Photo: Markus Säynevirta · CC BY-SA 4.0 · cropped · source
Finland · Espoo
Remote Hands in Espoo
Reboot Monkey provides remote hands in Espoo: Reboot Monkey engineers carry out physical tasks in your rack on your instruction, such as reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in Espoo data centers when a task needs more than a physical action, so you do not need to send your own staff to the room.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Espoo
1
agreement for every city
Request remote hands in Espoo
Send us the rack, the device and the action you need. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Remote Hands: 6 sections, open any to read more.
Remote Hands in Espoo
Equinix HE6 - Helsinki, Sinimäki stands on Sinimaentie in Espoo. Reboot Monkey does not own or run any building in the city. It is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres that other companies own and run. Remote hands is the part of that work that replaces your own trip to the facility. You tell us what needs to happen in your rack, and a Reboot Monkey engineer carries out the task and reports back. The instruction stays with you. Remote hands covers physical actions that need no diagnostic judgement from our side: the customer decides what is wanted, and the engineer performs it. Work that needs configuration knowledge or fault analysis belongs to smart hands, which is a separate service. For each customer site a second, briefed Reboot Monkey engineer is named as backup. If the first engineer is unavailable, the task does not wait on a handover from scratch, because the backup already knows the site and the work involved.
Datacenter Facilities in Espoo
Data centres in Espoo, ordered by the number of networks present:
- Equinix HE6 - Helsinki, Sinimäki (Equinix, Inc.), Sinimaentie 12, 02630 Espoo: 26 networks; carriers Arelion, Blix, Cinia Oy, DNA, Elisa Carrier Business and others
- Innopoli (Technopolis), Tekniikantie 12, 02150 Espoo: 16 networks; carriers DNA, Elisa Carrier Business, RETN and euNetworks
- Equinix HE7 - Helsinki, Sinimäki (Equinix, Inc.), Sinimäentie 8, 02630 Espoo: 13 networks; carriers Blix, Cinia Oy, DNA, Elisa Carrier Business, Global Secure Layer and others
- IP-Only Espoo (GlobalConnect Group), Techniikantie 14, 02150 Espoo: 8 networks; carriers Cinia Oy, Elisa Carrier Business, RETN and euNetworks
- Elisa Espoo Säterinportti (Elisa Oyj), Säterinkatu 2, 02600 Espoo: 3 networks; carriers Cinia Oy and Elisa Carrier Business
- Elisa Espoo Tapiola (Elisa Oyj), Ahertajantie 2, 02100 Espoo: 2 networks; carriers Elisa Carrier Business
- atNorth FIN02, Sinimäentie 6, 02630 Espoo; carriers Cinia Oy
- atNorth FIN03, Kutojantie 2, 02630 Espoo; carriers Cinia Oy
Our Remote Hands Services
A remote hands request in Espoo is handled in a fixed sequence, so you know what happens between your message and the finished work.
First, you send the instruction: which rack, which device, which action. Second, a Reboot Monkey engineer is dispatched to the facility and works within the operator's access rules, which means access arrangements with the operator are part of the job rather than something you handle alone. Third, the engineer carries out the physical task in your rack. Fourth, you receive confirmation that the work has been done, so you have a record of what was changed.
Typical remote hands tasks include:
- Rebooting servers and network equipment on your instruction
- Checking and re-seating cables, and tracing a cable to its port
- Swapping components such as drives, power supplies and optics
- Visual checks of equipment, indicator lights and labels in the rack
- Installing and patching cabling in your rack once cross connects and carrier circuits are in place
Why Reboot Monkey
Remote hands rarely stands alone. A reboot may turn out to be a failed component, and a cable check may lead to a new circuit. Because Reboot Monkey also sells the network for the rack, it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. The person who patches the cable works for the same company that ordered the circuit. When a task calls for diagnostic judgement and configuration knowledge, it moves from remote hands to smart hands. Adjacent work is covered by the same engineers: rack and stack for new hardware, server migration between racks, rooms or facilities, and data center decommissioning for retired equipment. Hardware monitoring is available too, with the Reboot Monkey NOC watching your servers and network equipment. For fibre faults, a fibre inspection scope and cleaning kit are available on request, which matters when a link problem comes down to a dirty connector rather than a failed optic. Reboot Monkey is not a hosting company, so your equipment and your contracts stay yours. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Espoo where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does remote hands cover in Espoo?
Remote hands covers physical tasks carried out on your instruction inside your rack: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the action and confirms it is done. Work that needs diagnostic judgement and configuration knowledge is smart hands, and installing new hardware is rack and stack.
Do you provide on-site IT support in Espoo data centers?
Yes. Reboot Monkey engineers work inside the facility, under the operator's site rules, on tasks you instruct: physical actions in your rack, and technical work that needs diagnostic judgement and configuration knowledge. You send the request, an engineer is dispatched, the work is done on site, and you receive confirmation. A second briefed engineer is named as backup for your site.
Do you work in every datacenter in Espoo?
Reboot Monkey engineers work in any facility in Espoo where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Espoo?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Espoo?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request remote hands in Espoo
Send us the rack, the device and the action you need. Prices are quoted on request and depend on the customer and the size of the job.