Belgium · Brussels
Smart Hands in Brussels
Smart hands is technical work that needs diagnostic judgement and configuration knowledge, as opposed to a plain reboot or a cable check. Reboot Monkey engineers carry it out inside the customer's rack in Brussels, on instruction, and report back on what they found and changed. This is on-site IT support in Brussels data centers for teams that cannot reach the building themselves.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Brussels
1
agreement for every city
Request Smart Hands in Brussels
Describe the equipment, the task and the site, and Reboot Monkey will scope the work and quote it.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Brussels
Digital Realty BRU1 - Brussels stands on Wezenbeekstraat in Brussels. Smart hands differs from remote hands in the kind of judgement the task needs. Remote hands covers physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands covers technical work where the engineer has to diagnose a fault or apply configuration knowledge, so the instruction can be an outcome (restore this link, bring this server back) and not a list of keystrokes. For a CTO or IT director with equipment in Brussels and no staff nearby, the practical question is who will stand at the rack and how much they can decide without a call back. The sections below set out what the work includes and how a request moves from first contact to a finished job.
Datacenter Facilities in Brussels
Data centres in Brussels, ordered by the number of networks present:
- Digital Realty BRU1 - Brussels, Wezenbeekstraat 2, Zaventem, 1930 Brussels: 103 networks; carriers Arcadiz, Arelion, Eurofiber, LASOTEL, NL-ix and others
- LCL Brussels (Diegem) (LCL Belgium), Kouterveldstraat 13, Diegem, 1831 Brussels: 47 networks; carriers Arcadiz and Eurofiber
- Level(3) Brussels (Colt Technology Services Group), Leon Grosjeanlaan 2, 1140 Brussels: 21 networks; carriers Arelion, Colt Technology Services and Eurofiber
- AtlasEdge DC Brussels BRU001, Mercuriusstraat 30, Nossegem, 1930 Brussels: 6 networks; carriers Eurofiber
- VERIXI Louise DC (VERIXI SA), Avenue Louise 326, 1050 Brussels: 5 networks
- KevlinX Brussels (KevlinX Holding B.V.), Antoon Van Osslaan 1/B 27 & 29, 1120 Brussels
- MCI/Verizon Brussels (Diegem) H (Verizon Communications, Inc.), Culliganlaan 2/H, Diegem, 1831 Brussels
Our Smart Hands Services
A smart hands request starts with the customer describing the fault or the change and the equipment involved. A Reboot Monkey engineer is assigned to the Brussels site, and a second, briefed Reboot Monkey engineer is named as backup for every customer site, so the job does not depend on one person being available. The engineer works in the customer's own racks, and the customer receives a report of what was found and what was done.
Typical smart hands work includes the following.
- Diagnosing a failed server, switch or link at the rack and isolating whether the cause is a component, a cable or a configuration.
- Replacing components or hardware and bringing the equipment back into service, working from the configuration the customer supplies.
- Installing and patching cabling in the customer's rack. Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers patch them into the rack.
- Inspecting and cleaning fibre connections. A fibre inspection scope and cleaning kit are available on request.
- Handing over to adjacent services when the job grows: rack and stack for new hardware, server migration between racks, rooms or facilities, and hardware monitoring by the Reboot Monkey NOC for the customer's servers and network equipment.
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and it does not own datacenters, so a smart hands job in Brussels is not tied to a hosting product or to the building's owner. For a customer with equipment in several places, that means the same way of requesting work applies wherever the racks are. Prices are quoted on request and depend on the customer and the size of the job. To start, describe the equipment, the fault or change and the site, and Reboot Monkey will scope the work with you.
How Reboot Monkey Works
These terms apply in every facility in Brussels where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Brussels?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by Reboot Monkey engineers at the customer's rack in Brussels. That includes diagnosing faults, replacing components, and installing and patching cabling. Simple physical tasks such as reboots, cable checks and visual checks fall under remote hands instead.
Do you provide on-site IT support in Brussels data centers?
Yes. Reboot Monkey engineers are dispatched to the customer's rack in the Brussels facility, work under the operator's site rules, and carry out the requested task. A second, briefed engineer is named as backup for every customer site. The customer receives a report of what was done. Prices are quoted on request.
Do you work in every datacenter in Brussels?
Reboot Monkey engineers work in any facility in Brussels where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Brussels?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Brussels?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Brussels
Describe the equipment, the task and the site, and Reboot Monkey will scope the work and quote it.