Remote Hands in Bettembourg

DATA4 Luxembourg - LUX stands on Rue Graham Bell in Bettembourg. For a company that runs servers and network equipment in a Bettembourg data center, the day-to-day question is who can touch the hardware when something needs a physical action and your own staff are elsewhere. Reboot Monkey answers that with field engineers who carry out the task you instruct and report back when it is done. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centers that other companies own and run. It is not a hosting company and does not own a data center. For remote hands this means the engineer works inside a building operated by someone else. Remote hands is defined here narrowly on purpose: physical tasks carried out on the customer's instruction. You decide what is to be done, and the engineer executes it and confirms the result. Work that needs diagnostic judgement and configuration knowledge belongs to smart hands, which is a separate service you can request when a task grows beyond a simple instruction.

Data centres in Bettembourg, ordered by the number of networks present:

A request starts with your instruction: which rack, which device, and what should happen. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a task does not depend on a single person being available. The same engineers provide on-site IT support in Bettembourg data centers beyond a single instructed task. When a job needs diagnostic judgement, you can move it to smart hands. When it involves new equipment, rack and stack covers installing, mounting and cabling new hardware. When equipment needs to move between racks, rooms or facilities, server migration covers it. When hardware is retired, data center decommissioning covers removal and disposal, and IT asset disposition covers data wiping, on-site shredding or degaussing, collection and transport. Hardware monitoring is a separate service: the Reboot Monkey NOC monitors your servers and network equipment. Connectivity follows the same pattern. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in your rack. Prices are quoted on request and depend on the customer and the size of the job.

Reboot Monkey works as a vendor-neutral operator inside facilities it does not own. That position shapes how the work is done: the engineer follows the facility operator's rules for access, power and cooling, and acts only on the tasks you give.

For a CTO, IT Director or procurement manager, the practical points are these. The service is delivered by field engineers rather than by a hosting provider's own staff, so it applies to equipment you already run, whoever sold you the hardware. The scope of each service is stated up front, so you know whether a task is remote hands, smart hands or something larger before the work starts. A named backup engineer is attached to your site. Quotes are prepared for the customer and the job, so the scope you pay for matches the work requested.

To start, describe the device, the rack and the action you need. If you are unsure whether a task counts as remote hands or needs diagnostic work, say so in the request and the scope will be set with you before the engineer goes to the rack.

These terms apply in every facility in Bettembourg where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.