Hungary · Budapest
Smart Hands in Budapest
Smart hands is technical work inside a data center that needs diagnostic judgement and configuration knowledge, not only a physical action. Reboot Monkey engineers carry out this work for equipment in Budapest, giving you on-site IT support in Budapest data centers without a visit from your own team.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Budapest
1
agreement for every city
Request Smart Hands in Budapest
Describe the fault or the change and Reboot Monkey will quote the job. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Budapest
Pro-M Victor Hugo stands on Victor Hugo u in Budapest. Smart hands covers the technical tasks that a plain reboot request cannot settle: work where an engineer has to read the symptoms, form a view of the cause and change a configuration or a component accordingly. Remote hands is the narrower service, physical tasks carried out on your instruction such as reboots, cable checks, component swaps and visual checks. When you already know what must be done, remote hands is enough. When you know only what is failing, smart hands is the service that applies. Reboot Monkey is a third-party datacenter services operator. It does not own or run the buildings where the work happens. For a buyer in Budapest this means the engineer arriving at your rack is working inside the same access framework the operator applies to every visitor, while the task itself is governed by your instruction and the scope agreed with you.
Datacenter Facilities in Budapest
Data centres in Budapest, ordered by the number of networks present:
- Dataplex Budapest (T-Systems Magyarország Zrt.), Asztalos Sandor utca 13., 1087 Budapest: 67 networks; carriers Arelion, Core-Backbone, Global Network Management, Inter.link, Orange Wholesale International - EVPL and others
- BIX Building (Victor Hugo street) (Budapesti Ingatlan Hasznosítási és Fejlesztési Nyrt.), Victor Hugo utca 18-22., 1132 Budapest: 61 networks; carriers Arelion, Inter.link, Nextremum and RETN
- 2Connect DC10 (One Hungary Ltd._12301), Kozma utca 2., 1108 Budapest: 14 networks; carriers Arelion and RETN
- VIVAnet DC (VIVAnet DataCenter Kft.), Venyige street 5., 1108 Budapest: 4 networks; carriers RETN
- DoclerNet (Servergarden Kft.), Expo tér 5-7., 1101 Budapest: 1 network
- Pro-M Victor Hugo (Pro-M (ex KIFÜ Hungarian Governmental Agency for ICT Development)), Victor Hugo u 18-22, H-1132 Budapest
Our Smart Hands Services
A smart hands request starts with your description of the fault or the change you need. A Reboot Monkey engineer is dispatched to your equipment in the Budapest facility, works through the task and reports back on what was found and what was done. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so the job does not depend on one person being available.
The work that falls under smart hands in Budapest includes:
- Fault diagnosis on servers and network equipment where the cause is not yet known.
- Configuration changes carried out on your instruction and verified at the rack.
- Cabling work in your rack. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack.
- Fibre inspection. A fibre inspection scope and cleaning kit are available on request.
- Component swaps and hardware changes that need a technical decision during the job.
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner. That position matters for a smart hands buyer: the engineer attending your equipment is not tied to selling you a hosting plan, and the same provider can supply the rack space, the connectivity and the hands-on support around them. The same service surrounds smart hands when your needs grow. Rack and stack covers installing, mounting and cabling new hardware. Server migration covers moving equipment between racks, rooms or facilities. Hardware monitoring means the Reboot Monkey NOC monitors your servers and network equipment. Data center decommissioning and IT asset disposition cover the end of a hardware life. Prices are quoted on request and depend on the customer and the size of the job, so a smart hands quote for Budapest reflects your actual scope.
How Reboot Monkey Works
These terms apply in every facility in Budapest where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Budapest?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. In Budapest, Reboot Monkey engineers are dispatched to your equipment to diagnose faults, carry out configuration changes, install and patch cabling in your rack, and swap components. Simple physical tasks on your instruction, such as reboots and visual checks, fall under remote hands instead.
Do you provide on-site IT support in Budapest data centers?
Yes. You describe the fault or the change, and a Reboot Monkey engineer is dispatched to your equipment in the facility. The engineer works under the facility operator's site rules, carries out the task and reports what was done. A second, briefed Reboot Monkey engineer is named as backup for every customer site.
Do you work in every datacenter in Budapest?
Reboot Monkey engineers work in any facility in Budapest where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Budapest?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Budapest?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Budapest
Describe the fault or the change and Reboot Monkey will quote the job. Prices are quoted on request and depend on the customer and the size of the job.