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Switzerland · Geneva
Smart Hands in Geneva
Smart hands in Geneva is technical work inside a data center that needs diagnostic judgement and configuration knowledge, carried out by Reboot Monkey engineers in the customer's own rack. It is on-site IT support in Geneva data centers for teams that cannot, or do not want to, send their own staff.
In Smart Hands
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Smart Hands
8
services detailed for Geneva
1
agreement for every city
Request Smart Hands in Geneva
Send the facility, the rack and the task, and Reboot Monkey will quote the job.
In depth
Smart Hands: 6 sections, open any to read more.
Smart Hands in Geneva
Equinix GV1 - Geneva, City stands on Rue de la Confédération in Geneva. Reboot Monkey works inside data centers that other companies own and run, so Smart Hands in Geneva means a Reboot Monkey engineer attending equipment that sits in a third-party building, under that building's site rules. Reboot Monkey is not a hosting company and does not own the facility.
Smart hands differs from remote hands in the kind of decision involved. Remote hands covers physical tasks carried out on the customer's instruction: reboots, cable checks, component swaps and visual checks. Smart hands is technical work that needs diagnostic judgement and configuration knowledge. When a fault has no obvious cause, or a change needs an engineer who can read the situation and not only follow a script, the work falls under smart hands.
A typical request starts with a description of the problem or the change, the rack and the facility. Reboot Monkey assigns an engineer and arranges the visit within the operator's access policy. The same job can include the network side: Reboot Monkey orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in the customer's rack.
Datacenter Facilities in Geneva
Data centres in Geneva, ordered by the number of networks present:
- Equinix GV1 - Geneva, City (Equinix, Inc.), Rue de la Confédération 6, 1204 Geneva: 36 networks; carriers Eurofiber France, Free Pro, LASOTEL and euNetworks
- Equinix GV2 - Geneva, West (Equinix, Inc.), Route du Bois-des-Fréres 46, Le Lignon, 1219 Geneva: 27 networks; carriers Arelion and euNetworks
Our Smart Hands Services
Smart hands work in Geneva is scoped around the task, not around a fixed menu. The engineer on site brings diagnostic judgement to the following kinds of work, always on the customer's equipment and inside the customer's rack.
For installation and change work, Reboot Monkey also provides rack and stack (installing, mounting and cabling new hardware) and server migration (moving equipment between racks, rooms or facilities). Retired equipment can be handled through data center decommissioning and IT asset disposition, which covers data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case. Hardware monitoring is the monitoring of the customer's servers and network equipment by the Reboot Monkey NOC.
Two practical details matter on a fibre job. A fibre inspection scope and cleaning kit are available on request, so a suspect link can be inspected and cleaned during the visit. Prices are quoted on request and depend on the customer and the size of the job.
- Fault diagnosis on servers, switches and cabling that needs an engineer's judgement
- Configuration and cabling changes carried out in the customer's rack
- Cross connect and carrier circuit patching once the operator and carrier have delivered the circuit
- Component swaps and checks that follow from a diagnosis made on site
- Fibre inspection and cleaning on request
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, so a Geneva smart hands request can sit alongside the connectivity and hardware it supports. The customer deals with one party for the engineer, the circuit order and the cabling in the rack, instead of coordinating them separately. That is the boundary of the work: Reboot Monkey acts on the customer's equipment, and the operator remains responsible for the building. Continuity is built into how a site is covered. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a visit does not depend on one person being available. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which lets a customer with equipment in several places raise requests through the same process.
How Reboot Monkey Works
These terms apply in every facility in Geneva where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Smart Hands
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Frequently Asked Questions
What does smart hands cover in Geneva?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by a Reboot Monkey engineer in the customer's rack. It sits alongside remote hands for simple physical tasks, rack and stack for new hardware, and server migration. Prices are quoted on request and depend on the customer and the size of the job.
Do you provide on-site IT support in Geneva data centers?
Yes. Reboot Monkey engineers attend the customer's equipment inside the facility, diagnose faults, make configuration and cabling changes, and install and patch cabling in the customer's rack. They work under the facility operator's site rules, and a second, briefed engineer is named as backup for every customer site. Send the rack, the facility and the task to start a request.
Do you work in every datacenter in Geneva?
Reboot Monkey engineers work in any facility in Geneva where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Geneva?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Geneva?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Geneva
Send the facility, the rack and the task, and Reboot Monkey will quote the job.