Remote Hands · France
Remote Hands in Lyon
Remote hands in Lyon means Reboot Monkey engineers carry out physical tasks on your equipment on your instruction: reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in Lyon data centers when a task needs more than a button press, so you do not travel to the rack.
In Lyon
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Lyon
7
services detailed for Lyon
1
agreement for every city
Request Remote Hands in Lyon
Tell us the facility, the rack and the task, and Reboot Monkey will send you a quote.
In depth
Lyon: 7 sections, open any to read more.
Remote Hands in Lyon
Lyon hosts the international headquarters of Interpol, and it is the second-largest student city in France. France-IX has an exchange point in Lyon, with multiple points of presence in the city. For a business that runs equipment here, that exchange presence is the reason to keep hardware in the city, and it is also the reason that equipment needs hands on site when something goes wrong. ETIX Lyon #1 stands on Boulevard du Parc d Artillerie in Lyon. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and it does not own datacenters. For remote hands, that means your servers stay where they are, in the facility you chose, and a Reboot Monkey engineer acts on them when you ask.
Datacenter Facilities in Lyon
Data centres in Lyon, ordered by the number of networks present:
- ETIX Lyon #1 (Etix Everywhere), 81 Boulevard du Parc d Artillerie, 69007 Lyon: 27 networks; carriers ABACLOUDA, EXA Infrastructure, Eurofiber France, LASOTEL and Terralpha
- Free Pro - Lyon - Rock, 60 avenue Rockefeller, 69008 Lyon: 23 networks; carriers EXA Infrastructure, Free Pro, IELO, LASOTEL and Orange Wholesale International - EVPL
- Fiducial Cloud LYO1 (Fiducial Cloud Organisation), 19 Rue Cottin, 69009 Lyon: 1 network
Our Remote Hands Services
Remote hands covers physical tasks carried out on the customer's instruction. You describe the task, the rack and the device, and the engineer performs it and reports back. Typical requests in Lyon fall into a few groups:
- Reboots and power cycling of servers and network devices you cannot reach remotely.
- Cable checks, including tracing, reseating and replacing patch cables in your rack.
- Component swaps, such as disks, memory modules and power supplies you have supplied.
- Visual checks of status lights, screens and labels, reported back to you in writing.
- Fibre work: a fibre inspection scope and cleaning kit are available on request.
Why Reboot Monkey
A request starts with your instruction: the facility, the rack position, the device and the action you want. Reboot Monkey then dispatches an engineer to the customer's facility in Lyon to carry it out, and you receive a report of what was done so the work is documented on your side. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover.
When a task needs diagnostic judgement and configuration knowledge, it becomes smart hands rather than remote hands, and you can scope it that way from the start. The same applies to larger physical work: rack and stack covers installing, mounting and cabling new hardware, and server migration covers moving equipment between racks, rooms or facilities. If you also buy network from Reboot Monkey, the cross connects and carrier circuits are ordered from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in your rack.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, so one supplier can handle your Lyon rack and your racks elsewhere. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Lyon where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Lyon
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Remote hands is often bought together with the space it serves. If you still need rack space for equipment in the city, see Reboot Monkey's [Colocation in Lyon](/en/colocation/france/lyon/), where the rack, the connectivity and the hands-on support can sit under one supplier. Hardware monitoring is a separate service: the Reboot Monkey NOC monitors your servers and network equipment, and a remote hands engineer can then act on what the monitoring finds.
When equipment reaches the end of its life, data center decommissioning covers removing and disposing of retired hardware, and IT asset disposition covers data wiping, on-site shredding or degaussing, collection and transport, with resale or buyback quoted case by case.
Frequently Asked Questions
What does remote hands cover in Lyon?
Remote hands covers physical tasks carried out on your instruction in the facility where your equipment runs: reboots, cable checks, component swaps and visual checks. Tasks that need diagnostic judgement and configuration knowledge are smart hands. Larger physical work, such as installing and cabling new hardware or moving equipment between racks, rooms or facilities, is rack and stack or server migration.
Do you provide on-site IT support in Lyon data centers?
Yes. Reboot Monkey engineers carry out your instructions at the rack inside the facility, working under the facility operator's site rules. You state the facility, rack position, device and action, and the engineer performs the task and reports what was done. A second, briefed Reboot Monkey engineer is named as backup for every customer site.
Do you work in every datacenter in Lyon?
Reboot Monkey engineers work in any facility in Lyon where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Lyon?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Lyon?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Lyon
Tell us the facility, the rack and the task, and Reboot Monkey will send you a quote.