Smart Hands in San Francisco

SFMIX is an IRS 501(c)(12) cooperative internet exchange in the San Francisco Bay Area, and it connects its sites around the Bay Area with an all-dark-fiber backbone. For a business that runs equipment in this market, that makes San Francisco a place where network-heavy deployments are common, and where hands-on technical work is often needed between a customer's own site visits. Digital Realty SFO (200 Paul) stands on Paul Ave in San Francisco.

Smart hands is the part of data center support that goes beyond following instructions. Where remote hands carries out physical tasks the customer dictates, such as reboots, cable checks and component swaps, smart hands covers technical work that needs diagnostic judgement and configuration knowledge. A Reboot Monkey engineer is asked to find the fault, not only to touch the hardware, and to report what was found and what was changed.

Data centres in San Francisco, ordered by the number of networks present:

A smart hands request in San Francisco starts with a description of the problem or the change. Because the work depends on judgement, the request should say what the equipment is doing, what has already been tried and what outcome is needed. Typical work falls into these groups:

Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own the buildings it works in. For continuity, a second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on one person being available. Prices are quoted on request and depend on the customer and the size of the job, so a procurement team can compare a defined job against its own scope rather than a generic list.

These terms apply in every facility in San Francisco where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Customers with equipment in more than one US market can use the same service in other cities. For work on the East Coast, Smart Hands in Ashburn follows the same request flow. Teams with footprints in the Midwest and the South can look at Smart Hands in Chicago and Smart Hands in Dallas. In the Mountain West there is Smart Hands in Denver, and on the West Coast, Smart Hands in Los Angeles sits alongside the San Francisco service.

As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, so a deployment that spans several sites can be handled through one supplier.

Smart hands is often one step in a larger piece of work. When the task is a straightforward physical action on the customer's instruction, such as a reboot or a visual check, Remote Hands in San Francisco covers it. When equipment has to move between racks, rooms or facilities, Server Migration in San Francisco and Data Center Migration in San Francisco are the relevant services. For customers who need space for new equipment, Colocation in San Francisco is the starting point, and smart hands then supports the installed hardware.