Malaysia · Cyberjaya
Smart Hands in Cyberjaya
Reboot Monkey provides smart hands in Cyberjaya: technical work inside the customer's rack that needs diagnostic judgement and configuration knowledge, not only a reboot or a cable swap. Reboot Monkey engineers carry out on-site IT support in Cyberjaya data centers on the customer's instruction, under the facility operator's site rules.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migrationon request
- ITADon request
Smart Hands
7
services detailed for Cyberjaya
1
agreement for every city
Request smart hands in Cyberjaya
Describe the task or the symptom, the facility and the rack, and Reboot Monkey will confirm the scope and the engineer assigned.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Cyberjaya
CSF CX1 / TelcoHub1 Kuala Lumpur stands on CSF Building in Cyberjaya. For equipment placed in this city, smart hands is the service that covers technical work needing diagnostic judgement and configuration knowledge. It sits one step above remote hands, which is limited to physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks. A customer typically asks for smart hands when a fault cannot be described as a single physical action. A server that no longer reaches its network, a link that drops after a patch change, or a component that needs to be identified and replaced before the cause is clear are examples of work where an engineer has to read the situation, test, and decide the next step. The customer sets the objective and Reboot Monkey engineers carry out the work in the rack, reporting what they find as they go. Reboot Monkey is a third-party datacenter services operator and does not own the data center or host the customer's workloads.
Datacenter Facilities in Cyberjaya
Data centres in Cyberjaya, ordered by the number of networks present:
- CSF CX1 / TelcoHub1 Kuala Lumpur (CSF Group), CSF Building, Computer Exchange 1, Jalan Teknokrat 6, Cyberjaya 63000: 34 networks; carriers SG.GS
- CX2 / MY01 Cyberjaya Malaysia (Bridge Data Centres), MY02, 7118 Jalan Impact, Cyberjaya 63000: 27 networks; carriers SG.GS
- CJ1 CYBERJAYA (Mytelehaus), No.1, Jalan Cyber Point 4, Cyber 8, Cyberjaya 63000: 24 networks; carriers SG.GS
- NTT Cyberjaya Data Center (CBJ) (NTT DATA's Global Data Centers division), 43000 Jalan APEC, Cyberjaya, Selangor Darul Ehsan, 63000: 15 networks; carriers SG.GS
- TM ONE KVDC, Cyberjaya (Telekom Malaysia Berhad (TM)), Lingkaran Teknokrat Timur, Cyberjaya 63000: 13 networks; carriers SG.GS
- AIMS Cyberjaya (AIMS Data Centre Sdn Bhd), Jalan Teknokrat 1/2, Cyber 3, Cyberjaya 63000: 10 networks; carriers SG.GS
- AIMS CJ1 Cyberjaya (AIMS Data Centre Sdn Bhd), Jalan Cyber Point 4, Cyber 8, Cyberjaya 63000: 7 networks; carriers SG.GS
- PLTPRO Data Centre (PLTPRO Data Centre Sdn Bhd), 3rd Floor, West Wing, CSF Computer Exchange 2, Cyberjaya 63000: 5 networks
- Equinix KL1 - Kuala Lumpur (Equinix, Inc.), No. 2, Jalan Cyber Point 4, Cyber 8, Cyberjaya 63000: 4 networks; carriers SG.GS
- IP ServerOne MYIX-CJ1 (IP ServerOne Solutions Sdn Bhd), Jalan Cyber Point 4, Cyber 8, Cyberjaya 63000: 2 networks
Our Smart Hands Services
Smart hands work in Cyberjaya is delivered by Reboot Monkey engineers inside the customer's own racks and cages. The scope is set with the customer before work starts, and the engineer works from the instruction given, adding diagnostic steps where the fault requires them. A request follows a fixed path. The customer describes the task or the symptom and names the facility and the rack. Reboot Monkey confirms the scope and the engineer assigned. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so the work does not depend on one person being available. Typical smart hands tasks include:
- Fault isolation on servers and network equipment, including testing and replacing the failed component.
- Configuration work on the customer's equipment where the customer supplies the target settings.
- Cabling and patching in the customer's rack, including cross connects and carrier circuits ordered from the facility operator and the carriers present in the facility.
- Fibre inspection and cleaning, with a fibre inspection scope and cleaning kit available on request.
- Hardware checks and swaps that need an engineer to interpret what is on screen or on the front panel.
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner, which keeps smart hands work independent of whoever operates the building.
On connectivity, Reboot Monkey sells the network for the rack. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in the customer's rack. A customer who needs both the circuit and the hands to bring it up deals with one party for both.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. For a customer with equipment in Cyberjaya and elsewhere, that means smart hands requests in different places can be raised in the same way.
Smart hands sits beside the other services Reboot Monkey runs in the same racks: remote hands, rack and stack, server migration, data center decommissioning, IT asset disposition and hardware monitoring by the Reboot Monkey NOC. Work that begins as a fault on one server can lead into a hardware swap, a migration to another rack or room, or retirement of the machine, and the same engineers and the same request path apply at each step.
Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Cyberjaya where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Cyberjaya?
Smart hands covers technical work in the customer's rack that needs diagnostic judgement and configuration knowledge. Examples are isolating a fault on a server or network device, replacing a failed component, patching and cabling, and fibre inspection and cleaning.
Do you provide on-site IT support in Cyberjaya data centers?
Yes. Reboot Monkey engineers work on site inside Cyberjaya data centers, in the customer's own racks. The customer describes the task or symptom and names the facility and rack, Reboot Monkey confirms the scope and the assigned engineer, and the engineer attends, carries out the work and reports back. A second briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Cyberjaya?
Reboot Monkey engineers work in any facility in Cyberjaya where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Cyberjaya?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Cyberjaya?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request smart hands in Cyberjaya
Describe the task or the symptom, the facility and the rack, and Reboot Monkey will confirm the scope and the engineer assigned.