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Smart Hands · Germany
Smart Hands in Berlin
Smart hands is technical work in the data hall that needs diagnostic judgement and configuration knowledge, not only a reboot or a cable swap. Reboot Monkey dispatches engineers for on-site IT support in Berlin data centers, working in the customer's rack under the facility operator's site rules.
In Berlin
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Berlin
7
services detailed for Berlin
1
agreement for every city
Plan your Smart Hands cover in Berlin
Describe the fault or the change and Reboot Monkey will scope the work and name the engineer for your site.
In depth
Berlin: 8 sections, open any to read more.
Smart Hands in Berlin: How It Works
Smart hands covers the jobs where the engineer has to think before touching anything: finding why a link is down, working out which component is failing, or applying a configuration to equipment that has just been installed. It differs from remote hands, where the customer instructs and the engineer executes a defined physical task. In Berlin, Reboot Monkey runs smart hands as a third-party service inside data centres that other companies own and operate. Reboot Monkey does not host equipment and does not own the buildings.
NorthC Berlin stands on Gradestrasse in Berlin. A request starts with a description of the fault or the change you need. Reboot Monkey scopes the work, names the engineer who will go to site, and names a second, briefed engineer as backup for your site. The engineer carries out the work in your rack, reports what was found and what was changed, and the request is closed when you confirm the result. If the job involves fibre, an inspection scope and cleaning kit are available on request.
Prices are quoted on request and depend on the customer and the size of the job.
Datacenter Facilities in Berlin
Data centres in Berlin, ordered by the number of networks present:
- CarrierColo Berlin Luetzow (I/P/B/ site B) (IPB Internet Provider in Berlin GmbH), Lützowstrasse 105/106, 10785 Berlin: 106 networks; carriers 31173 Services, Arelion, Cinia Oy, Core-Backbone, EXA Infrastructure and others
- NTT Berlin 1 Data Center (BER1) (NTT DATA's Global Data Centers division), Nonnendammallee 15, 13599 Berlin: 62 networks; carriers EXA Infrastructure, Inter.link, NL-ix, RETN, WOBCOM and others
- Speedbone Berlin (Speedbone GmbH), Alboinstr. 36 - 42, Alboin-Kontor, 12103 Berlin: 44 networks; carriers EXA Infrastructure, Global Network Management, NL-ix and RETN
- NorthC Berlin (NorthC Deutschland GmbH), Gradestrasse 60, 12347 Berlin: 30 networks; carriers Inter.link, WOBCOM and euNetworks
- euNetworks Colocation Berlin (euNetworks Group), Alboinstrasse 36-42, Alboin-Kontor, 12103 Berlin: 25 networks; carriers Core-Backbone and euNetworks
- CarrierColo Berlin Kitzing (I/P/B/ site K) (IPB Internet Provider in Berlin GmbH), Kitzingstr. 15, 10785 Berlin: 16 networks; carriers Inter.link
- 3U Rechenzentrum Berlin (3U TELECOM GmbH), Lorenzweg 5, 12099 Berlin: 13 networks; carriers Arelion and euNetworks
- NTT Berlin 2 Data Center (BER2) (NTT DATA's Global Data Centers division), Lankwitzer Strasse 45-47, 12107 Berlin: 11 networks; carriers Core-Backbone, EXA Infrastructure, Inter.link and euNetworks
- DNS:NET Colo I Berlin (DNS:NET Internet Service GmbH), Lützowstr. 105, 10785 Berlin: 10 networks; carriers Inter.link
- AtlasEdge DC Berlin BER001, Wiebestr. 46, 10533 Berlin: 8 networks; carriers euNetworks
What We Deliver
Smart hands work in Berlin is delivered by Reboot Monkey field engineers who diagnose, configure and repair equipment in your racks. Typical work falls into these groups.
- Fault diagnosis on servers and network equipment, including isolating failed components and replacing them.
- Configuration work on newly installed or recently moved equipment, where the engineer needs to apply settings and confirm the result.
- Cabling and connectivity: Reboot Monkey orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack.
- Installation support through rack and stack, covering the mounting and cabling of new hardware.
- Equipment moves between racks, rooms or facilities through server migration.
- Hardware monitoring, where the Reboot Monkey NOC watches your servers and network equipment and can send an engineer when a fault needs hands on site.
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them. Because one supplier covers both the connectivity and the hands on site, a fault that crosses the line between a circuit and a rack can be handled in one request instead of being passed between vendors. For Berlin, the practical benefit is continuity. Every customer site has a named engineer and a second, briefed engineer as backup, so a request does not depend on one person being available.
How Reboot Monkey Works
These terms apply in every facility in Berlin where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Berlin
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in Germany
Smart hands requests are not limited to Berlin. For equipment in Frankfurt, the same request flow applies, and you can arrange cover through Smart Hands in Frankfurt. The scope, the named engineer and the backup engineer work the same way in each city, so a customer with equipment in several German locations can describe jobs to Reboot Monkey in one consistent way.
The approach also applies when the equipment is elsewhere in the country. You state the task, Reboot Monkey scopes it, and an engineer is dispatched to the facility.
Related Services
Smart hands often sits next to other work in the same rack. If the task is a defined physical action that you can dictate step by step, such as a reboot, a cable check or a visual inspection, Remote Hands in Berlin is the better fit. If you are placing equipment in a Berlin facility and need rack space and network, look at Colocation in Berlin. If hardware has to move between rooms or buildings, Data Center Migration in Berlin covers the planning and the physical move, and smart hands engineers can then configure the equipment at its new location.
Frequently Asked Questions
Smart Hands vs. Remote Hands | What's the Difference?
Remote hands carries out physical tasks on the customer's instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands is technical work that needs diagnostic judgement and configuration knowledge, where the engineer decides what to check and what to change. Reboot Monkey scopes each request and assigns an engineer to match the task.
What does smart hands cover in Berlin?
In Berlin, smart hands covers fault diagnosis, component replacement, configuration of installed equipment, cabling and patching in your rack, and support for moves and installations.
Do you provide on-site IT support in Berlin data centers?
Yes. A Reboot Monkey field engineer is dispatched to your Berlin facility to diagnose faults, replace components, apply configuration and patch cabling in your rack.
Do you work in every datacenter in Berlin?
Reboot Monkey engineers work in any facility in Berlin where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Berlin?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Berlin?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Plan your Smart Hands cover in Berlin
Describe the fault or the change and Reboot Monkey will scope the work and name the engineer for your site.