Smart Hands in Paris

Paris has been one of the world's major centres of finance since the 17th century, and it hosts the European Banking Authority and the European Securities and Markets Authority. Equipment that serves that market is often placed in the city and has to be maintained there. Telehouse - Paris 2 (Voltaire - Léon Frot) stands on Boulevard Voltaire in Paris.

Smart hands is the part of data centre support that goes beyond following a written instruction. Where remote hands covers physical tasks carried out on the customer's instruction, such as reboots, cable checks, component swaps and visual checks, smart hands covers technical work that needs diagnostic judgement and configuration knowledge. A Reboot Monkey engineer is expected to look at a fault, decide what is wrong and act on it, rather than wait for a step-by-step script. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters.

Data centres in Paris, ordered by the number of networks present:

Smart hands work in Paris is carried out by Reboot Monkey field engineers inside the customer's racks. Each request starts with the customer describing the fault or the change and the equipment involved. The engineer then works on site, and the customer receives the outcome of the work. Because the work needs judgement, the engineer is briefed on the equipment and the intended result before the visit, so that decisions at the rack follow the customer's configuration and not a generic procedure.

The scope typically covers the following kinds of work:

Reboot Monkey works as a vendor-neutral operator inside other companies' facilities. For a Paris deployment this means the customer deals with one provider for the hands-on work, while the building stays with its operator. Continuity is built into how a site is staffed. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave the site without someone who knows the equipment. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects the actual scope of the Paris work. For organisations with equipment in several countries, the same way of working applies elsewhere. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations.

These terms apply in every facility in Paris where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Smart hands in Paris often sits next to other physical work on the same hardware. When new equipment has to be installed before it can be configured, the task of getting servers into the racks is covered by [Rack and Stack in Paris](/en/rack-and-stack/france/paris/). Teams that still need space for that equipment can look at [Colocation in Paris](/en/colocation/france/paris/). When hardware reaches the end of its life, retiring it is handled through [Data Center Decommissioning in Paris](/en/data-center-decommissioning/france/paris/).

France-IX, a French internet exchange founded in June 2010, operates points of presence in Paris, as well as in Marseille and Lyon. Network work in the Paris racks is therefore planned around the connectivity the customer has ordered, with Reboot Monkey engineers handling the cabling in the rack.