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Remote Hands · United States
Los Angeles Remote Hands
Reboot Monkey provides remote hands in Los Angeles: physical tasks carried out on your instruction inside the data center where your equipment sits, such as reboots, cable checks, component swaps and visual checks. It is on-site IT support in Los Angeles data centers, delivered by Reboot Monkey field engineers working under the facility operator's site rules.
In Los Angeles
- Remote Hands
- Colocation
- Data Center Migration
- Rack and Stack
- Smart Hands
- Server Migrationon request
- Data Center Decommissioningon request
- ITADon request
Los Angeles
5
services detailed for Los Angeles
1
agreement for every city
Need Hands in a Los Angeles Data Center?
Describe the task and the rack, and Reboot Monkey will quote it. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Los Angeles: 8 sections, open any to read more.
Los Angeles Remote Hands: How It Works
CoreSite LA1 One Wilshire stands on S. Grand Ave in Los Angeles. Whichever building holds your racks, the request flow is the same. You tell Reboot Monkey what needs to happen on the floor, and a field engineer carries it out on your instruction. Remote hands means physical tasks: the engineer does what you specify and reports what was done, without making technical decisions on your behalf. That separates it from smart hands, where the work needs diagnostic judgement and configuration knowledge.
A request starts with a message describing the task, the rack and the equipment concerned. The engineer attends the site, works to your written instruction, and sends back confirmation of the result. For a reboot that means the device and the time it was power-cycled. For a cable check or a visual inspection it means what the engineer saw at the rack. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a task does not depend on a single person being available.
Datacenter Facilities in Los Angeles
Data centres in Los Angeles, ordered by the number of networks present:
- CoreSite - Los Angeles (LA1) One Wilshire, 624 S. Grand Ave., Los Angeles 90017: 335 networks; carriers Arelion, Falcore Australia Pty Ltd, Global Secure Layer, Huge Networks, Macarne and others
- CoreSite - Los Angeles (LA2), 900 N. Alameda, Los Angeles 90012: 203 networks; carriers Arelion, Falcore Australia Pty Ltd, Global Secure Layer, Huge Networks, Macarne and others
- Equinix LA1 - Los Angeles (Equinix, Inc.), 600 W 7th St, Los Angeles 90017-3859: 137 networks; carriers AT&T US, Arelion, Falcore Australia Pty Ltd, Global Secure Layer, Macarne and others
- Digital Realty LAX (600 W 7th), 600 West 7th Street, Los Angeles 90017: 50 networks; carriers AT&T US
- CoreSite - Los Angeles (LA3), 200 Bauchet St, Los Angeles 90012-4855: 19 networks; carriers Huge Networks
- QuadraNet DTLA (QuadraNet Enterprises LLC), 530 West 6th Street, Los Angeles 90014: 16 networks
- Equinix LA2 - Los Angeles (Equinix, Inc.), 818 W 7th St, Los Angeles 90017: 14 networks; carriers Falcore Australia Pty Ltd
- Crown Castle Los Angeles (624 S Grand) (Crown Castle Inc.), 624 South Grand Ave, Suite 1207, Los Angeles 90017: 13 networks
- Psychz Networks LAX1, 700 Wilshire Blvd #200, Los Angeles 90017: 9 networks
- Telecom Center LA (Morlin Management), 530 West 6th Street, Los Angeles 90014: 9 networks
What We Deliver
Remote hands in Los Angeles covers the routine physical work that keeps equipment running when your own staff are elsewhere. This is on-site IT support in Los Angeles data centers: the engineer is physically at your rack, working from your instructions.
Typical tasks on a Los Angeles request include:
- Reboots and power-cycling of servers and network devices on your instruction
- Cable checks and re-seating of connections in your rack
- Component swaps, where you supply the part and say which one to replace
- Visual checks of equipment, with the findings reported back to you
- Installing and patching cabling in your rack once a cross connect or carrier circuit has been delivered
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters, so your remote hands work and your infrastructure are not tied to one facility's operator.
For the network side of a rack, Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility. Reboot Monkey engineers then install and patch the cabling in your rack, so one party coordinates both the circuit and the physical connection. If a fibre link needs attention, a fibre inspection scope and cleaning kit are available on request.
Prices are quoted on request and depend on the customer and the size of the job. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which lets a company with sites in several regions use one provider for physical work.
How Reboot Monkey Works
These terms apply in every facility in Los Angeles where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Los Angeles
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in United States
If your equipment is spread across several US sites, the same remote hands service is available elsewhere in the country. Teams running racks on the East Coast can arrange Remote Hands in Ashburn, while Midwest deployments are covered by Remote Hands in Chicago. For Texas and Mountain West sites, see Remote Hands in Dallas and Remote Hands in Denver. A single request process applies in each city, which keeps task descriptions and reporting consistent across your estate.
Related Services
Remote hands is often the first step before heavier work. When a task needs diagnostic judgement or configuration knowledge, Smart Hands in Los Angeles covers it. New hardware arriving at your site is handled through Rack and Stack in Los Angeles, which installs, mounts and cables it. If you are planning capacity, Colocation in Los Angeles provides the rack space that remote hands engineers then support day to day.
Frequently Asked Questions
What does remote hands cover in Los Angeles?
Remote hands in Los Angeles covers physical tasks carried out on your instruction inside the data center: reboots, cable checks, component swaps and visual checks. A Reboot Monkey field engineer attends your rack, performs the task as specified and reports the result. Work needing diagnostic judgement or configuration knowledge falls under smart hands instead.
Do you provide on-site IT support in Los Angeles data centers?
Yes. Reboot Monkey field engineers attend your equipment in the data center and carry out the physical work you instruct, such as reboots, cable checks, component swaps and visual checks.
Do you work in every datacenter in Los Angeles?
Reboot Monkey engineers work in any facility in Los Angeles where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Los Angeles?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Los Angeles?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Remote Hands nearby
Other services in Los Angeles
Need Hands in a Los Angeles Data Center?
Describe the task and the rack, and Reboot Monkey will quote it. Prices are quoted on request and depend on the customer and the size of the job.