Smart Hands in Miami

Smart hands is the part of data center support that goes beyond following instructions. Where remote hands carries out a physical task you specify, such as a reboot, a cable check or a component swap, smart hands covers technical work that needs diagnostic judgement and configuration knowledge. An engineer is asked to find out why something is failing, not only to touch it.

NWT Data Center stands on N.Biscayne Blvd in Miami, and customers in the city run equipment in buildings owned and operated by other companies. Reboot Monkey is not a hosting company and does not own a datacenter. It sells rack space, IP transit, leased IP addresses, network and hardware, together with the services that deliver, install and support them, inside those third-party facilities. Smart hands is how the customer's equipment gets looked after in person when nobody from the customer's own team is on site.

Data centres in Miami, ordered by the number of networks present:

A smart hands request in Miami is handled as a sequence of steps. The customer states the symptom or the change required, a Reboot Monkey engineer is assigned, and a second, briefed Reboot Monkey engineer is named as backup for every customer site. Typical smart hands work includes:

Reboot Monkey sits between the customer and that building as a single point of contact for the physical work. Because Reboot Monkey also sells the network for the rack, a smart hands visit can follow directly from an order. The cross connect or carrier circuit is ordered from the facility operator and the carriers present, and the engineer installs and patches the cabling in the rack. The customer deals with one company for connectivity, hardware and the people who touch it, rather than coordinating separate suppliers for each step. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects the actual scope of the Miami work rather than a generic package. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which allows the same working method to be applied to a customer's sites in other places.

These terms apply in every facility in Miami where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Customers with equipment in several US facilities can use the same service and the same way of working outside Miami. Reboot Monkey provides smart hands in [Smart Hands in Ashburn](/en/smart-hands/united-states/ashburn/), [Smart Hands in Dallas](/en/smart-hands/united-states/dallas/), [Smart Hands in Denver](/en/smart-hands/united-states/denver/), [Smart Hands in Los Angeles](/en/smart-hands/united-states/los-angeles/) and [Smart Hands in New York](/en/smart-hands/united-states/new-york/). A request for a second site follows the same steps as a request for Miami, including a named backup engineer for that site.

Smart hands often sits alongside the placement of the equipment it supports. A customer who needs space, power and connectivity for new hardware in the city can arrange [Colocation in Miami](/en/colocation/united-states/miami/) through Reboot Monkey, and the same engineers who install the hardware can then provide smart hands once it is running.

Other services follow the same model. Remote hands covers physical tasks carried out on the customer's instruction. Rack and stack covers installing, mounting and cabling new hardware. Server migration covers moving equipment between racks, rooms or facilities, and data center decommissioning covers removing and disposing of retired hardware. Hardware monitoring is carried out by the Reboot Monkey NOC, which watches the customer's servers and network equipment. Each is quoted on request against the size of the job.