Armenia · Yerevan
Remote Hands in Yerevan
Remote hands in Yerevan means Reboot Monkey engineers carrying out physical tasks in your rack on your instruction: reboots, cable checks, component swaps and visual checks. It is on-site IT support in Yerevan data centers for teams that run their equipment from elsewhere, delivered inside facilities that other companies own and run.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Yerevan
1
agreement for every city
Request Remote Hands in Yerevan
Describe the task, the rack and the equipment. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Remote Hands: 6 sections, open any to read more.
Remote Hands in Yerevan
AIC stands on Isahakyan str in Yerevan. Remote hands is the service for the moment your own staff cannot be at the rack. You describe the task, a Reboot Monkey engineer is dispatched to the facility, and the work is carried out on your instruction. The engineer does not decide what to change. If a task needs diagnostic judgement or configuration knowledge, that is smart hands, a separate service with its own definition, and it is worth saying so at the start of a request so the right engineer is sent. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a datacenter, which means the remote hands engineer works for you and not for the building.
Datacenter Facilities in Yerevan
Data centres in Yerevan, ordered by the number of networks present:
- AIC (Arminco Ltd), Isahakyan str 28, 0009 Yerevan: 1 network
- GNC-Alfa Yerevan (GNC-Alfa CJSC), Tigran Mets 4, 0001 Yerevan: 1 network
- Viva Kochar (Viva Armenia), 13/1 H. Kochar, 0015 Yerevan: 1 network
- Viva Argishti (Viva Armenia), 4/1 Argishti Str., 0015 Yerevan
- Viva Karekin_Njdeh (Viva Armenia), 33 Karekin Njdeh, 0015 Yerevan
Our Remote Hands Services
Remote hands covers physical tasks on the customer's instruction. In practice a request in Yerevan falls into a small number of kinds of work, and each is described below in the terms the service uses.
- Reboots: power-cycling a server or network device when it stops responding and you cannot reach it remotely.
- Cable checks: tracing, reseating and confirming patching in your rack. Reboot Monkey engineers install and patch the cabling in the customer's rack, and a fibre inspection scope and cleaning kit are available on request.
- Component swaps: replacing a part you have supplied or ordered through Reboot Monkey, such as a drive, a module or a power supply.
- Visual checks: reading status lights, confirming what is mounted where and reporting back what the engineer sees.
Why Reboot Monkey
A request follows the same path in Yerevan as elsewhere. You send the instruction describing the task, the rack and the equipment. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover. Remote hands sits beside the other services Reboot Monkey runs in the same facilities. If your task grows into installing and cabling new hardware, that is rack and stack. If equipment has to move between racks, rooms or facilities, that is server migration. If hardware is retired, data center decommissioning and IT asset disposition (ITAD) cover removal, data wiping, collection and transport. Equipment monitoring is handled by the Reboot Monkey NOC as hardware monitoring, so the same team that watches your servers and network equipment can also be the one that touches them. Connectivity is part of the same relationship. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. You deal with one party for the circuit and for the hands that connect it. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Yerevan where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does remote hands cover in Yerevan?
Remote hands covers physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task in your rack inside the facility and reports back. Work that needs diagnostic judgement and configuration knowledge is smart hands, a separate service. Prices are quoted on request and depend on the customer and the size of the job.
Do you provide on-site IT support in Yerevan data centers?
Yes. Reboot Monkey engineers carry out on-site tasks in the customer's rack: physical work on your instruction, installing and patching cabling, and hardware installation under rack and stack. The facility operator owns and runs the building, including its power, cooling and access policy, and the engineers work under its site rules. You send the request, and an engineer is dispatched to the facility.
Do you work in every datacenter in Yerevan?
Reboot Monkey engineers work in any facility in Yerevan where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Yerevan?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Yerevan?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Yerevan
Describe the task, the rack and the equipment. Prices are quoted on request and depend on the customer and the size of the job.