Remote Hands · Canada
Remote Hands in Toronto
Reboot Monkey dispatches engineers for Remote Hands in Toronto to carry out physical tasks on instruction: reboots, cable checks, component swaps and visual checks, inside data centres that other companies own and run.
In Toronto
- Remote Hands
- Colocation
- Data Center Decommissioning
- Smart Handson request
- Rack and Stackon request
- Data Center Migrationon request
- Server Migrationon request
- ITADon request
Toronto
3
services detailed for Toronto
1
agreement for every city
Request Remote Hands in Toronto
Submit the details of the task and a Reboot Monkey engineer is dispatched to the facility. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Toronto: 6 sections, open any to read more.
Remote Hands in Toronto
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. Reboot Monkey is not a hosting company and does not own any datacenter in Toronto or elsewhere. Remote Hands in Toronto covers physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps and visual checks. A customer that needs server reboots, a cable trace, a visual inspection of a chassis, or a quick hardware swap submits the request and a Reboot Monkey engineer is dispatched to the facility to complete it as instructed. For work that requires diagnostic judgement or configuration knowledge, that falls under smart hands rather than remote hands, and is handled as a separate, defined scope. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, so a customer with equipment in Toronto and other markets can route requests through a single point of contact rather than negotiating separately with each facility operator.
Datacenter Facilities in Toronto
Facilities in Toronto include:
- Telehouse Toronto (151 Front St West) (Telehouse - Global Data Centers), 151 Front Street West, Toronto M5J 2N1: 143 networks; carriers EBOX, Hive Data Center and i3D.net
- Equinix TR2 - Toronto (Equinix, Inc.), 45 Parliament St, Toronto M5A 0G7: 91 networks; carriers Arelion
- Cologix TOR1 (Cologix, Inc.), 151 Front St W., Toronto M5J2N1: 85 networks; carriers Arelion
- Equinix TR1 - Toronto (Equinix, Inc.), 151 Front St, Toronto M5J 2N1: 45 networks; carriers i3D.net
- Coloware YTZ1, 151 Front St W, Toronto M5J: 34 networks; carriers Hive Data Center and SG.GS
- Cologix TOR2 (Cologix, Inc.), 905 King St. West, Toronto: 12 networks
- Cogent Toronto (Cogent Communications, Inc.), 245 Consumers Rd, Toronto M2J1R3: 7 networks
- Bell Toronto (Bell Canada (formally Group Telecom)), 151 Front Street West, Toronto M5J 2N1: 6 networks
- Digital Realty YYZ12 Toronto (151 Front Street), 151 Front Street, Toronto M5J 2N1: 6 networks
- Neutral Data Toronto (Neutral Data Centers Corp.), 151 Front St. W., Toronto M5J 2N1: 6 networks
Our Remote Hands Services
Remote hands in Toronto is one of several services Reboot Monkey runs inside the facility on the customer's behalf. Each service has a fixed scope so the customer knows exactly what is included before the work starts. Reboot Monkey also sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in the customer's rack. A fibre inspection scope and cleaning kit are available on request for jobs that touch fibre connections.
- Remote hands: physical tasks carried out on the customer's instruction (reboots, cable checks, component swaps, visual checks)
- Smart hands: technical work that needs diagnostic judgement and configuration knowledge
- Rack and stack: installing, mounting and cabling new hardware
- Server migration: moving equipment between racks, rooms or facilities
- Data center decommissioning: removing and disposing of retired hardware
- IT asset disposition (ITAD): data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case, processed by Reboot Monkey staff in a partner's processing facility or on the customer's site
- Hardware monitoring: monitoring of the customer's servers and network equipment by the Reboot Monkey NOC
Why Reboot Monkey
A customer working with multiple facility operators across markets benefits from dealing with one operational contact rather than separate contracts and processes at each site. Reboot Monkey engineers work inside the customer's facility in Toronto without being employed by the facility operator, so work is scoped and reported by Reboot Monkey directly to the customer. A second, briefed Reboot Monkey engineer is named as backup for every customer site, which keeps a request moving if the assigned engineer is unavailable. Prices are quoted on request and depend on the customer and the size of the job, so each engagement is scoped before work begins rather than billed against a generic rate. Customers managing equipment in more than one country can review the global footprint on the page for Remote Hands, and for Canada-wide coordination the Canada remote hands page lists the other markets Reboot Monkey serves in the country.
How Reboot Monkey Works
These terms apply in every facility in Toronto where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Toronto
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does remote hands cover in Toronto?
Remote hands in Toronto covers physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps and visual checks inside the facility. Work that requires diagnostic judgement or configuration decisions is handled under the separate smart hands scope. Reboot Monkey engineers are dispatched to the customer's facility to complete the instructed task and report back once it is done.
Do you work in every datacenter in Toronto?
Reboot Monkey engineers work in any facility in Toronto where the customer has equipment and access, under the operator's own access and safety rules. The work is the same in each facility. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Toronto?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Toronto?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Toronto
Submit the details of the task and a Reboot Monkey engineer is dispatched to the facility. Prices are quoted on request and depend on the customer and the size of the job.