Remote Hands · United States
Remote Hands in San Francisco
Reboot Monkey provides remote hands in San Francisco: physical tasks carried out on your instruction inside data centers that other companies own and run, such as reboots, cable checks, component swaps and visual checks. It also covers on-site IT support in San Francisco data centers when a task needs an engineer at the rack.
In San Francisco
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
San Francisco
7
services detailed for San Francisco
1
agreement for every city
Request Remote Hands in San Francisco
Tell us the task and the site, and we will quote the job based on its size.
In depth
San Francisco: 8 sections, open any to read more.
Remote Hands in San Francisco
Remote hands means physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps and visual checks. When equipment in a San Francisco data center needs hands at the rack, you send the instruction and a Reboot Monkey engineer carries it out inside the facility. Reboot Monkey is a third-party datacenter services operator, not a hosting company and not a datacenter owner, so the work happens in buildings that other companies own and run. Telehouse-style colocation rooms are not the only places this applies. Digital Realty SFO (200 Paul) stands on Paul Ave, and the same request process applies there as in any other building where your equipment sits. Every customer site also has a second, briefed Reboot Monkey engineer named as backup, so a task does not depend on one person being available.
Datacenter Facilities in San Francisco
Data centres in San Francisco, ordered by the number of networks present:
- Digital Realty SFO (200 Paul), 200 Paul Ave, San Francisco 94110: 44 networks; carriers AT&T US and Arelion
- Digital Realty SFO (365 Main), 365 Main Street, San Francisco 94105: 35 networks; carriers AT&T US and Arelion
- 360 Spear (Prudential Financial, Inc.), 360 Spear St., San Francisco 94105: 3 networks
- 274 Brannan Street (The Swig Company), 274 Brannan Street, San Francisco 94107: 2 networks
- SFDC1 - 200 Paul Ave (Colocation America Corporation), 200 Paul Ave, San Francisco 94124: 1 network
- 3HCloud - SFO-1 (3HCLOUD LLC), 365 Main St, San Francisco 94105
- FedConnect San Francisco (60 Fed LLC), 60 Federal Street, San Francisco 94103
- Fortress SF1 (Fortress Data Centers), 274 Brannan Street, San Francisco 94107
- TelePacific (TelePacific Communications), 630 3rd Street, San Francisco 94107
- The Mission Street Center (UnitedLayer LLC), 1019 Mission Street, San Francisco 94107
Our Remote Hands Services
San Francisco customers place equipment in a mix of buildings, and the service set below applies in each of them. Where a task begins as a simple reboot or cable check and turns out to need diagnosis, it can move from one service to the next under the same engineer. Each service has a fixed meaning, so a request states clearly which kind of work is needed.
- Remote hands: physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks.
- Smart hands: technical work that needs diagnostic judgement and configuration knowledge.
- Rack and stack: installing, mounting and cabling new hardware.
- Server migration: moving equipment between racks, rooms or facilities.
- Data center decommissioning: removing and disposing of retired hardware.
- IT asset disposition (ITAD): data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case, all processed by Reboot Monkey staff in a partner's processing facility or on the customer's site.
- Hardware monitoring: monitoring of the customer's servers and network equipment by the Reboot Monkey NOC.
Why Reboot Monkey
Reboot Monkey sells the network for the rack as well as the hands that work on it. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in the customer's rack. For fibre faults, a fibre inspection scope and cleaning kit are available on request.
360 Spear stands on Spear St in San Francisco, and a request for a rack there follows the same path as any other: you describe the task, the engineer on the customer site list carries it out, and the backup engineer stays briefed in case plans change. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects your actual scope rather than a generic package.
How Reboot Monkey Works
These terms apply in every facility in San Francisco where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
San Francisco
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in United States
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. If your equipment is spread across several US sites, the same request process applies in each city. Remote hands is also available in [Kansas City](/en/remote-hands/united-states/kansas-city/), [Los Angeles](/en/remote-hands/united-states/los-angeles/), [New York](/en/remote-hands/united-states/new-york/), [Ashburn](/en/remote-hands/united-states/ashburn/), [Chicago](/en/remote-hands/united-states/chicago/), [Dallas](/en/remote-hands/united-states/dallas/) and [Houston](/en/remote-hands/united-states/houston/), so a multi-site estate can use one provider for hands-on work across locations.
Related Services
If you are still deciding where your equipment will sit, [Colocation in San Francisco](/en/colocation/united-states/san-francisco/) covers rack space inside the facilities. If your hardware is moving between buildings or racks, [Data Center Migration in San Francisco](/en/data-center-migration/united-states/san-francisco/) is the route for planned moves, with remote hands available for the physical steps in between.
Frequently Asked Questions
What does remote hands cover in San Francisco?
Remote hands in San Francisco covers physical tasks carried out on your instruction inside the data center: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task under the facility operator's site rules. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, and new hardware installation under rack and stack.
Do you provide on-site IT support in San Francisco data centers?
Yes. Reboot Monkey engineers carry out physical work at your rack inside San Francisco data centers, from reboots and cable checks to component swaps, installation and patching. Prices are quoted on request.
Do you work in every datacenter in San Francisco?
Reboot Monkey engineers work in any facility in San Francisco where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in San Francisco?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in San Francisco?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Remote Hands nearby
Other services in San Francisco
Request Remote Hands in San Francisco
Tell us the task and the site, and we will quote the job based on its size.