Smart Hands in Denver

Smart hands is the part of data center support where the engineer has to think, not only follow an instruction. A faulty link that needs tracing, a server that does not come up after a component swap, or a switch that has to be configured on arrival all need diagnostic judgement and configuration knowledge. Reboot Monkey engineers carry out that work inside your rack, on your equipment, and report back to you. Equinix DE2 - Denver stands on Inverness Drive South in Denver. 1500 Champa stands on Champa St in Denver. Level(3) Denver stands on Pearl in Denver. The difference from remote hands is the level of decision. Remote hands covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands covers the cases where the task is not fully known in advance and the engineer has to find the cause.

Data centres in Denver, ordered by the number of networks present:

A smart hands request in Denver follows the same path each time. You describe the symptom or the change you need, a Reboot Monkey engineer is dispatched to your facility, and the work is done in your rack. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so the job does not depend on one person.

The work typically falls into these areas:

Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them. Smart hands is one of those services, which means the engineer who patches your cabling works for the same company that ordered the circuit. Your request is scoped to what happens inside your own rack and cabling. Prices are quoted on request and depend on the customer and the size of the job. To get a quote, send the site, the equipment involved and the symptom or change you need handled, and Reboot Monkey will respond with a scope for the work.

These terms apply in every facility in Denver where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

If your equipment is spread across several US sites, the same service is available elsewhere in the country. Reboot Monkey runs smart hands in Ashburn, Chicago, Dallas and Los Angeles, among other US cities, so a multi-site change can be planned with one provider.

The links below lead to the city pages for each of those locations:

Smart hands often sits alongside other work on the same equipment. When the job is installing new hardware, Rack and Stack in Denver (/en/rack-and-stack/united-states/denver/) covers mounting and cabling. For physical tasks that need no diagnosis, Remote Hands in Denver (/en/remote-hands/united-states/denver/) is the matching service. Moving equipment between racks, rooms or facilities falls under Server Migration in Denver (/en/server-migration/united-states/denver/), and removing retired hardware under Data Center Decommissioning in Denver (/en/data-center-decommissioning/united-states/denver/). If you still need space for the equipment, Colocation in Denver (/en/colocation/united-states/denver/) provides rack space in the same city.