Remote Hands · United States
New York Remote Hands
Remote hands in New York means a Reboot Monkey engineer carries out physical tasks in your rack on your instruction: reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in New York data centers, so you direct the work remotely and they carry it out on site.
In New York
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
New York
7
services detailed for New York
1
agreement for every city
Need hands in your New York rack?
Tell us the facility, the rack position and the task, and a Reboot Monkey engineer will be assigned to it.
In depth
New York: 8 sections, open any to read more.
New York Remote Hands: How It Works
Remote hands covers the physical tasks carried out on the customer's instruction. You describe what is needed, a Reboot Monkey engineer goes to your rack, and the task is done the way you specified it. Digital Realty NYC (60 Hudson) stands on Hudson St in New York, and a request for equipment in that building follows the same flow as one anywhere else. A request starts with a contact from you stating the facility, the rack position and the task. Reboot Monkey assigns a field engineer and names a second, briefed engineer as backup for your site, so the work does not depend on one person's availability. When the task is finished, you are told what was done, so the change can be checked against the instruction you gave. Tasks that need diagnostic judgement or configuration knowledge fall under smart hands, a separate service that sits next to remote hands.
Datacenter Facilities in New York
Data centres in New York, ordered by the number of networks present:
- Digital Realty NYC (60 Hudson), 60 Hudson St, New York 10013-3315: 162 networks; carriers AT&T US, Arelion, Clouvider, MIRhosting, Macarne and others
- Digital Realty NYC (111 8th Ave), 111 8th Ave, New York 10011: 130 networks; carriers AT&T US, Arelion and SG.GS
- Equinix NY9 - New York, 111 8th Avenue (Equinix, Inc.), 111 8th Ave, New York 10011: 76 networks; carriers AT&T US, EdgeUno and Global Secure Layer
- Telehouse - New York Chelsea (Telehouse - Global Data Centers), 85 10th Avenue, New York 10011: 46 networks
- Digital Realty NYC (32 AofA), 32 6th Ave (Avenue of the Americas), New York 10013: 40 networks; carriers Clouvider
- CoreSite - New York (NY1), 32 Avenue of the Americas, New York 10013: 35 networks; carriers EXA Infrastructure and Macarne
- 60 Hudson (60 Hudson Owner LLC), 60 Hudson St., New York 10013: 29 networks; carriers Netrouting, QTD Systems and Vtal Rede Neutra
- H5 Data Centers New York, 325 Hudson Street, New York 10013: 26 networks
- DataBank New York (LGA1) (DataBank, Ltd.), 60 Hudson St, New York 10013: 18 networks
- NYI NY2 (60 Hudson Street) (New York Internet), 60 Hudson Street, New York 10013: 15 networks; carriers QTD Systems
What We Deliver
Remote hands in New York is the physical layer of your infrastructure, handled by someone standing at the rack while you stay at your desk. The tasks fall into a few groups, each carried out on your instruction.
- Reboots: power-cycling a server or network device that no longer responds to remote management.
- Cable checks: tracing, reseating and confirming patch cabling inside your rack.
- Component swaps: replacing a failed drive, memory module or other part you have supplied.
- Visual checks: reading LEDs, labels and port states and reporting what the engineer sees.
- Fibre inspection: a fibre inspection scope and cleaning kit are available on request.
Why Reboot Monkey
CoreSite - New York (NY1) stands on Avenue of the Americas, and Reboot Monkey works inside buildings like it as a third-party operator: the facility belongs to someone else, and Reboot Monkey does not own or run it. That keeps the arrangement simple for a buyer who has equipment in one operator's hall and wants the physical work done by a party independent of that operator.
Reboot Monkey sells rack space, IP transit, leased IP addresses, network connectivity and data-centre hardware, together with the services that deliver, install and support them. For connectivity, it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. Remote hands is therefore one part of a single supplier relationship, and requests for related work such as hardware monitoring by the Reboot Monkey NOC do not need a second vendor.
Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in New York where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
New York
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in United States
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. If your equipment is spread across several US sites, the same service can be requested for each of them, for example Remote Hands in [Denver](/en/remote-hands/united-states/denver/) or Remote Hands in [Kansas City](/en/remote-hands/united-states/kansas-city/). For the East Coast and the central states, the options are Remote Hands in [Ashburn](/en/remote-hands/united-states/ashburn/), Remote Hands in [Chicago](/en/remote-hands/united-states/chicago/) and Remote Hands in [Dallas](/en/remote-hands/united-states/dallas/).
Related Services
Remote hands is often ordered alongside other physical work in the same building. A planned change may start as Rack and Stack in [New York](/en/rack-and-stack/united-states/new-york/), where new hardware is installed, mounted and cabled. Equipment that has to move between racks, rooms or facilities falls under Data Center Migration in [New York](/en/data-center-migration/united-states/new-york/), and retired hardware is removed and disposed of through Data Center Decommissioning in [New York](/en/data-center-decommissioning/united-states/new-york/). If you are still looking for space for the equipment itself, see Colocation in [New York](/en/colocation/united-states/new-york/).
Frequently Asked Questions
What does remote hands cover in New York?
Remote hands covers physical tasks carried out on your instruction by a Reboot Monkey engineer at your rack: reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge is smart hands. The engineer works under the facility operator's site rules, and a second, briefed engineer is named as backup for your site.
Do you provide on-site IT support in New York data centers?
Yes. Reboot Monkey engineers carry out physical tasks in your rack on your instruction, such as reboots, cable checks, component swaps and visual checks. You raise a request with the facility, rack position and task, an engineer is assigned, and a second briefed engineer is named as backup for your site.
Do you work in every datacenter in New York?
Reboot Monkey engineers work in any facility in New York where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in New York?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in New York?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Remote Hands nearby
Other services in New York
Need hands in your New York rack?
Tell us the facility, the rack position and the task, and a Reboot Monkey engineer will be assigned to it.