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Smart Hands · United Kingdom
Smart Hands in Edinburgh
Smart hands is technical work that needs diagnostic judgement and configuration knowledge, carried out inside the data center where your equipment sits. Reboot Monkey provides on-site IT support in Edinburgh data centers through field engineers who work under the facility operator's site rules.
In Edinburgh
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Edinburgh
7
services detailed for Edinburgh
1
agreement for every city
Request Smart Hands in Edinburgh
Describe the task and the site, and Reboot Monkey will respond with a quote.
In depth
Edinburgh: 8 sections, open any to read more.
Smart Hands in Edinburgh
In 2013 LINX announced IXScotland as its first dedicated internet exchange for the region, hosted in Edinburgh, and the Scottish Government welcomed the launch. LINX said IXScotland lets networks stop tromboning traffic to London and back again, keeping local traffic local in Scotland. FinTech Scotland says financial firms including Tesco Bank, TSB and Computershare have chosen Edinburgh for technology operations, and Computershare has its Global Technology Centre there. For a business that places equipment in the city, the practical question is who handles the hands-on work when something needs more than a reboot. Pulsant Edinburgh SC-1 (South Gyle) stands on The Clocktower Estate in Edinburgh. Smart hands differs from remote hands in the kind of task: remote hands carries out physical actions on your instruction, while smart hands covers work where the engineer has to diagnose a fault or apply configuration knowledge before acting.
Datacenter Facilities in Edinburgh
Data centres in Edinburgh, ordered by the number of networks present:
- Pulsant Edinburgh SC-1 (South Gyle), The Clocktower Estate, Flassches Yard, South Gyle Crescent, Edinburgh EH12 9LB: 36 networks
- Pulsant Edinburgh SC-3 (Newbridge), 7 Claylands Road, Newbridge, Edinburgh EH28 8LF: 2 networks
- Pulsant Edinburgh SC-2 (Medway), 7 Bankhead, Medway, Edinburgh EH11 4BY: 1 network
Our Smart Hands Services
A smart hands request starts with a description of the fault or the change you need. A Reboot Monkey engineer is assigned and briefed on your site, and a second, briefed Reboot Monkey engineer is named as backup for every customer site. Typical work includes:
- Diagnosing hardware faults that a remote reboot does not clear, then swapping the failed component.
- Tracing and correcting cabling problems in the customer's rack, including installing and patching cabling.
- Ordering and installing cross connects and carrier circuits: Reboot Monkey orders them from the facility operator and the carriers present in the facility, and the engineer patches the cabling in your rack.
- Inspecting and cleaning fibre connections. A fibre inspection scope and cleaning kit are available on request.
- Applying configuration changes to servers and network equipment that need an engineer on site rather than a remote session.
Why Reboot Monkey
Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own datacenters, so the work is done for your equipment, in the facility you have chosen. Scale matters when you operate across more than one country. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Edinburgh where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Edinburgh
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in United Kingdom
If your estate in the United Kingdom spans more than one site, the same request process applies in other cities. Teams with equipment in the capital can arrange [Smart Hands in London](/en/smart-hands/united-kingdom/london/), and those with racks in the north-west can arrange [Smart Hands in Manchester](/en/smart-hands/united-kingdom/manchester/). Each request is handled in the same way: a described task, an assigned and briefed engineer, a named backup and a report of the work done.
Related Services
Smart hands is often one step in a larger piece of work in the same city. When new hardware has to be installed and cabled before it can be configured, [Rack and Stack in Edinburgh](/en/rack-and-stack/united-kingdom/edinburgh/) covers the installation. For tasks that are physical actions on your instruction, [Remote Hands in Edinburgh](/en/remote-hands/united-kingdom/edinburgh/) fits better. If you need space for your equipment, [Colocation in Edinburgh](/en/colocation/united-kingdom/edinburgh/) is the starting point. Moving equipment between racks, rooms or facilities is covered by [Server Migration in Edinburgh](/en/server-migration/united-kingdom/edinburgh/) and, for a whole site, [Data Center Migration in Edinburgh](/en/data-center-migration/united-kingdom/edinburgh/). When retired hardware has to be removed and disposed of, [Data Center Decommissioning in Edinburgh](/en/data-center-decommissioning/united-kingdom/edinburgh/) handles it.
Frequently Asked Questions
What does smart hands cover in Edinburgh?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out by a Reboot Monkey engineer inside the data center where your equipment sits. Examples include diagnosing a hardware fault and swapping the failed component, correcting cabling in your rack, installing and patching cross connects, and inspecting fibre connections.
Do you provide on-site IT support in Edinburgh data centers?
Yes. You describe the task, an engineer is assigned and briefed, and a second briefed engineer is named as backup for the site. Prices are quoted on request and depend on the customer and the size of the job.
Do you work in every datacenter in Edinburgh?
Reboot Monkey engineers work in any facility in Edinburgh where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Edinburgh?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Edinburgh?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Edinburgh
Describe the task and the site, and Reboot Monkey will respond with a quote.