Serbia · Belgrade
Remote Hands in Belgrade
Remote hands in Belgrade means physical tasks carried out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey engineers provide on-site IT support in Belgrade data centers, working under the facility operator's site rules.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Belgrade
1
agreement for every city
Request Remote Hands in Belgrade
Send the equipment, the tasks and the facility, and Reboot Monkey will quote the job.
In depth
Remote Hands: 6 sections, open any to read more.
Remote Hands in Belgrade
Cetin Data Center stands on Omladinskih brigada in Belgrade. Remote hands is the service for the moments when your equipment needs a pair of hands and your own staff are somewhere else. You send an instruction, a Reboot Monkey engineer carries it out at the rack, and you receive confirmation of what was done. The work covers reboots, cable checks, component swaps and visual checks, all performed on the customer's instruction rather than on the engineer's own initiative. Reboot Monkey is a third-party datacenter services operator. It does not own or run the buildings it works in. For a CTO or IT director, this means the service sits alongside whatever access arrangements you already have with the operator, rather than replacing them. Coverage matters when your estate is not limited to one city. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, so a Belgrade request can be handled under the same working arrangement as requests elsewhere in your footprint.
Datacenter Facilities in Belgrade
Data centres in Belgrade, ordered by the number of networks present:
- Cetin Data Center (CETIN Ltd. Belgrade), 90 Omladinskih brigada, 11070 Belgrade: 26 networks; carriers Arelion, GIBIRNet, Global Network Management, RETN and ZET.NET Backbone
- Telekom Srbija data centar (TSSRB - Telekom Srbija), Katiceva St. 14-18, V floor, 11000 Belgrade: 9 networks; carriers Arelion
- BeotelNet Data Center (BeotelNet-ISP d.o.o), 37 Bulevar vojvode Mišića, 11040 Belgrade: 5 networks
- Serbia BroadBand (Serbia BroadBand d.o.o.), Kumodraska 241, 11000 Belgrade: 4 networks
- Orion Telekom Data Center (Drustvo za telekomunikacije Orion telekom doo Beograd), Naselje Zemun Polje Mala Pruga 8, Beograd, 202902 Belgrade: 3 networks
- Absolut Solutions, Nehruova 82a, 11070 Belgrade: 2 networks
- PhoenixNAP BELGRADE, Omladinskih brigada 1, 11070 Belgrade
Our Remote Hands Services
Remote hands is one of several services Reboot Monkey delivers inside customer racks in Belgrade. Each has a distinct scope, and choosing the right one at the start of a request avoids rework.
Remote hands covers physical tasks carried out on your instruction. If a task needs diagnostic judgement and configuration knowledge, it belongs under smart hands instead. Fitting new equipment is a rack and stack job. Moving equipment between racks, rooms or facilities is server migration. Retiring equipment is data center decommissioning, and the data wiping, shredding or degaussing, collection and transport that follow are part of IT asset disposition.
The typical tasks on a remote hands request are:
- Power-cycling or rebooting a server or network device that no longer responds remotely.
- Checking cables and patching, and installing and patching cabling in your rack when a new connection is ordered.
- Swapping a failed component such as a drive or a power supply, using hardware you or Reboot Monkey supply.
- Visual checks of a rack or a device, such as reading indicator lights or confirming that a port is seated.
- Fibre inspection and cleaning, with a fibre inspection scope and cleaning kit available on request.
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner. That position means the engineer who answers a remote hands request is working for you, on your hardware, not steering you toward a hosting product.
Continuity is handled by naming people in advance. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on a single person being available.
Network and physical work are connected. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in the customer's rack. You can therefore ask for a connection and the hands-on work to be handled as one request, instead of coordinating the operator, the carrier and a separate contractor yourself.
Hardware monitoring is available as a related service: the Reboot Monkey NOC monitors the customer's servers and network equipment, which gives a remote hands request a defined starting point when an alert is raised.
Prices are quoted on request and depend on the customer and the size of the job. To scope a request for Belgrade, contact Reboot Monkey with the equipment involved, the tasks you expect and the facility.
How Reboot Monkey Works
These terms apply in every facility in Belgrade where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does remote hands cover in Belgrade?
Remote hands covers physical tasks carried out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, and new installations fall under rack and stack.
Do you provide on-site IT support in Belgrade data centers?
Yes. Reboot Monkey engineers carry out on-site IT support in the customer's rack: physical tasks on your instruction, and technical work where diagnostic judgement is needed. A second, briefed engineer is named as backup for every customer site. Prices are quoted on request.
Do you work in every datacenter in Belgrade?
Reboot Monkey engineers work in any facility in Belgrade where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Belgrade?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Belgrade?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Belgrade
Send the equipment, the tasks and the facility, and Reboot Monkey will quote the job.