Armenia · Yerevan
Smart Hands in Yerevan
Smart hands is technical work inside a data center that needs diagnostic judgement and configuration knowledge, beyond following a script. Reboot Monkey dispatches field engineers to your equipment for on-site IT support in Yerevan data centers, working under the facility operator's site rules.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Yerevan
1
agreement for every city
Request smart hands in Yerevan
Describe the equipment and the task. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Yerevan
AIC stands on Isahakyan str in Yerevan. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centers that other companies own and run. It is not a hosting company and it does not own datacenters.
Smart hands is the part of that work where a person has to think before acting. A reboot on instruction is remote hands. Smart hands is technical work that needs diagnostic judgement and configuration knowledge: tracing why a link is down, deciding whether a fault sits in a cable, a transceiver or a port, and carrying out the fix on the spot. The engineer works in your rack, on your hardware, and reports back what was found and what was changed.
For a CTO or IT director in Yerevan, the practical effect is that a fault does not have to wait for your own staff to travel to the building. For a procurement manager, the arrangement is a single supplier for the network, the hardware and the physical hands that connect them.
Datacenter Facilities in Yerevan
Data centres in Yerevan, ordered by the number of networks present:
- AIC (Arminco Ltd), Isahakyan str 28, 0009 Yerevan: 1 network
- GNC-Alfa Yerevan (GNC-Alfa CJSC), Tigran Mets 4, 0001 Yerevan: 1 network
- Viva Kochar (Viva Armenia), 13/1 H. Kochar, 0015 Yerevan: 1 network
- Viva Argishti (Viva Armenia), 4/1 Argishti Str., 0015 Yerevan
- Viva Karekin_Njdeh (Viva Armenia), 33 Karekin Njdeh, 0015 Yerevan
Our Smart Hands Services
Smart hands in Yerevan covers the technical tasks that sit between simple physical intervention and full project work. A request starts with a description of the fault or the change: what the equipment is, where it sits, what has already been tried and what outcome you need. The engineer assigned to your site takes the request, agrees the scope with you, carries out the work and sends back a report of what was done. Typical tasks include:
- Diagnosing faults on servers and network equipment that cannot be resolved by a reboot or a visual check.
- Installing and patching cabling in your rack, including cross connects that Reboot Monkey orders from the facility operator and the carriers present in the facility.
- Replacing failed components and confirming the equipment returns to service.
- Inspecting and cleaning fibre connections, using a fibre inspection scope and cleaning kit, which are available on request.
- Following your configuration instructions on equipment where the task needs knowledge of how the device is set up.
Why Reboot Monkey
Reboot Monkey sells the network for the rack as well as the hands that work on it. When a smart hands task involves connectivity, the same supplier orders the cross connects and carrier circuits and installs and patches the cabling in your rack, so there is no hand-off between a network vendor and a separate on-site contractor. A second, briefed Reboot Monkey engineer is named as backup for every customer site. If the first engineer is unavailable, the person who takes over already knows the site and the equipment. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects your actual scope rather than a generic package. Reboot Monkey is vendor-neutral: the engineer works on the hardware you have, whatever its make.
How Reboot Monkey Works
These terms apply in every facility in Yerevan where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Yerevan?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, as opposed to remote hands tasks such as reboots, cable checks and visual checks. In Yerevan that includes fault diagnosis on servers and network equipment, component swaps, cabling installed and patched in your rack, and work carried out to your configuration instructions.
Do you provide on-site IT support in Yerevan data centers?
Yes. You describe the fault or the change, the engineer agrees the scope with you, does the work in your rack and reports back what was done. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Yerevan?
Reboot Monkey engineers work in any facility in Yerevan where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Yerevan?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Yerevan?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request smart hands in Yerevan
Describe the equipment and the task. Prices are quoted on request and depend on the customer and the size of the job.