Remote Hands in Vancouver

VANIX, the Vancouver Internet Exchange, says it is based in Vancouver and positioned to serve networks across Western Canada and beyond. VANIX is a not for profit internet exchange that says it is helping Western Canada become an essential destination in the global internet ecosystem. For a team that keeps servers and network equipment in Vancouver, that context shapes what is needed on the floor: someone physically present when a device needs attention and the customer's own staff are elsewhere.

Harbour Centre Vancouver stands on West Hastings St in Vancouver. Remote hands is the service that covers the physical side of running equipment in a place like this. You send an instruction, and a Reboot Monkey engineer carries out the task in your rack. Typical tasks are reboots, cable checks, component swaps and visual checks. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, which is a separate service with its own definition.

Reboot Monkey is a third-party datacenter services operator. It does not own the buildings it works in and it is not a hosting company. The same engineers who handle a remote hands request can also handle the related physical work around it, so one supplier can cover the rack, the network and the hands.

Data centres in Vancouver, ordered by the number of networks present:

Remote hands is one of several services Reboot Monkey delivers in Vancouver. The scope of each is fixed by its definition, so a request can be routed to the right kind of work from the start.

Remote hands covers physical tasks carried out on your instruction. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. Rack and stack covers installing, mounting and cabling new hardware. Server migration covers moving equipment between racks, rooms or facilities, which matters in a city where a customer may shift from one building to another as its network footprint changes.

At the end of a hardware life cycle, data center decommissioning covers removing and disposing of retired hardware. IT asset disposition (ITAD) covers data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case. All of it is processed by Reboot Monkey staff in a partner's processing facility or on your site. Hardware monitoring covers monitoring of your servers and network equipment by the Reboot Monkey NOC.

Network is part of the same relationship. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in your rack. For Vancouver customers who connect through an exchange such as VANIX, that means the physical patching and the ordering sit with one supplier.

Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. A second, briefed Reboot Monkey engineer is named as backup for every customer site. For a Vancouver rack that depends on a single engineer's availability for a reboot or a component swap, a named backup means the instruction does not stall on one person. If a cabling job needs fibre checks, a fibre inspection scope and cleaning kit are available on request. Because Reboot Monkey is a third-party operator rather than a host, the equipment stays yours and the instructions come from you. Prices depend on the customer and the size of the job, so a quote reflects your actual scope in Vancouver, whether that is a single task or a recurring arrangement. A customer with equipment in Vancouver and elsewhere can use the same supplier in each place, with the facility operator's rules applying at each site.

These terms apply in every facility in Vancouver where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.