Remote Hands in Cyberjaya

CSF CX1 / TelcoHub1 Kuala Lumpur stands on CSF Building in Cyberjaya. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centers that other companies own and run. It does not host, and it does not own the buildings in which it works. A remote hands request in Cyberjaya therefore starts from your instruction, not from a managed-hosting contract. You tell Reboot Monkey what must be done to which rack and which device, and an engineer carries it out in the facility. The typical reader of this page is a CTO, an IT director or a procurement manager who has equipment in Cyberjaya but no staff nearby. Remote hands covers the physical side of operating that equipment. It does not cover work that needs diagnostic judgement and configuration knowledge, which is defined separately as smart hands. Knowing where that boundary lies before you raise a ticket keeps the request short and the outcome predictable.

Data centres in Cyberjaya, ordered by the number of networks present:

Reboot Monkey works as a vendor-neutral operator inside facilities that other companies own, which means the engineer who answers your request has no stake in selling you a particular platform. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, so the same way of working applies if you also have equipment outside Malaysia.

Continuity of cover is handled by naming people in advance. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on one individual being available. The backup is briefed on your site before you need them, not after.

Commercially, prices are quoted on request and depend on the customer and the size of the job. When you ask for a quote, describe the racks involved, the task types you expect and how often you expect to raise requests. That gives a quote that fits the work and avoids a generic rate for a job that is not generic.

These terms apply in every facility in Cyberjaya where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

A request begins with your instruction: the device, its position in the rack, and the action you want taken. If the task turns out to need diagnostic judgement or configuration knowledge, it moves from remote hands to smart hands, and the scope is agreed before work continues. If the job is larger, such as installing and cabling new hardware, moving equipment between racks or facilities, or retiring hardware, it falls under rack and stack, server migration or data center decommissioning. Reboot Monkey also offers hardware monitoring through its NOC, which watches your servers and network equipment so that the instruction to the engineer can come from a real alert.