Smart Hands · United Kingdom
Data Centre Smart Hands in London
Smart hands is technical work that needs diagnostic judgement and configuration knowledge, carried out inside the customer's rack. Reboot Monkey engineers deliver on-site IT support in London data centers, working under the facility operator's site rules.
In London
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
London
7
services detailed for London
1
agreement for every city
Scope your smart hands job in London
Describe the equipment, the rack location and the fault or change. Prices are quoted on request and depend on the customer and the size of the job.
In depth
London: 7 sections, open any to read more.
Data Centre Smart Hands in London: How It Works
Telehouse - London (Docklands North) stands on Coriander Avenue in London. Equipment placed in a facility like that still needs hands on site when a fault cannot be read from a remote console. Smart hands covers that case: technical work that needs diagnostic judgement and configuration knowledge, as opposed to a single physical task on a written instruction. A request starts with a contact to Reboot Monkey describing the equipment, the rack location and the symptom or the change you need. The scope is agreed before an engineer is sent. For every customer site, a second briefed Reboot Monkey engineer is named as backup, so the work does not depend on one person's availability. On the day, the engineer inspects the equipment, isolates the fault or applies the agreed change, and reports back what was found and what was done. You receive that written account as the record of the work, so your own team can close the ticket without having been on site.
Datacenter Facilities in London
Data centres in London, ordered by the number of networks present:
- Telehouse - London (Docklands North) (Telehouse - Global Data Centers), 14 Coriander Avenue, London E14 2AA: 494 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, Exascale and others
- Equinix LD8 - London, Docklands (Equinix, Inc.), 6-9 Harbour Exchange Square, London E14 9GE: 313 networks; carriers 1-IX EU, 3W Infra B.V., Arelion, Blix, Clouvider and others
- Telehouse - London (Docklands East) (Telehouse - Global Data Centers), 14 Coriander Avenue, London E14 2AA: 222 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, NL-ix and others
- Telehouse - London (Docklands West) (Telehouse - Global Data Centers), 14 Coriander Avenue, London E14 2AA: 198 networks; carriers Arelion, Clouvider, Colt Technology Services, Core-Backbone, Exascale and others
- Digital Realty London LON1-3, 11 Hanbury Street, London E1 6QR: 116 networks; carriers 31173 Services, Arelion, Inferno Communications, RETN and euNetworks
- Telehouse - London (Docklands North Two) (Telehouse - Global Data Centers), 14 Coriander Avenue, London E14 2AA: 112 networks; carriers Clouvider, Colt Technology Services, EXA Infrastructure, Macarne, NL-ix and others
- Digital Realty London LHR20, Sovereign House, 227 Marsh Wall, London E14 9SD: 94 networks; carriers Arelion, NL-ix, RETN, Rocket Fibre and euNetworks
- Telehouse - London (Docklands South) (Telehouse - Global Data Centers), 1 Blackwall Way, Paul Julius Close, London E14 2EH: 39 networks; carriers Colt Technology Services, EXA Infrastructure, NL-ix, Nextremum, RETN and others
- Volta, 36-43 Great Sutton Street, London EC1V0AB: 39 networks; carriers euNetworks
- Digital Realty London LHR19, Cloud House, Millharbour 47, London E14 9TR: 37 networks; carriers Arelion, EXA Infrastructure, RETN, ZET.NET Backbone and euNetworks
What We Deliver
Smart hands work in London begins where a reboot or a visual check stops. Equinix LD8 - London, Docklands stands on Harbour Exchange Square, and customers in buildings of this kind typically ask for tasks such as the following, each carried out by a Reboot Monkey engineer in the customer's own rack:
- Fault diagnosis on servers and network equipment, working with your remote team until the cause is isolated.
- Configuration work on hardware that needs more than a physical action, carried out to the settings you specify.
- Component swaps after diagnosis, including checking the replacement part against the fault.
- Cabling and patching in the customer's rack. Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present, and engineers install and patch the cabling.
- Fibre checks. A fibre inspection scope and cleaning kit are available on request.
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner, so the engineer who diagnoses your fault has no stake in selling you a different platform.
That position suits a London estate spread across several buildings. Digital Realty London LON1-3 stands on Hanbury Street, a different part of the city from the Docklands sites, and a customer with equipment in more than one building deals with one provider for the work in each. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which matters when a London deployment has a counterpart elsewhere that needs the same procedure.
Prices are quoted on request and depend on the customer and the size of the job. Smart hands is one part of a wider set of services (remote hands, rack and stack, server migration, data center decommissioning, IT asset disposition and hardware monitoring), so a job that starts as a fault investigation can continue into a hardware replacement or a move without a new supplier relationship.
How Reboot Monkey Works
These terms apply in every facility in London where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
London
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Smart hands often sits alongside other services at the same site. For routine physical tasks on your instruction, such as reboots, cable checks and visual checks, see [Remote Hands in London](/en/remote-hands/united-kingdom/london/). If you are planning where equipment should live before any hands-on work begins, [Colocation in London](/en/colocation/united-kingdom/london/) covers rack space and connectivity for the same city. Rack and stack, server migration, decommissioning, ITAD and hardware monitoring are available from Reboot Monkey under the same arrangement, so a smart hands visit can lead directly into the next stage of the project.
Frequently Asked Questions
Smart Hands vs. Remote Hands | What's the Difference?
Remote hands is physical work carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands is technical work that needs diagnostic judgement and configuration knowledge. In practice, remote hands executes a defined task, while smart hands investigates a fault or applies a change that depends on understanding the equipment's state.
What does smart hands cover in London?
In London, smart hands covers technical work inside the customer's rack that needs diagnostic judgement and configuration knowledge: fault diagnosis, configuration changes, component swaps after diagnosis, and cabling and patching.
Do you provide on-site IT support in London data centers?
Yes. Reboot Monkey engineers carry out on-site IT support in London data centers, inside the customer's rack. A request begins with a description of the equipment, its location and the fault or change needed.
Do you work in every datacenter in London?
Reboot Monkey engineers work in any facility in London where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in London?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in London?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Scope your smart hands job in London
Describe the equipment, the rack location and the fault or change. Prices are quoted on request and depend on the customer and the size of the job.