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Remote Hands · France
Remote Hands in Paris
Remote Hands in Paris means physical tasks carried out in your rack on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey engineers are dispatched to your facility, work under the operator's site rules, and a second briefed engineer is named as backup for every customer site. This is on-site IT support in Paris data centers for teams that run their equipment remotely.
In Paris
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Paris
7
services detailed for Paris
1
agreement for every city
Talk to Reboot Monkey about Remote Hands in Paris
Tell us the rack, the device and the action you need. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Paris: 7 sections, open any to read more.
Remote Hands in Paris
Euronext says its Paris market gathers more than 800 listed companies and is the home of the benchmark CAC 40 index. Paris also hosts the European Banking Authority and the European Securities and Markets Authority. France-IX, a French internet exchange founded in June 2010, operates points of presence in Paris, as well as in Marseille and Lyon. For finance and network-dependent teams, that concentration is a reason to keep equipment in the city and a reason to need hands on site when something has to be touched. Telehouse - Paris 2 (Voltaire - Léon Frot) stands on Boulevard Voltaire in Paris. Remote hands is the work you cannot do from your desk: a hard reboot, a cable check, a failed component swapped for a spare, a visual check of status lights. You send the instruction, and a Reboot Monkey engineer carries it out in your rack and reports back. Reboot Monkey does not own or run the building.
Datacenter Facilities in Paris
Data centres in Paris, ordered by the number of networks present:
- Telehouse - Paris 2 (Voltaire - Léon Frot) (Telehouse - Global Data Centers), 137 Boulevard Voltaire, 65 Rue Léon Frot, 75011 Paris: 360 networks; carriers ABACLOUDA, ARTERIA, Arelion, Aristo Networks, Colt Technology Services and others
- Equinix PA2 - Paris, Saint-Denis (Equinix, Inc.), Rue Ambroise Croizat, 114, Saint-Denis, 93200 Paris: 151 networks; carriers Arcadiz, Arelion, Aristo Networks, Free Pro, Global Secure Layer and others
- Equinix PA3 - Paris, Saint-Denis (Equinix, Inc.), Rue Ambroise Croizat, 114, Saint-Denis, 93200 Paris: 130 networks; carriers ALTEASYSTEMS, Arelion, Aristo Networks, Eurofiber France, Free Pro and others
- Equinix PA5 - Paris, Victor Hugo (Equinix, Inc.), 45 Avenue Victor Hugo, Aubervilliers, 93534 Paris: 67 networks; carriers Arelion, Aristo Networks, Global Secure Layer, IELO, Orange Wholesale International - EVPL and others
- Digital Realty Paris PAR5, 11-13 Avenue des Arts et Metiers, Saint Denis, 93200 Paris: 66 networks; carriers Arelion, Eurofiber France, Free Pro, IELO, LASOTEL and others
- Equinix PA6 - Paris, Condorcet (Equinix, Inc.), 10 Rue Waldeck Rochet, Batiment 520, 93300 Paris: 65 networks; carriers 1-IX EU, Aristo Networks, Free Pro, Global Secure Layer, IELO and others
- Equinix PA4 - Paris, Pantin (Equinix, Inc.), Boulevard General Leclerc, 160, Pantin, 93500 Paris: 54 networks; carriers 31173 Services, ARTERIA, Aristo Networks, Global Secure Layer, IELO and others
- Equinix PA7 - Paris, Energy Park (Equinix, Inc.), 130-136 Boulevard de Verdun, Energy Park 9, 92413 Paris: 54 networks; carriers Arelion, Core-Backbone, Free Pro, Global Secure Layer, IELO and others
- Digital Realty Paris PAR2, 20 Rue des Gardinoux, Aubervilliers, 93300 Paris: 53 networks; carriers Arelion, Free Pro, IELO, RETN, System-Net SAS and others
- UltraEdge Paris - Courbevoie, 124 Boulevard de Verdun, 92400 Paris: 41 networks; carriers Arelion, Free Pro, IELO and euNetworks
Our Remote Hands Services
Remote hands covers physical tasks carried out on your instruction. The tasks most requests contain are listed below. Work that needs diagnostic judgement and configuration knowledge is a different service, smart hands, and we say so at the start of a request so the right engineer is sent.
A request starts with your instruction: the rack, the device, the action you want and any check you need afterwards. The engineer carries out exactly that action. If the task is a cable check or a patch, the engineer works in your rack. Reboot Monkey sells the network for the rack as well. It orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. A fibre inspection scope and cleaning kit are available on request when a link needs to be checked before it is blamed.
A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover. Prices are quoted on request and depend on the customer and the size of the job.
- Reboots and power cycles of servers and network devices on your instruction
- Cable checks, patching and replacement of cabling in your rack
- Component swaps with spares you supply
- Visual checks of hardware, status lights and labelling, reported back to you
- Fibre inspection and cleaning with a scope and cleaning kit, on request
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and not a datacenter owner. For a buyer in Paris this means the engineer in front of your rack is working for you, with no interest in selling you a hosting plan.
As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. If your Paris footprint is one site among several, the same way of working applies to the others, which keeps instructions, reporting and escalation consistent across your estate.
On-site work is only as useful as the instruction behind it. We ask for the rack location, the device, the action and the outcome you expect, and we report what was done and what was seen. Where a task turns out to need diagnostic judgement, the engineer says so rather than guessing, and the request moves to smart hands.
How Reboot Monkey Works
These terms apply in every facility in Paris where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Paris
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Remote hands is often the first service a team uses and the start of a longer plan for the same racks. If you are placing new equipment in the city, [Colocation in Paris](/en/colocation/france/paris/) covers the rack space and network that remote hands then supports. When new hardware arrives and has to be mounted and cabled, [Rack and Stack in Paris](/en/rack-and-stack/france/paris/) is the service that does it. And when equipment reaches the end of its life, [Data Center Decommissioning in Paris](/en/data-center-decommissioning/france/paris/) handles removal and disposal of retired hardware.
Frequently Asked Questions
What does remote hands cover in Paris?
Remote hands covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task in your rack in Paris and reports back. Work that needs diagnostic judgement and configuration knowledge is smart hands, a separate service. Prices are quoted on request and depend on the customer and the size of the job.
Do you provide on-site IT support in Paris data centers?
Yes. Reboot Monkey engineers are dispatched to your facility in Paris and carry out your instructions in your rack. A second, briefed Reboot Monkey engineer is named as backup for every customer site, and the engineer reports what was done.
Do you work in every datacenter in Paris?
Reboot Monkey engineers work in any facility in Paris where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Paris?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Paris?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Talk to Reboot Monkey about Remote Hands in Paris
Tell us the rack, the device and the action you need. Prices are quoted on request and depend on the customer and the size of the job.