Remote Hands in Houston

Remote hands is the physical layer of operating infrastructure you cannot reach yourself. Your team decides what needs to happen, and a Reboot Monkey engineer carries it out at the rack. Reboot Monkey is a third-party datacenter services operator: it does not host workloads and does not own datacenters, so the work is done inside buildings that other companies own and run. Digital Realty HOU (12001 North Freeway) stands on North Freeway in Houston. Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, so remote hands in Houston can sit alongside the rest of your footprint under one supplier.

Data centres in Houston, ordered by the number of networks present:

Remote hands covers physical tasks carried out on your instruction. You send the request, and the engineer acts on exactly what you specify rather than making configuration decisions for you. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, which is a separate service. For each job, the engineer reports back so you know the work was done as instructed.

Reboot Monkey sells the network for the rack as well as the hands to work on it. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack, so one party handles both the circuit and the physical connection. For Houston requests, a second, briefed Reboot Monkey engineer is named as backup for every customer site, which means a job does not depend on a single person being available. Beyond the physical work itself, hardware monitoring of your servers and network equipment is available from the Reboot Monkey NOC. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Houston where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

If your racks are spread across the country, the same remote hands service is available in other US cities. Teams running capacity in the east can arrange Remote Hands in Ashburn, while those with Midwest footprints can look at Remote Hands in Chicago. For Texas and neighbouring regions, Remote Hands in Dallas is available alongside Houston, and mountain-region estates can use Remote Hands in Denver. Organisations with central US equipment can arrange Remote Hands in Kansas City. Using one supplier across these locations keeps the way you raise and track requests consistent.

Remote hands often sits next to other work in the same facility. If you are placing new equipment, you can plan Rack and Stack in Houston to mount and cable it. When equipment has to move between racks, rooms or facilities, Server Migration in Houston covers the relocation. If you need space and connectivity first, Colocation in Houston provides rack space inside the facility. When hardware reaches the end of its life, Data Center Decommissioning in Houston covers removal and disposal of retired equipment.