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India · Hyderabad
Remote Hands in Hyderabad
Remote hands in Hyderabad means physical tasks carried out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey engineers are dispatched to your facility, so your team directs the work remotely and receives on-site IT support in Hyderabad data centers without maintaining its own presence there.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Server Migration
- Smart Hands
- Rack and Stackon request
- Data Center Migrationon request
- ITADon request
Remote Hands
6
services detailed for Hyderabad
1
agreement for every city
Request Remote Hands in Hyderabad
Tell us the rack, the device and the task. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Remote Hands: 7 sections, open any to read more.
Remote Hands in Hyderabad
STTGDC HYD1 stands on Videsh Sanchar Bhavan in Hyderabad. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters. For a team with equipment in Hyderabad, remote hands is the service that keeps that equipment manageable from elsewhere. You send an instruction, a Reboot Monkey engineer carries out the physical task in your rack, and you receive confirmation that the work was done. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on one person being available.
Datacenter Facilities in Hyderabad
Data centres in Hyderabad, ordered by the number of networks present:
- CtrlS Hyderabad DC1 (CtrlS Datacenters Ltd), #16, Software Units Layout, Madhapur (Hitech-City), Hyderabad 500081: 62 networks; carriers CtrlS Connect, Reliance Jio and Vodafone Idea
- STTGDC HYD1, Videsh Sanchar Bhavan, CFC-1, Software Units Layout, Hyderabad 500081: 24 networks; carriers Reliance Jio
- TATA Communications VSB Hyderabad (TATA Communications Ltd), CFC-1, Software Units Layout - Madhapur, Hyderabad 500081: 21 networks; carriers Reliance Jio
- CtrlS Hyderabad DC2 (CtrlS Datacenters Ltd), Financial District, Nanakaramguda, Hyderabad 500032: 8 networks; carriers CtrlS Connect, Reliance Jio and Vodafone Idea
- CtrlS Hyderabad DC3 (CtrlS Datacenters Ltd), Financial District, Nanakaramguda, Hyderabad 500032: 4 networks; carriers CtrlS Connect and Reliance Jio
- NIXI Hyderabad (National Internet Exchange of India), NIXI C/O CtrlS Datacenters Ltd,16 Software Units Layout, Madhapur (Hitech-City),Hyderabad – 500081, Telangana: 4 networks
- Sify Banjara Hills Hyderabad (Sify Technologies Limited), Plot - 92, Street No.8, Road Number 3, Sagar Society, Banjara Hills, Hyderabad, Telangana 500034: 4 networks
- Web Werks Hyderabad (Web Werks DataCenter Pvt. Ltd.), Survey no. 185, Kondapur village, Serilingampally,Hyderabad 500084: 3 networks
- City Online Services Limited, 701 , Aditya trade Center, Ameerpet, Hyderabad 500038: 2 networks
- D-ATUM VILCOM (D-ATUM VILCOM PVT LTD), 1-8-741,PRAKASH NAGAR, Begumpet, Hyderabad 500016: 2 networks
Our Remote Hands Services
Remote hands covers physical tasks carried out on your instruction. In Hyderabad that includes the following work:
- Reboots and power cycling of servers and network devices through the front panel or the device itself
- Cable checks, including tracing and confirming that a cable is seated and labelled as instructed
- Component swaps, such as replacing a failed drive, module or transceiver you have supplied
- Visual checks of equipment status, LEDs and port state, reported back to you in writing
- Fibre inspection with a scope and a cleaning kit, available on request
Why Reboot Monkey
A request starts with your instruction: the rack, the device, the task and any condition for carrying it out. A Reboot Monkey engineer is dispatched to the facility, performs the task under the operator's site rules and reports the result back to you, so you have a record that the work was done.
When a job goes beyond physical tasks, the next step is smart hands, which is technical work that needs diagnostic judgement and configuration knowledge. New hardware is handled as rack and stack, covering installation, mounting and cabling. Moving equipment between racks, rooms or facilities is server migration. Because these services sit in one place, a remote hands request can grow into a larger job without changing supplier.
Connectivity follows the same pattern. Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Hyderabad where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in India
If your equipment is spread across more than one Indian city, the same service is available elsewhere in the country, for example Remote Hands in Mumbai.
Frequently Asked Questions
What does remote hands cover in Hyderabad?
Remote hands covers physical tasks carried out on your instruction inside your rack: reboots, cable checks, component swaps and visual checks. A fibre inspection scope and cleaning kit are available on request.
Do you provide on-site IT support in Hyderabad data centers?
Yes. Reboot Monkey engineers are dispatched to your facility in Hyderabad and carry out the work you instruct. You send the request, the engineer performs the task in your rack and reports back, and a second briefed engineer is named as backup for your site. Work needing diagnostic judgement is handled as smart hands.
Do you work in every datacenter in Hyderabad?
Reboot Monkey engineers work in any facility in Hyderabad where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Hyderabad?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Hyderabad?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Remote Hands nearby
Other services in Hyderabad
Request Remote Hands in Hyderabad
Tell us the rack, the device and the task. Prices are quoted on request and depend on the customer and the size of the job.