Remote Hands · Canada
Remote Hands in Montreal
Remote hands in Montreal means a Reboot Monkey engineer carries out physical tasks in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey provides on-site IT support in Montreal data centers inside facilities that other companies own and run.
In Montreal
- Remote Hands
- Colocation
- Data Center Decommissioning
- Rack and Stack
- Smart Hands
- Data Center Migrationon request
- Server Migrationon request
- ITADon request
Montreal
5
services detailed for Montreal
1
agreement for every city
Need Remote Hands in Montreal?
Tell us what needs doing in your rack and Reboot Monkey will quote the job.
In depth
Montreal: 7 sections, open any to read more.
Remote Hands in Montreal
Montréal International lists aerospace, artificial intelligence, clean technology, defence and security, and life sciences and health technologies as key sectors of the Montréal region. The Montreal Internet Exchange (QIX) was originally created in 1995 by RISQ, the Quebec research network, and was incorporated in 2013 as a not-for-profit exchange. Equipment placed in the city is often equipment you cannot reach quickly, and that is the gap remote hands fills. Cologix MTL3 stands on Rene Levesque West in Montreal. When a server needs a power cycle, a cable needs tracing or a failed part needs replacing, you send the instruction and a Reboot Monkey engineer performs the task in your rack.
Datacenter Facilities in Montreal
Data centres in Montreal, ordered by the number of networks present:
- Cologix MTL3 (Cologix, Inc.), 1250 Rene Levesque West, Montreal H3B 4W8: 84 networks; carriers Arelion, EBOX, EXA Infrastructure and i3D.net
- Cologix MTL7 (Cologix, Inc.), 1155 University St., Montreal: 27 networks; carriers EBOX
- Cologix MTL11 (Cologix, Inc.), 875 Rue Saint-Antoine O, Montreal H3C 1A6: 18 networks; carriers Arelion, EBOX and EXA Infrastructure
- eStruxture MTL-1 (eStruxture Data Centers Inc.), 800 Rue du Square-Victoria, SS1-060, Montreal H4Z 1B7: 17 networks
- Cologix MTL2 (Cologix, Inc.), 3000 Rene-Levesque, Montreal H3E1T9: 15 networks; carriers Ssmidge Technologies
- Vantage Data Centers (QC1), 2900 Avenue Marie Curie, Montreal H4S 2C2: 13 networks; carriers Arelion and i3D.net
- Cologix MTL1 (Cologix, Inc.), 625 Rene-Levesque Blvd., Montreal: 12 networks
- eStruxture MTL-2 (eStruxture Data Centers Inc.), 7001, Rue Saint-Jacques, Montreal H4B 3A2: 10 networks
- eStruxture MTL-4 (eStruxture Data Centers Inc.), 17500 Trans Canada Hwy, Montreal H9J 3A3: 8 networks
- eStruxture MTL-5 (eStruxture Data Centers Inc.), 1080 du Beaver Hall Cote Suite 1512, Montreal H2Z 1S8: 6 networks
Our Remote Hands Services
Remote hands covers physical tasks carried out on your instruction. The work is defined by what you ask for, and the engineer does not reconfigure systems on their own judgement. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, which is a separate service. The usual remote hands tasks in a Montreal rack are listed below.
- Reboots and power cycling of servers and network equipment on your instruction.
- Cable checks, tracing and patching in your rack, including cross connects ordered from the facility operator and carriers.
- Component swaps such as drives, memory and power supplies, using parts you supply or order through Reboot Monkey.
- Visual checks of status lights, labels and rack contents, reported back to you.
- Fibre inspection with a scope and cleaning kit, available on request.
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters, so the engineer working in your rack has no interest in steering your equipment toward any particular facility. For the network side, Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Montreal where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Montreal
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Remote hands often sits next to other work on the same equipment. If you are placing new racks or expanding an existing footprint, you can also arrange [Colocation in Montreal](/en/colocation/canada/montreal/) through Reboot Monkey, and the same engineers then handle installation and day-to-day physical tasks. Beyond remote hands, Reboot Monkey also delivers smart hands, rack and stack, server migration, data center decommissioning, IT asset disposition and hardware monitoring by its NOC. Rack and stack covers installing, mounting and cabling new hardware, and server migration covers moving equipment between racks, rooms or facilities.
Frequently Asked Questions
What does remote hands cover in Montreal?
Remote hands in Montreal covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task in your rack and reports back. Work that needs diagnostic judgement and configuration knowledge is smart hands, and installing new hardware is rack and stack.
Do you provide on-site IT support in Montreal data centers?
Yes. Reboot Monkey engineers work on site in the customer's rack inside Montreal data centers that other companies own and run. You send an instruction, the engineer carries out the physical task under the facility operator's site rules, and you receive a report. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Montreal?
Reboot Monkey engineers work in any facility in Montreal where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Montreal?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Montreal?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Need Remote Hands in Montreal?
Tell us what needs doing in your rack and Reboot Monkey will quote the job.