Remote Hands in Lulea

Lulea Kommunhus stands on Rådstugatan in Lulea. Remote hands is the service that puts a pair of hands in front of your equipment when your own staff are elsewhere. You describe the task, a Reboot Monkey engineer goes to the rack and carries it out on your instruction, and you receive confirmation of what was done. The work is physical and instruction-led: power-cycling a server that has stopped responding, checking that a cable is seated in the right port, swapping a failed component, or looking at the front panel of a device and reporting what the LEDs show. Reboot Monkey is a third-party datacenter services operator. It does not own or run the building. That separation is useful to a buyer in practice, because the service is tied to your equipment and your instructions rather than to one landlord's catalogue.

Data centres in Lulea, ordered by the number of networks present:

A remote hands request in Lulea follows a fixed sequence. You send the instruction, naming the rack, the device and the action you want taken. The engineer assigned to your site carries it out in the facility and reports back so that your team knows the state of the equipment when the visit ends. If a task turns out to need diagnostic judgement or configuration knowledge, that belongs to smart hands, which is a separate service for technical work beyond following an instruction.

Typical remote hands work covers the following:

Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner, so the engineers who answer your remote hands request have no stake in which building your equipment sits in.

Two operating details matter to a CTO or IT director who is handing over physical access. First, a second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your racks without someone who knows the setup. Second, the connectivity side is handled by the same operator: Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. A remote hands task that touches a circuit therefore does not need a second supplier to finish it.

Procurement teams should note that prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Lulea where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Many deployments span more than one site. If part of your estate sits outside Lulea, the same service is available in the capital through [Remote Hands in Stockholm](/en/sweden/stockholm/remote-hands/), which keeps the way instructions are given and work is reported consistent between sites. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations.

Remote hands often sits alongside other work on the same racks. When equipment has to move between racks, rooms or facilities, [Server Migration in Lulea](/en/sweden/lulea/server-migration/) covers the physical move, and a wider relocation of a whole environment is handled through [Data Center Migration in Lulea](/en/sweden/lulea/data-center-migration/). If you need rack space and network for new equipment in the first place, see [Colocation in Lulea](/en/sweden/lulea/colocation/). Hardware that you want watched between visits can be covered by hardware monitoring, where the Reboot Monkey NOC monitors your servers and network equipment, so that a fault found remotely can be turned into a remote hands instruction.