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Smart Hands · United Kingdom
Smart Hands in Manchester
Smart hands in Manchester is technical work in your rack that needs diagnostic judgement and configuration knowledge. Reboot Monkey engineers provide on-site IT support in Manchester data centers, working inside facilities that other companies own and run, on your instruction and under the operator's site rules.
In Manchester
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Server Migration
- Remote Handson request
- Rack and Stackon request
- ITADon request
Manchester
5
services detailed for Manchester
1
agreement for every city
Request Smart Hands in Manchester
Tell us the task, the facility and the equipment involved, and Reboot Monkey will quote the job.
In depth
Manchester: 8 sections, open any to read more.
Smart Hands in Manchester
Smart hands is the service you order when a task needs more than a pair of hands. A remote hands request covers physical actions on your instruction, such as a reboot, a cable check or a visual check. Smart hands covers the work that needs diagnostic judgement and configuration knowledge: tracing a fault across a link, replacing a component and confirming the equipment behaves as expected afterwards. Reboot Monkey does not host your systems and does not own the building. Your equipment stays in the data centre you have chosen, and our engineers work in your rack. Equinix MA3 - Manchester, Joule House stands on Trafford Park Road in Manchester, and the same approach applies to equipment in any Manchester facility where you hold space.
Datacenter Facilities in Manchester
Data centres in Manchester, ordered by the number of networks present:
- Equinix MA1 - Manchester, Williams/Kilburn (Equinix, Inc.), Manchester Science Park, Lloyd Street North, M15 6SE: 108 networks; carriers Arelion, EXA Infrastructure, RETN and euNetworks
- Equinix MA3 - Manchester, Joule House (Equinix, Inc.), 76 Trafford Park Road, Manchester M17 1HE: 52 networks; carriers EXA Infrastructure and euNetworks
- Reynolds House, Manchester (Lunar Digital Solutions Limited), Reynolds House, 4 Archway, Manchester M15 5RL: 41 networks; carriers Exascale, Inferno Communications, RETN and Rocket Fibre
- Teledata Manchester - Delta House (Teledata UK Ltd), Delta House, Wavell Road, Manchester M22 5QZ: 34 networks; carriers Exascale and RETN
- Equinix MA4 - Manchester, Synergy House (Equinix, Inc.), Synergy House, Manchester Science Park, M15 6SY: 33 networks; carriers EXA Infrastructure, RETN, Rocket Fibre and euNetworks
- Pulsant Manchester NW-1, 1-2 Ball Green, Stretford, Manchester M32 0QT: 16 networks; carriers euNetworks
- Pulsant Manchester NW-1: 1 MW of power capacity, 2N power, N+1 cooling (according to Pulsant).
- ANS - MAN6 (ANS Group Limited), Unit 20a & 20b Blackmore Road, Cobra Court, Manchester M32 0QY: 10 networks; carriers Telcom Infrastructure Ltd
- LDeX2 (iomart Hosting Limited), Unit 6, Waterside, Trafford Wharf Road, Manchester M17 1WD: 9 networks
- ANS - MAN4 (ANS Group Limited), 2 Adbaston Road, Cobra Court, Manchester M32 0TP: 4 networks
- iomart DC7 The Server Hotel Reynolds (Melbourne Server Hosting), Reynolds House, Archway, Manchester M15 5RL: 4 networks
- iomart DC7 The Server Hotel Reynolds: PUE 1.5, N+1 cooling (according to iomart).
Our Smart Hands Services
A smart hands request in Manchester follows a fixed sequence. You describe the task and the facility where the equipment sits. A Reboot Monkey engineer is assigned, and a second, briefed Reboot Monkey engineer is named as backup for every customer site. The engineer carries out the work in your rack and reports back on what was done. Typical work falls into the following groups:
- Fault diagnosis on servers, network equipment and cabling, followed by the component swap or reconfiguration the diagnosis calls for
- Cabling in the rack: installing and patching cabling for cross connects and carrier circuits that Reboot Monkey orders from the facility operator and the carriers present in the facility
- Fibre checks, with a fibre inspection scope and cleaning kit available on request
- Rack and stack of new hardware, and server migration between racks, rooms or facilities
- Removal of retired hardware under data center decommissioning, with IT asset disposition handled by Reboot Monkey staff
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres owned and run by other companies. For a Manchester deployment this means one supplier can order the connectivity, install the hardware and send an engineer when it needs attention. Reboot Monkey also offers hardware monitoring, where the Reboot Monkey NOC watches your servers and network equipment, so a smart hands task can start from a monitored fault rather than a guess. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Manchester where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Manchester
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in United Kingdom
If your estate extends beyond Manchester, the same service model applies elsewhere in the country, with the same request flow and the same named backup engineer. For equipment in the capital, see Smart Hands in London. A single agreement lets you place tasks across several sites without renegotiating the working arrangement for each one.
Related Services
Smart hands often follows a decision about where the equipment should live. If you are still planning the deployment, Colocation in Manchester covers the rack space and network that smart hands work then supports. Remote hands, rack and stack, server migration, data center decommissioning, IT asset disposition and hardware monitoring are available alongside smart hands, so a deployment can be installed, supported and later retired through the same supplier.
Frequently Asked Questions
What does smart hands cover in Manchester?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by Reboot Monkey engineers in your rack in a Manchester data centre. That includes fault diagnosis, component swaps, cabling and patching, and fibre checks. Simple physical tasks on your instruction, such as reboots and visual checks, fall under remote hands.
Do you provide on-site IT support in Manchester data centers?
Yes. You describe the task and the facility, an engineer is assigned, and a second briefed engineer is named as backup for the site. The engineer performs the work and reports back on what was done.
Do you work in every datacenter in Manchester?
Reboot Monkey engineers work in any facility in Manchester where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Manchester?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Manchester?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Smart Hands nearby
Other services in Manchester
Request Smart Hands in Manchester
Tell us the task, the facility and the equipment involved, and Reboot Monkey will quote the job.