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Switzerland · Geneva
Remote Hands in Geneva
Reboot Monkey dispatches field engineers to your rack in Geneva to carry out physical tasks on your instruction: reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in Geneva data centers, so equipment you cannot reach in person is handled by someone who can.
In Remote Hands
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Remote Hands
8
services detailed for Geneva
1
agreement for every city
Request Remote Hands in Geneva
Describe the task and the rack, and Reboot Monkey will quote the job.
In depth
Remote Hands: 6 sections, open any to read more.
Remote Hands in Geneva
Equinix GV1 - Geneva, City stands on Rue de la Confédération in Geneva. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters. Remote hands is the part of that work that puts a pair of hands in front of your equipment when your own staff are elsewhere. Remote hands means physical tasks carried out on the customer's instruction. You decide what needs doing, state it in a request, and a Reboot Monkey engineer performs it in your rack. Typical tasks are power-cycling a server that has stopped answering, checking that a cable is seated and labelled correctly, swapping a failed component, and looking at status lights or a console screen and reporting what is there. The engineer follows your instruction rather than deciding on a course of action, which keeps responsibility for the change with you. The building is not ours.
Datacenter Facilities in Geneva
Data centres in Geneva, ordered by the number of networks present:
- Equinix GV1 - Geneva, City (Equinix, Inc.), Rue de la Confédération 6, 1204 Geneva: 36 networks; carriers Eurofiber France, Free Pro, LASOTEL and euNetworks
- Equinix GV2 - Geneva, West (Equinix, Inc.), Route du Bois-des-Fréres 46, Le Lignon, 1219 Geneva: 27 networks; carriers Arelion and euNetworks
Our Remote Hands Services
A request starts with a message describing the task, the rack and the equipment concerned. Prices are quoted on request and depend on the customer and the size of the job, so you see the scope and the cost before work is scheduled. Once agreed, an engineer is dispatched to the customer's facility in Geneva and carries out the task as written.
Every customer site has a second, briefed Reboot Monkey engineer named as backup, so the work does not depend on a single person being available. When you ask for a fibre-related check, a fibre inspection scope and cleaning kit are available on request, which matters when a link is up but degraded and the cause is a dirty connector rather than a failed optic.
Remote hands sits within a wider set of services, and the boundaries between them are worth knowing before you raise a request:
- Remote hands: physical tasks on your instruction, such as reboots, cable checks, component swaps and visual checks.
- Smart hands: technical work that needs diagnostic judgement and configuration knowledge.
- Rack and stack: installing, mounting and cabling new hardware.
- Server migration: moving equipment between racks, rooms or facilities.
- Data center decommissioning: removing and disposing of retired hardware.
- IT asset disposition (ITAD): data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case.
- Hardware monitoring: monitoring of your servers and network equipment by the Reboot Monkey NOC.
Why Reboot Monkey
Reboot Monkey sells the network for the rack as well as the hands that service it. It orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in your rack. A connectivity change and the physical work behind it are therefore handled by one party, rather than split between a carrier, an operator and a separate contractor.
Coverage is the second reason. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. For a business with equipment in Geneva and in other regions, a task in one place is requested and handled the same way as a task in another, and you do not need to find and qualify a new contractor for each site.
The third reason is the shape of the relationship. Reboot Monkey is vendor-neutral and does not host your workloads or own the building, so its interest is that your equipment is serviced correctly, not that you buy more of something it owns. When a task turns out to need diagnosis rather than a physical action, it can be handed over to the smart hands service without changing supplier.
How Reboot Monkey Works
These terms apply in every facility in Geneva where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Remote Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does remote hands cover in Geneva?
Remote hands covers physical tasks carried out on your instruction in your rack in Geneva: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task as you describe it. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, and installing new hardware falls under rack and stack.
Do you provide on-site IT support in Geneva data centers?
Yes. You send a request describing the task, receive a quote, and an engineer carries it out. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Geneva?
Reboot Monkey engineers work in any facility in Geneva where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Geneva?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Geneva?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Geneva
Describe the task and the rack, and Reboot Monkey will quote the job.