Remote Hands in Brussels

Digital Realty BRU1 - Brussels stands on Wezenbeekstraat in Brussels. Remote hands is the part of datacenter operations that cannot be done over a console: someone has to be physically present at the rack. Reboot Monkey provides that presence as a third-party datacenter services operator. It does not host your workloads and it does not own the building. Your equipment stays in a facility that another company owns and runs, and Reboot Monkey engineers carry out the physical work you request. The work is defined by what you ask for. A typical instruction is a power cycle of a hung server, a check that a cable is seated in the right port, the swap of a failed drive or memory module with a part you have supplied, or a visual check of status lights and a photograph of what the rack shows. Each task is carried out as you specify it, without the engineer improvising a change you did not request. Anything that needs diagnostic judgement or configuration knowledge belongs to smart hands, a separate service that is scoped separately, so the boundary between the two is clear before work begins. For you, that means requests are handled within the way the Brussels facility already controls entry to its halls.

Data centres in Brussels, ordered by the number of networks present:

A request starts with your instruction: which rack, which device, which action and in what order. Reboot Monkey confirms the scope with you before an engineer is dispatched, so that the task, the equipment and any parts you are sending are agreed in advance. For every customer site, a second, briefed Reboot Monkey engineer is named as backup. If the first engineer cannot attend, the backup already knows the site and the task, so the request does not wait on a fresh introduction. Remote hands connects to the rest of the services Reboot Monkey sells for the rack. Connectivity is one example: Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. Where a job grows beyond a single task, such as installing new hardware, moving equipment between racks, rooms or facilities, or retiring old systems, the work moves into the matching service instead of being stretched under remote hands. Prices are quoted on request and depend on the customer and the size of the job.

Reboot Monkey is built around the physical side of running infrastructure in other companies' datacenters. The positioning is deliberate. Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them. It is not a hosting company and not a datacenter owner, so the instruction you give is the instruction that is carried out, with no hosting product to steer you towards. For a CTO, IT director or procurement manager in Brussels, the practical result is one party responsible for the physical work in the rack, with the boundaries stated up front: the operator runs the building, Reboot Monkey engineers work in your racks, and you decide what is done.

These terms apply in every facility in Brussels where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.