Remote Hands in Melbourne

Major companies including BHP and Rio Tinto established their headquarters in Melbourne, and IX Australia, run by the Internet Association of Australia, is a not-for-profit, member-driven association that operates internet exchanges including one in Melbourne. For an IT team that runs equipment in the city from somewhere else, the practical question is who can touch the hardware when something needs a hand. NEXTDC M1 stands on Lorimer Street in Melbourne. You send an instruction, an engineer carries out the physical task in your rack, and you receive confirmation that the work is done. The same arrangement applies whether the task is a single reboot or a sequence of checks across several cabinets.

Data centres in Melbourne, ordered by the number of networks present:

Remote hands covers physical tasks carried out on your instruction. Typical requests include power-cycling a server, checking and reseating cables, swapping a failed component with a spare you supply, and a visual check of equipment status lights and rack condition. When a task needs configuration knowledge or fault diagnosis rather than a fixed instruction, it falls under smart hands, which Reboot Monkey also provides. Work that goes beyond a single visit is handled through the other services listed here.

Every request follows the same path. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a task does not depend on one person's availability. Because Reboot Monkey sells rack space, IP transit, leased IP addresses and network as well as hands-on services, a single supplier can cover both the equipment and the people who install and support it. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Melbourne where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. If your equipment is spread across Australia, the same service is available for a second site, for example through Remote Hands in Sydney. SUBCO says its SMAP submarine cable system connects Sydney, Melbourne via Torquay, Adelaide and Perth, which is one reason teams often keep racks in more than one Australian city. Reboot Monkey can run the same instruction process across those sites, so your team deals with one supplier rather than a separate arrangement for each city.

Remote hands is often ordered alongside the space and network it supports. If you are still placing equipment in the city, you can arrange Colocation in Melbourne through Reboot Monkey, with rack space, IP transit and leased IP addresses supplied inside a facility that another company runs. Once the rack is in place, remote hands covers day-to-day physical tasks, and hardware monitoring by the Reboot Monkey NOC covers watching your servers and network equipment. When hardware reaches the end of its life, data center decommissioning and IT asset disposition cover removal, data wiping, collection and transport, with resale or buyback quoted case by case.