Japan · Osaka
Smart Hands in Osaka
Smart hands is technical work inside the data center that needs diagnostic judgement and configuration knowledge, not only a reboot or a cable swap. Reboot Monkey dispatches engineers to your equipment in Osaka and provides on-site IT support in Osaka data centers, working under the facility operator's site rules.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Osaka
1
agreement for every city
Request Smart Hands in Osaka
Tell us what is installed in Osaka and what needs attention. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Smart Hands: 7 sections, open any to read more.
Smart Hands in Osaka
Equinix OS1 - Osaka stands on Shinmachi Nishi-ku in Osaka. When your servers, switches or storage sit in a facility like this, a fault rarely waits for your own staff to travel. Smart hands covers the technical work that follows: a engineer on site reads the symptoms, isolates the failing component and makes the configuration change that restores service, then reports back to you with what was found and what was done.
Smart hands differs from remote hands in the judgement it requires. Remote hands carries out physical tasks on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands starts where the instruction runs out: you describe the problem, and the engineer decides what to test. Reboot Monkey is a third-party datacenter services operator. It does not own or run the building in Osaka, and the facility operator remains responsible for power, cooling and access policy.
Datacenter Facilities in Osaka
Data centres in Osaka, ordered by the number of networks present:
- Equinix OS1 - Osaka (Equinix, Inc.), 1-26-1 Shinmachi Nishi-ku, 550-0013 Osaka: 71 networks; carriers Arelion, BB Backbone, Hanshin Cable Engineering Co.,Ltd., JR West Optical Network(JRWON), Kintetsu Cable Network Co.,Ltd and others
- NTT DATA Dojima (building #4) (NTT DATA CORPORATION), NTT DATA Dojima Bldg, Dojima 3-1-21 kita-ku, Osaka: 50 networks; carriers BB Backbone, Digital Edge Osaka Cross Link Service, Hanshin Cable Engineering Co.,Ltd., JR West Optical Network(JRWON), Kintetsu Cable Network Co.,Ltd and others
- Equinix OS3 - Osaka (Equinix, Inc.), 2-2-82 Shiromi, Chuo-ku, 542-0001 Osaka: 23 networks; carriers BB Backbone, JR West Optical Network(JRWON), OPTAGE and TOKAI Communications Corporation
- NTT Sonezaki Data Center(Dojima Campus) (NTT SmartConnect Corporation), 1-2-4 Sonezaki, 530-0057 Osaka-Shi Kita-Ku: 19 networks; carriers BB Backbone, JR West Optical Network(JRWON), Kintetsu Cable Network Co.,Ltd, OPTAGE and Rakuten Mobile
- NTT DOCOMO BUSINESS OS3 - Osaka (Telepark Dojima Building 3) (NTT DOCOMO BUSINESS (Data Centers)), 3-1-7 Dojima, Kita-ku, Osaka-shi, 530-0003: 14 networks
- Telehouse – OSAKA 1&2 (Telehouse - Global Data Centers), Shiromi, Chuo-ku, Osaka, 540-0001: 13 networks; carriers BB Backbone, JR West Optical Network(JRWON), OPTAGE and TOKAI Communications Corporation
- NTT DOCOMO BUSINESS OS1 - Osaka (Telepark Dojima Building 1) (NTT DOCOMO BUSINESS (Data Centers)), 3-1-59 Dojima, 530-0003 Osaka-Shi Kita-Ku: 10 networks; carriers Orange Wholesale International - EVPL
- NTT DOCOMO BUSINESS OS2 - Osaka (Telepark Dojima Building 2) (NTT DOCOMO BUSINESS (Data Centers)), 3-1-2 Doujima, Kita-Ku, 530-0003 Osaka: 10 networks
- OPTAGE – OC1（Sonezaki DC） (OPTAGE Inc.), OC1（Sonezaki DC）, Kita-ku, Security by Obscurity Osaka: 10 networks; carriers ARTERIA Networks Corporation (Vectant), Hanshin Cable Engineering Co.,Ltd., OPTAGE and TOKAI Communications Corporation
- AT TOKYO (DC12 NTT DATA Dojima(building #4)) (AT TOKYO Corporation): 7 networks; carriers JR West Optical Network(JRWON)
Our Smart Hands Services
A smart hands request in Osaka begins with your description of the fault or the change you need. Reboot Monkey assigns an engineer to your site, and a second, briefed Reboot Monkey engineer is named as backup for every customer site, so the work does not depend on one person's availability. Typical smart hands work includes the following:
- Fault diagnosis on servers, switches and other equipment where the cause is not yet known
- Configuration work that needs hands-on access together with network or systems knowledge
- Installing and patching cabling in your rack, including connections ordered through the facility operator and the carriers present in the facility
- Fibre inspection and cleaning when a link shows errors; a fibre inspection scope and cleaning kit are available on request
- Component swaps and visual checks as part of a wider troubleshooting job
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company. For a buyer in Osaka this means smart hands can sit alongside the connectivity and hardware you already use, handled by one provider whose engineers know how a request moves from first contact to finished work.
On the network side, Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. The same engineers who patch a circuit can diagnose why it is not passing traffic.
Hardware monitoring is also available, with your servers and network equipment watched by the Reboot Monkey NOC, so a fault can reach an engineer on site without your team raising the first alert. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Osaka where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in Japan
Many customers run equipment in more than one Japanese city and want the same way of working at each site. If part of your estate is in the capital, the same service is available through [Smart Hands in Tokyo](/en/japan/tokyo/smart-hands/).
Frequently Asked Questions
What does smart hands cover in Osaka?
Smart hands covers technical work inside the data center that needs diagnostic judgement and configuration knowledge. A Reboot Monkey engineer investigates a fault, tests and replaces components, installs and patches cabling in your rack, and reports the outcome. Simple physical tasks carried out on your exact instruction, such as reboots and cable checks, fall under remote hands instead.
Do you provide on-site IT support in Osaka data centers?
Yes. You describe the fault or the change needed, an engineer attends, and you receive a report of the work. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Osaka?
Reboot Monkey engineers work in any facility in Osaka where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Osaka?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Osaka?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Osaka
Tell us what is installed in Osaka and what needs attention. Prices are quoted on request and depend on the customer and the size of the job.