Smart Hands in New York

Smart hands is technical work that needs diagnostic judgement and configuration knowledge, as opposed to a simple reboot or a visual check. A buyer in New York usually reaches for it when a fault cannot be described in one line: a link that flaps, a server that does not come back after a swap, or a cabling run that has to be traced and corrected. Reboot Monkey is a third-party datacenter services operator. It does not own the buildings it works in, and it is not a hosting company. Digital Realty NYC (60 Hudson) stands on Hudson St in New York, and the other buildings in the city are listed in the facility section of this page. Reboot Monkey engineers work in the facility where your equipment already sits, so there is no need to move hardware to get it serviced.

Data centres in New York, ordered by the number of networks present:

Smart hands sits between two neighbouring services. Remote hands covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands goes further and covers work where the engineer has to diagnose, decide and configure. A request in New York follows one path. You describe the fault or the change, Reboot Monkey assigns an engineer for the site, and that engineer carries out the work in your rack. The engineer reports what was found and what was done, so your own team can see the state of the equipment afterwards. Connectivity work follows the same route. Reboot Monkey orders cross connects and carrier circuits from the facility operator and the carriers present in the building, and its engineers install and patch the cabling in your rack. When a fibre link is the suspect, a fibre inspection scope and cleaning kit are available on request.

Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them. Because it works inside facilities owned by other companies, your smart hands arrangement is not tied to the operator that hosts your racks. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover. Several services can be requested from one provider. Hardware monitoring, which is the monitoring of your servers and network equipment by the Reboot Monkey NOC, can sit next to smart hands, and rack and stack covers the installation of new hardware. Prices are quoted on request and depend on the customer and the size of the job. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which matters if the same team has to support your equipment outside New York.

These terms apply in every facility in New York where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

If your equipment is spread across more than one US market, the same service is available in other cities. You can arrange Smart Hands in Ashburn, Smart Hands in Chicago, Smart Hands in Dallas or Smart Hands in Los Angeles under the same way of working, with a named engineer and a named backup at each site. For a national footprint, the practical benefit is that the request process stays the same from one city to the next.

Smart hands is often one step in a larger piece of work. When new hardware has to go into a New York facility, Rack and Stack in New York covers mounting and cabling it. If you need space for that hardware, Colocation in New York is the place to start. When equipment has to move between racks, rooms or facilities, Data Center Migration in New York handles the relocation. Retired hardware can be removed and disposed of through Data Center Decommissioning in New York.