks; carriers Bitway Telecom
- Teletrans Datacenter, Hristo-Botev 16-18, Sector 3, RO-030236 Bucharest: 5 networks
- GTS Telecom DC Bucharest, Calea Rahovei no 266-268, sector 5, 050912 Bucharest: 3 networks
Our Smart Hands Services
A smart hands request in Bucharest usually starts with a symptom rather than a task list: a link that will not come up, a server that does not return after a reboot, a port that behaves differently from the others. You describe what you see and what has already been tried. The engineer takes the job from there, works in your rack and reports what was found and what was changed.
Smart hands work in Bucharest can include:
- Diagnosing a fault on servers or network equipment in your rack and applying the configuration change that corrects it.
- Installing and patching cabling in your rack for cross connects and carrier circuits that Reboot Monkey orders from the facility operator and the carriers present in the facility.
- Inspecting and cleaning fibre connections when a link is suspect. A fibre inspection scope and cleaning kit are available on request.
- Following your written procedure step by step, so a change planned by your own team is carried out by someone standing at the rack.
Why Reboot Monkey
Reboot Monkey sells the network for the rack as well as the hands that work on it. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. One supplier can therefore handle the circuit order and the physical connection, which keeps a fault from being passed between parties.
Continuity is built into every customer site. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a visit does not depend on one person being available.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job. To scope a Bucharest job, send the symptom, the rack location and any access constraints you already know, and the quote follows from that.
How Reboot Monkey Works
These terms apply in every facility in Bucharest where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Bucharest?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by Reboot Monkey engineers in your rack. Examples are tracing a fault on servers or network equipment, applying a configuration change, and installing and patching cabling for cross connects and carrier circuits. Simple physical tasks such as reboots and visual checks fall under remote hands.
Do you provide on-site IT support in Bucharest data centers?
Yes. Reboot Monkey engineers are dispatched to your facility in Bucharest and work in your rack. You describe the symptom and what has been tried, the engineer diagnoses and acts on site, and you receive a report of what was found and changed. The facility operator runs the building, and engineers work under the operator's site rules. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Bucharest?
Reboot Monkey engineers work in any facility in Bucharest where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Bucharest?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Bucharest?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Plan your Smart Hands work in Bucharest
Send the symptom, the rack location and any access constraints, and Reboot Monkey will quote the job.