Remote Hands · United States
Remote Hands in Miami
Reboot Monkey provides remote hands in Miami: field engineers who carry out physical tasks in your racks on your instruction, such as reboots, cable checks, component swaps and visual checks. This is on-site IT support in Miami data centers, arranged by one provider that does not own or run the building.
In Miami
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Server Migration
- Smart Hands
- Rack and Stackon request
- ITADon request
Miami
6
services detailed for Miami
1
agreement for every city
Talk to Reboot Monkey about Miami
Send the task, the rack location and the timing you need, and Reboot Monkey will respond with a quote.
In depth
Miami: 8 sections, open any to read more.
Remote Hands in Miami
Remote hands is the part of datacenter operations that cannot be done from a console. A server needs a power cycle, a cable needs reseating, a failed drive needs replacing, or a technician needs to read a status light and report back. For equipment housed in Miami, Reboot Monkey sends a field engineer to the customer's rack to do exactly that, on the customer's instruction. NWT Data Center stands on N.Biscayne Blvd in Miami. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and it does not own datacenters.
Datacenter Facilities in Miami
Data centres in Miami, ordered by the number of networks present:
- Equinix MI1 - Miami, NOTA (Equinix, Inc.), 50 NE 9th St, Miami 33132-1709: 335 networks; carriers ANTEL Internacional, AT&T US, Arelion, CFH CABLE INC, Cirion and others
- ColoHouse Miami (ColoHouse Premier Datacenter), 36 NE 2nd Street, Miami 33132: 41 networks; carriers CFH CABLE INC
- Digital Realty MIA (36 NE 2nd St), 36 NE 2nd Street, Miami 33132: 32 networks; carriers AT&T US
- Equinix MI2 - Miami (Equinix, Inc.), 36 NE 2nd St, Miami 33132-2113: 26 networks; carriers AT&T US and Global Secure Layer
- DataBank Miami (MIA1) (DataBank, Ltd.), 36 NE 2nd Street, Miami 33132: 22 networks
- CoreSite - Miami (MI1), 2115 NW 22nd Street, Miami 33142: 21 networks; carriers AT&T US and Macarne
- iM Critical Miami, 100 NE 80th. Terrace, Miami 33138: 17 networks; carriers CFH CABLE INC and Netrouting
- QTS Miami (MIA1) (QTS Realty Trust, Inc.), 11234 NW 20th St, Miami 33172: 8 networks; carriers AT&T US and Arelion
- South Reach Networks, 36 NE 2nd St., Miami 33132: 8 networks
- EdgeConneX Miami (EDCMIA01) (EdgeConneX Inc.), 2132 NW 114th Ave, Miami 33172: 7 networks; carriers Arelion
Our Remote Hands Services
Remote hands covers physical tasks carried out on your instruction. When a job needs more than a physical action, the adjacent services take over, and you can order them under the same arrangement.
- Remote hands: reboots, cable checks, component swaps and visual checks, performed to your written instruction.
- Smart hands: technical work that needs diagnostic judgement and configuration knowledge.
- Rack and stack: installing, mounting and cabling new hardware.
- Server migration: moving equipment between racks, rooms or facilities.
- Hardware monitoring: monitoring of your servers and network equipment by the Reboot Monkey NOC.
- Data center decommissioning and IT asset disposition: removing retired hardware, data wiping, on-site shredding or degaussing, collection and transport, with resale or buyback quoted case by case.
Why Reboot Monkey
Reboot Monkey also sells the network for the rack. It orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack, so one provider handles the circuit and the hands that connect it. When a patch fails or a link will not come up, a fibre inspection scope and cleaning kit are available on request. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your racks without cover. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which means a deployment that starts in Miami can be matched with the same working method in other places where you run equipment. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Miami where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Miami
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in United States
If your estate spans several US metros, the same service is available in other cities. Teams planning a multi-site rollout can compare Remote Hands in Houston, Remote Hands in Kansas City, Remote Hands in Los Angeles and Remote Hands in New York against their own site list. Remote Hands in Ashburn, Remote Hands in Chicago and Remote Hands in Dallas follow the same request flow, so a procedure you write once for Miami can be reused at the next site.
Related Services
Remote hands is most often ordered alongside space and network. If you are still deciding where your equipment will sit, Colocation in Miami covers rack space and connectivity, and a remote hands arrangement can then be attached to those racks from the first day.
Frequently Asked Questions
What does remote hands cover in Miami?
Remote hands in Miami covers physical tasks that Reboot Monkey engineers carry out on your instruction inside the facility: reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge falls under smart hands. The facility operator runs the building, so engineers work under the operator's site rules.
Do you provide on-site IT support in Miami data centers?
Yes. Reboot Monkey engineers work on site in the customer's rack, carrying out the physical tasks you instruct, and install and patch cabling for circuits ordered through the facility operator and carriers. You send a request describing the task, an engineer is assigned, and a second briefed engineer is named as backup for your site.
Do you work in every datacenter in Miami?
Reboot Monkey engineers work in any facility in Miami where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Miami?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Miami?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Remote Hands nearby
Other services in Miami
Talk to Reboot Monkey about Miami
Send the task, the rack location and the timing you need, and Reboot Monkey will respond with a quote.