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India · Hyderabad
Smart Hands in Hyderabad
Smart hands is technical work in the data center that needs diagnostic judgement and configuration knowledge, beyond a reboot or a cable check. Reboot Monkey engineers are dispatched to your rack in Hyderabad, provide on-site IT support in Hyderabad data centers, and work to your written instruction.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Remote Hands
- Server Migration
- Rack and Stackon request
- Data Center Migrationon request
- ITADon request
Smart Hands
6
services detailed for Hyderabad
1
agreement for every city
Plan your Hyderabad smart hands work
Tell us what needs doing at your rack and we will scope the job. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Smart Hands: 7 sections, open any to read more.
Smart Hands in Hyderabad
STTGDC HYD1 stands on Videsh Sanchar Bhavan in Hyderabad. If your servers, switches or storage sit in a Hyderabad facility and your own staff are elsewhere, someone has to act on the hardware when a fault needs more than a power cycle. That is the gap smart hands fills. The difference from remote hands matters when you write the scope. Remote hands covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. The engineer is expected to read a symptom, narrow down the cause and act on it, not only to follow a numbered list. Reboot Monkey is a third-party datacenter services operator. It does not own or run the building. Your equipment stays yours, and the work is delivered inside the facility where it already sits.
Datacenter Facilities in Hyderabad
Data centres in Hyderabad, ordered by the number of networks present:
- CtrlS Hyderabad DC1 (CtrlS Datacenters Ltd), #16, Software Units Layout, Madhapur (Hitech-City), Hyderabad 500081: 62 networks; carriers CtrlS Connect, Reliance Jio and Vodafone Idea
- STTGDC HYD1, Videsh Sanchar Bhavan, CFC-1, Software Units Layout, Hyderabad 500081: 24 networks; carriers Reliance Jio
- TATA Communications VSB Hyderabad (TATA Communications Ltd), CFC-1, Software Units Layout - Madhapur, Hyderabad 500081: 21 networks; carriers Reliance Jio
- CtrlS Hyderabad DC2 (CtrlS Datacenters Ltd), Financial District, Nanakaramguda, Hyderabad 500032: 8 networks; carriers CtrlS Connect, Reliance Jio and Vodafone Idea
- CtrlS Hyderabad DC3 (CtrlS Datacenters Ltd), Financial District, Nanakaramguda, Hyderabad 500032: 4 networks; carriers CtrlS Connect and Reliance Jio
- NIXI Hyderabad (National Internet Exchange of India), NIXI C/O CtrlS Datacenters Ltd,16 Software Units Layout, Madhapur (Hitech-City),Hyderabad – 500081, Telangana: 4 networks
- Sify Banjara Hills Hyderabad (Sify Technologies Limited), Plot - 92, Street No.8, Road Number 3, Sagar Society, Banjara Hills, Hyderabad, Telangana 500034: 4 networks
- Web Werks Hyderabad (Web Werks DataCenter Pvt. Ltd.), Survey no. 185, Kondapur village, Serilingampally,Hyderabad 500084: 3 networks
- City Online Services Limited, 701 , Aditya trade Center, Ameerpet, Hyderabad 500038: 2 networks
- D-ATUM VILCOM (D-ATUM VILCOM PVT LTD), 1-8-741,PRAKASH NAGAR, Begumpet, Hyderabad 500016: 2 networks
Our Smart Hands Services
A smart hands request starts with your description of the problem or the change you need. An engineer is assigned to the job, and a second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your request without cover. Typical smart hands work in Hyderabad falls into these groups:
- Fault diagnosis on servers, switches and storage: reading indicators and console output, isolating a failed component and replacing it.
- Configuration work at the device where it needs hands on the hardware, carried out to the settings you supply.
- Cabling and connectivity: Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack.
- Fibre troubleshooting: a fibre inspection scope and cleaning kit are available on request.
- Changes that sit beside the core task, such as moving equipment between racks or rooms, handled through server migration, or installing new hardware through rack and stack.
Why Reboot Monkey
The first question for a CTO or IT director is who is actually accountable at the rack. Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company, so there is no hosting platform to steer your decisions, and it does not own the building, so the work is not tied to one landlord's preferences.
For a procurement manager, the practical benefit is one supplier for several linked needs. The same engineers who answer a smart hands request can handle hardware monitoring through the Reboot Monkey NOC, which monitors your servers and network equipment, and can take on rack and stack, server migration or decommissioning when the project calls for it.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects your scope, not a generic table.
How Reboot Monkey Works
These terms apply in every facility in Hyderabad where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in India
If your estate spans more than one Indian city, the same way of working applies elsewhere in the country. Teams with equipment in the west can arrange Smart Hands in Mumbai alongside their Hyderabad requests, with the same request flow and the same kind of written scope.
Frequently Asked Questions
What does smart hands cover in Hyderabad?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by a Reboot Monkey engineer inside your Hyderabad facility. That includes isolating and replacing failed components, cabling and patching in your rack, and changes to equipment you describe in the request. Simple physical tasks such as reboots and visual checks fall under remote hands.
Do you provide on-site IT support in Hyderabad data centers?
Yes. Reboot Monkey engineers are dispatched to your equipment in the Hyderabad facility and work there under the facility operator's site rules. You send a request describing the task, an engineer carries it out at your rack, and a second briefed engineer is named as backup for your site. Prices are quoted on request.
Do you work in every datacenter in Hyderabad?
Reboot Monkey engineers work in any facility in Hyderabad where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Hyderabad?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Hyderabad?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Smart Hands nearby
Other services in Hyderabad
Plan your Hyderabad smart hands work
Tell us what needs doing at your rack and we will scope the job. Prices are quoted on request and depend on the customer and the size of the job.